Have you written the plan? Planning is an important function of management, and all management activities of any organization are inseparable from planning. The following is the company's back office work plan I carefully recommend, for reference only, welcome to read!
Company back office work plan (1) 1. Change ideas, actively adapt to the new management mode and exhibition mode after the shareholding system reform, continue to strengthen the education of competition awareness and crisis awareness, strengthen and use data management, and introduce incentive mechanism.
Second, correctly handle the relationship between scale and benefit, current and long-term, bigger and stronger, strengthen overall public relations, pay attention to the quality of business underwriting, and choose and occupy the market with the fastest speed and quality.
Third, continue to strengthen communication with public security, traffic police, education, health and other departments, strive for their assistance, and strive to improve the underwriting rate of five small vehicles, Xue Ping insurance, campus liability insurance and medical liability insurance.
Fourth, strengthen claims service. Efforts should be made to improve the on-site survey rate, adopt humanized service and treat it differently, speed up claims settlement, improve service quality and improve the external exhibition environment.
Five, in view of the competition, pay close attention to the development measures of the same industry, strengthen public relations, take active and effective methods to participate in the competition, consolidate the market share of the original insurance, actively expand new business and ensure new customers.
Under the correct leadership and support of the company manager's office, the company's back office work plan (Part II) closely revolves around the working policy of "maintaining growth, adjusting structure, preventing risks and promoting stability" implemented by the general manager's office of the city company. All back office staff keep making progress, and all major work has achieved certain results through the efforts of * * * for half a year.
Focusing on the goal, implementing the plan, paying close attention to business work, implementing it early, decomposing it into monthly plans, taking stock every month and implementing it every month, effectively ensuring the timely monitoring and adjustment of the implementation of the plan. The following are specific plans:
First, change ideas, actively adapt to the new management mode and exhibition mode after the shareholding system reform, continue to strengthen the education of competition awareness and crisis awareness, strengthen and use data management, introduce incentive mechanism, and fully mobilize the enthusiasm and initiative of employees.
Second, correctly handle the relationship between scale and benefit, current and long-term, bigger and stronger, strengthen overall public relations, pay attention to the quality of business underwriting, and choose and occupy the market with the fastest speed and best quality.
Third, continue to strengthen communication with public security, traffic police, education, health and other departments, strive for their assistance, and strive to improve the underwriting rate of five small vehicles, Xue Ping insurance, campus liability insurance and medical liability insurance.
The fourth is to strengthen claims service. Efforts should be made to improve the on-site survey rate, adopt humanized service and treat it differently, speed up claims settlement, improve service quality and improve the external exhibition environment.
Five, in view of the competition, pay close attention to the development measures of the same industry, strengthen public relations, take active and effective methods to participate in the competition, consolidate the market share of the original insurance, actively expand new business and ensure new customers.
In order to achieve this strategic transformation goal of the company, higher requirements are put forward for each of our employees. Specific to our comprehensive teller, not only the workload is greatly increased, but also our business level should reach a higher and more comprehensive level. So in 20__ years, I put forward the following requirements for myself:
1. Be strict with yourself at all times, do a good job in this major seriously, actively and conscientiously complete every task, strictly abide by the company's rules and regulations, and earnestly perform post responsibilities.
2, through the accumulation of daily work, find their own shortcomings, use spare time to learn the company's terms, unremitting study of various insurance knowledge, and use it to guide practical work. Through watching more, learning more and practicing more, I will constantly improve my business skills.
3. Actively participate in every study and training activity organized by the company, so as to improve their professional working ability and level more quickly.
4. Strive to pass the company's intermediate insurance examination in 20__ years.
In terms of financial reimbursement, we must strictly abide by the company's financial system, strictly examine financial invoices, and resolutely refuse to reimburse invoices that do not meet the procedures.
To sum up, in this year's work, I came into contact with many new things, produced many new problems, and learned a lot of new knowledge and experience, which improved my ideological understanding and working ability. In the new year's work, I will continue to work hard to provide better services to customers and contribute to the company's greater benefits.
Backstage Work Plan of the Company (Chapter III) I. Changes
Second, correctly handle the relationship between scale and benefit, current and long-term, bigger and stronger, strengthen overall public relations, pay attention to the quality of business underwriting, and choose and occupy the market with the fastest speed and quality.
Third, continue to strengthen communication with public security, traffic police, education, health and other departments, strive for their assistance, and strive to improve the underwriting rate of five small vehicles, Xue Ping insurance, campus liability insurance and medical liability insurance.
