Negotiation, is how to compromise with the opponent under the premise of fighting for their own maximum interests. The so-called upper military, lower military law martial arts, how to solve the dispute when it occurs? All of them are first text and then martial arts. Of course, there is also a battle on the field, which will be talked about below, this paragraph is mainly about the civil war.
First of all, the basic requirements of negotiation, the basic requirements of negotiation experts have three:
1, calm mind. Negotiation of the mind must be calm, not the patient's family members will not make you hot-headed, can not wait to fight, fast and furious. As a negotiator must be calm, meticulous thinking, constantly looking for cracks and the opponent's true intentions, firmly in control of the tempo, to fight to talk about is not what you say, is the * old * son of my say, here I do my own territory, to have the courage and ability to not be led by the nose by others.
2, trusting eyes. Not all Case you can swing, negotiation expert is also to see what opponent is suitable for you to talk about, you can not get can be asked to talk about others. As a candidate for negotiation, there is a basic requirement in appearance, that is, to have affinity, eyes to good, to have a sense of trust. Fierce to talk, others will only be scared to death by you, that will believe you? Thief eyes to talk, others may be sold by you still do not know the price, so these people are not suitable for negotiation. The basic requirements for negotiators, give people the feeling: credible.
3, language skills. Negotiation to use language to solve problems, so the language is your most powerful weapon, if the stuttering, spitting words, that also talk about bad. How to explain this problem to others clearly, how to get others to understand, all need your language skills.
4, synergy to do battle. Negotiations with a person to talk about, there are two people with talk. A person on the negotiator is very demanding, and will be very tired, you have to be like Zhu Ge tongue like a group of Confucianism to charge. Two people to talk about much easier, each other have to take care of, generally a sing red face, a sing white face, cover each other, you play offense, I will defend, you go on defense, I'll attack. Two people work well together, others will be flawless. Both to let others feel your sincerity and ability to solve the problem, but also to let others feel your strong strength and backing, forcing him to go and you compromise. In addition, generally behind you there are a few plainclothes security, preferably tall and sturdy, dressed in style, just like the road to mix, the main thing is to calm the scene, do not talk about the collapse of the table was lifted, the expert was flattened, it would be a big embarrassment ah. Generally and white negotiation, to security town field; and mob negotiation, have to * police * police town field; and unruly people negotiation, have to gangster town field. In short, be flexible. Negotiation location as far as possible not in the ward, generally have to monitor the room, so that reinforcements can always be on standby to arrive in time, are generally more security and medical departments. In the ward to make trouble should try to get him to the field you open to talk, do not engage in negotiations in the ward.
Two, super strong fighting
We talk about the first after the martial arts, but there are accidents happen when there is a direct fight, no one and you chirp, this time how to do? Let's talk about the "martial arts" aspect.
Everyone in the doctor's office to write medical records, then suddenly heard outside a group of people to fight to kill, then you have to do the first thing is: take off the overalls, pretending to be a patient's family members, quickly leave the scene. Jealousy, do not clash with the front of the medical trouble, especially their own up hands, can hide as much as possible to hide, you were cut dead and cut disabled, the hospital up to 100,000, and then sent to the aggrieved award to you, immediately harmonize you off, you have no opportunity to redress the grievances, their own injuries, the family cut off the way to live, and immediately is the separation of wives and ions. This is the advice to you. Remember, when others with weapons to come, are generally people on the road, the road to make trouble generally do not bring weapons, with weapons are not good to mess with, that is to take life. This time the first reaction is to hide, not and those scum fight. They suck a life, not worth it.
If you have not had time to take off the overalls, have found that they are surrounded or can not escape, you are afraid of no use, the more you are afraid of the injury will be more serious. At this time you have to quickly find a weapon, stools, glass cups, sticks, whatever you can, desperately fight out to escape. Note that you must rush out! Shout loudly, move fiercely, strike hard, you are going to be killed and still do not fight for your life, ah? Never be surrounded in the center, a dozen times are in the constant running position change position when the opponent one by one knocked down, you are surrounded in the center, even if the high martial arts can not be carried out, will only be killed. My office for a long time to put two bottles of boiling water, boiling water every day, patients to find trouble I first mentioned the bottle of boiling water on the table put ready, dare to come up to the old * son * first scalded to death you. The fight is to have weapons dry over empty-handed, long weapons dry over short weapons, the so-called one inch long, one inch strong, one inch short, one inch risk ah.
As long as you rush out, keep your life, did not get crippled, is the biggest victory. The next step is to call to clean up this gang of scum, this time to call the defense section, shouting * police * police, can not transfer * armed * police, * armed * police can not transfer * special * police, * special * police can not transfer * field * army, * field * army can not transfer Avatar; in short, must be this gang of scum to * suppression * suppression. If you do not come hard, then congratulations to your hospital, in the future medical trouble will often patronize you, you will live in the infernal hell of professional medical trouble.
Three, the struggle strategy
Said half a day to Road last topic, the struggle strategy: how to solve the problem in the end.
To make trouble are reasons, how to resolve disputes, first of all, to analyze what is the reason for medical trouble: is to seek money, or seek medical treatment. If the patient is not satisfied with the efficacy of the treatment, then you have to help him think of ways to be proactive in solving the problem of medical technology. For example, you do a humerus fracture, into the radial nerve injury, the patient hanging wrist looking for you to pull, you have to take the initiative to actively help others to solve this problem, such as tendon transposition surgery, etc., you can do it yourself can also look for others to help you do it, if you do have a problem with the problem should be solved, can not run away, hide is not solved. Only when the problem is solved can it be resolved peacefully, otherwise it will only get bigger and bigger. For such patients seeking medical tug-of-war, focus on how to help him solve medical problems.
There is also a category of money, you do not have any fault, he came to a group of people looking for you, playing banners, sealing the door of the hospital, this is a typical medical trouble. This kind of people should be treated separately. If it is the local people make trouble, we must find out their details, are looking for to get the main, there is a unit to find the unit, through a variety of methods to let them compromise. There is another kind of foreigners, this kind of people generally do not have the real strength and you can not afford to delay, as long as your hospital attitude is tough, friends on the road and then scare, usually on the end of the matter. Please road people out of trouble is generally 100 yuan a day, tube 2 meals plus a pack of cigarettes, but if you are caught in prison that price is not the same. The gangster was locked up for a month, invited him to make trouble to accompany tens of thousands of dollars, if a few gangsters were locked up, you can rest assured that not three days they surrendered. Against these people must use strategy.
All in all, it's still the same strategy, first civil and then military, first polite and then military, the enemy into my retreat, the enemy retreated my pursuit.
And then to say is do not move to the mob to help, this is no way out of the way. Come to just help town a field, not to cut people to kill, cut dead and injured will finally count on your head, there will be someone to pay the bill, which has so much righteousness to speak? You do not have the economic strength, do not use these people; is to move these people, but also can not make things bigger, to be able to control. Nuclear weapons are used to scare people.