Five weeks in the hospital with my father puzzled me. How can a medical institution with the most advanced diagnostic equipment use such inaccurate information technology? Not even as good as the sushi restaurant next to my house. Why is the garbage only cleaned once a day in the intensive care unit that emphasizes sterility, and it is only cleaned after the garbage flows to the floor of the patient's room? Considering the importance of patients' emotions in the process of recovery, why is the ward always so gloomy and uncomfortable? According to the meaning of WHO, this absurd hospital shift was arranged, which led to the nurses changing all the time during the five weeks of hospitalization. In other words, why did a hospital with such advanced technology forget the improvement in quality control and customer service, which has swept all other service industries in the past few decades?
I am a businessman, not a health care expert. However, the long-standing bad habits in the industry-from the long distance between doctors and patients to the rising cost to the alarming number of preventable deaths-seem to have gone beyond the normal logic, and there must be potential reasons. There is a commercial reason why such an industry can escape the punishment brought by poor customer service, high fees and unfair results year after year-a reason that can explain why my father and many other people who didn't have to die were killed.
Like every miserable family member, I am looking for a scapegoat for my father's death. But this is not to say that the attending doctor is incompetent-on the contrary, the doctor who treated him is very smart, thoughtful and hardworking. His death was not caused by the indifference of nurses-all nurses, without exception, were very dedicated and compassionate. No financial problems-he enjoys medical insurance, and the cost of seeing a doctor has never bothered us. In the father's tragedy, there are no greedy pharmaceutical companies, no evil health insurance companies, and no other common villains.