Fourth, strengthen claims service. Efforts should be made to improve the on-site survey rate, adopt humanized service and treat it differently, speed up claims settlement, improve service quality and improve the external exhibition environment.
Five, in view of the competition, pay close attention to the development measures of the same industry, strengthen public relations, take active and effective methods to participate in the competition, consolidate the market share of the original insurance, actively expand new business and ensure new customers.
I have been working in the company for some time. The company's job is to connect the inside and outside. Although everyone can do this job, I always think that few people can do it well. So I often tell myself that this job I like is a kind of exercise for me. When trivial and busy work is recognized by everyone because of my patience and seriousness, it will turn into a shower again. In order to ensure the smooth completion of all work within 20__ years, this plan is formulated as follows:
First, study hard to improve the potential of writing.
Companies should do a good job in drafting and submitting plans, summaries, reports, instructions and notices, which requires employees to study hard, strengthen their self-cultivation and constantly improve their word processing potential.
Second, the harmonious relationship makes the company run smoothly.
At the same time, do a good job in meeting sign-in, document filing and receiving of the group company, as well as the general manager's back office work (sending and receiving newspapers, letters, faxes, etc.). ), to play a good role as a hub, carefully coordinate the heads of various departments and complete all temporary work. Main work:
1, according to the job responsibilities of government secretaries, insist on completing the submission of news articles in the activities and work of this department every month.
2. Collect all kinds of award application materials, and be responsible for data collation and application docking.
3, timely notice of the work arrangement of the unit, holiday arrangement notice and other matters.
4. Be responsible for the preparation of important meetings such as regular meetings of production and operation management and departmental meetings of comprehensive companies, and keep meeting records.
5 responsible for drafting and drafting all kinds of planning, plans, decisions, summaries, notices and other documents and materials of the unit.
6, do a good job of temporary group company.
Third, adapt to the reform and development of enterprises and innovate the daily work of the company.
Through learning, we strive to improve the potential of being diligent in thinking, good at seeking, willing to do things, sincere in doing things, daring to break things, and independent in innovation, so that the company can run pragmatically.
Backstage Work Plan of the Company (Chapter 5) I. Sales Indicators
Lead the team to complete the sales plan and target of the month issued by the leader.
Two. Supervise and manage the daily sales work of the sales exhibition hall and sales staff.
Make instrument environmental supervision card.
1, instrument dress: uniform work clothes and badge.
2. Exhibition Hall Cleaning: Check the cleanliness of vehicles and negotiation tables in the exhibition hall regularly every day. The vehicles that everyone is responsible for must be tested before 9 o'clock, and all vehicles must be on display. Handle emergencies in the exhibition hall at any time and report to the sales manager when necessary.
3. Reception at the front desk of the exhibition hall: If the personnel on duty leave their posts for special reasons, they need to find a replacement, and the replacement will bear all the responsibilities of the front desk duty. Check the discipline of sales staff in the exhibition hall at any time.
4. Daily work of sales staff: remind and urge the sales staff to locate at the customer level and the degree of return visit of three forms and one card, and investigate the sales process of sales staff. Coordinate the daily tasks of sales staff and tasks that need to be completed, such as authorized time and policy changes of manufacturers. Handle emergencies in the exhibition hall at any time and report to the sales manager when necessary. Report the whole day's work and the tasks to be completed tomorrow to the sales manager at regular intervals before leaving work every afternoon. Handle customer complaints within the scope of duties and improve customer satisfaction.
5. Employee leave processing and leave specific arrangement system.
Third, cooperate with the marketing department to do a good job in sales expansion and market promotion.
1, coordinate marketing activities issued by the marketing department, such as taking photos.
2. When the sales staff is not on duty, they can communicate with the marketing department to explore the market, and the marketing department will designate and issue a single order.
Fourth, master the inventory and cooperate with the sales manager to plan the sales demand.
Check the delivery, data transmission, invoice and insurance of sales staff every day. Report to the sales manager for registration before going to work. For vehicles that have been used for a long time, inform the sales staff and focus on sales; Cooperate with the sales manager every Monday to make suggestions on the models and colors ordered by the manufacturers.
Five, assist the sales manager to do a good job of sales personnel training plan, and organize the implementation.
Due to the imperfect management system at this stage, sales personnel lack better training. Through communication with sales consultants, they need to better understand competitive products. I will try to find a good dictation (existing ideas), which will directly affect sales performance. According to the specific requirements of sales managers and sales consultants, formulate relevant training materials and plans! It is tentatively scheduled to train the idle group every morning.