In order to determine the work or things run smoothly, it is often necessary to develop an excellent program in advance, the program is a written plan, with the contents of a clear organization, the characteristics of clear steps. So how do we go about writing the program? Here is my help to organize the logistics service center service continuous improvement activities to implement the program, for your reference and reference, I hope to help friends in need.
In accordance with the requirements of the hospital to improve the style of work, enhance the quality of logistics services, combined with the actual logistics service center, the development of logistics services to continuously improve the program is as follows:
First, the establishment of the leadership group:
Leader:
Vice Leader:
Members:
Three activities:
1, strengthen the ideological and political work and professional ethics education.
Through the ideological and political education of the logistics team, firmly establish the workers, "I am proud of the hospital, the hospital I am ashamed of" the concept of love hospital. Ideological and political work to strive to diversify the way to avoid empty preaching, to enhance its relevance, timeliness, while focusing on regular logistics professional ethics education. Enhance the sense of responsibility and a sense of mission, to help workers correctly recognize the status, role and significance of logistics, abandon the "logistical work is no good," the wrong idea, to do the job.
2, strengthen the sense of service, take the initiative to serve the clinical front line
In order to ensure that the service to enhance the effectiveness of the service must be in the content of the service, the way, the level of effort, a
cut from the actual starting point, the measures are practical and feasible. The company has also changed its work style of negative waiting, shirking, dragging, and diffidence. Improve the inspection system, take the initiative to go deep into the section, listen carefully to the views, found that the problem is solved in a timely manner, can not be solved in a timely manner to explain the reasons, as early as possible to solve the problem. Start from the smallest point. At the same time, adhere to the "three, three, two satisfaction", maximize the clinical and patient needs.
3, from the strict governance, the establishment of sound rules and regulations
Revision of the practical logistics system, improve the duties of various types of personnel, to ensure that all positions are followed. Secondly, to make the system specific, around the logistics task objectives, the establishment of a full range of systems to implement the objectives, so that it has a practical `targeted, so that the system objectives correspond to the task objectives. Again, we must "strict" word at the head, strict requirements, strict management, improve the seriousness of the rules and regulations, authority, improve the implementation of the rules and regulations of the conscientiousness, to achieve equality before the system.
4, strict assessment, improve the logistical supervision mechanism
The need to establish and improve the assessment and management methods, abandon the good and bad one, do more or less of a strange phenomenon. Really play the role of the assessment and supervision mechanism, but also must increase the inspection, assessment, supervision, as much as possible to refine and quantify the assessment indicators, so that the quantitative to the post, the assessment to the person. The monitoring of the assessment is only a means, not the ultimate goal.
Four, logistics services continue to improve the specific measures
Actively carry out logistics self-examination, to find the current work deficiencies and feedback from various departments and sections of the work of the combination. For the current logistics service center for the work of the outstanding problems in the rectification.
One-stop operation and maintenance center
Rectification measures:
1, the implementation of the 24-hour duty system, the strict implementation of the attendance discipline, before 8:15 every day must be completed before the day of the shift, fill out the records of the shift, in strict accordance with the logistics service center work discipline management approach to
assessment.
2, received a valid repair call in the section to be completed within 5 minutes of the dispatch, without delay, when answering the phone should be carefully inquired, appropriate language, the need to repair the location, the content of the detailed records, not due to the dispatch of imperfect information leading to the maintenance task delayed or can not be completed in time for the repair work.
3, the staff need to maintenance platform software function proficiency, the daily need to view the energy consumption of each section, found that the energy data is abnormal, immediately send workers to repair. To be able to master the energy consumption data export and other common functions and facilities and other basic functions, weekly printing section energy consumption data.
4, operation and maintenance center personnel need to obtain the electrician high, low voltage certificate, did not obtain a certificate or certificate off trial for more than a year, to transfer.
5, the development of inspection plans, during the daytime double post, need to go down to check the logistics equipment and facilities on all floors and other safety hazards, sign to confirm, and clinical staff to do a good job of communication, and found that the problem is hidden in a timely manner to send workers to repair.
6, on the daily 16:00 before the completion of the work of a serious summary of statistics, to confirm the completeness and accuracy of the information, the maintenance work is not completed to write the reasons.
7, the above work section will be strictly in accordance with the logistics service center work discipline management approach to assessment.
Equipment maintenance group
Rectification measures:
1, the strict implementation of the discipline of attendance, daily 8:00 must be on duty, in strict accordance with the logistics service center work discipline management approach to the assessment.
2, the daily maintenance of equipment in accordance with the area management is divided into seven areas, respectively, by Song Jie, Yang Tao, Cai Yongzhi, Worksop, Fu Yang, Tan Dongping, Tan Qiang (Wang Bin) is responsible for each two people to form a group, every year on the equipment responsible for the rotation, division Jianxing, He Chen is responsible for the maintenance of the maintenance room sphygmomanometer maintenance and other daily maintenance work,
Ge Hui, Wang Chao is responsible for the whole hospital hospital beds, such as mechanical maintenance
Ge Hui and Wang Chao are responsible for mechanical maintenance of hospital beds and other work.
3, more than 50,000 equipment need to use the equipment management system to develop inspection plans, daily 8:30-9:30 engineers in each area must be under the department inspection, inspection records, to have the clinical department to sign the confirmation, in accordance with the plan to seriously complete the weekly inspection tasks.
4, the development of medical equipment technology acceptance management system and process, according to the type of equipment, value of the development of equipment acceptance report, generate equipment bar code. Newly installed equipment must be provided by the equipment distributor or manufacturer of technical instructions and maintenance specifications to establish the equipment management files, equipment belonging to the area engineer for technical acceptance, complete the acceptance report. No technical acceptance report, no equipment bar code, equipment purchase price is not paid.
5, the development of training programs, equipment maintenance of the whole hospital to participate in a monthly business study, no more than 15 minutes, more than responsible for the business of technical maintenance, day-to-day management work to share exchanges, not less than 12 times a year.
6, each year in the hospital public information platform issued no less than two cultural publicity articles.
Distribution room
Rectification measures:
1, the implementation of 24-hour duty system, strict implementation of the discipline of attendance, the daily morning shift 8:15 minutes before the evening shift 20:15 minutes before the shift must be completed before the day handover, fill out the record of handover.
2, the development of power distribution facilities inspection plan, in addition to the daily inspection of the power distribution room, in accordance with the plan of the daily inspection of power supply and distribution equipment and facilities under the department, found faults and hidden dangers in a timely manner to report repairs, weekly completion of the hospital's power supply and distribution facilities inspection, to have inspection records, there is a signature.
3, the development of training programs, on-duty electricians should be proficient in hospitals, high and low voltage distribution cable direction, terminal power load, etc., should have access to electrical drawings.
4, strictly in accordance with the logistics service center work discipline management approach to assessment.
Water and electricity class
1, the strict implementation of the discipline of attendance, 8:00 every day must be on duty, in strict accordance with the logistics service center work discipline management approach to assessment.
2, the hospital department repair must be on call, repair results in a timely manner record, accessories should be reported in a timely manner purchase.
3, strengthen the daily inspection, monthly regular pumping stations in the hospital, ward generators, ward electricity facilities, public **** place electricity facilities such as street lamps, building lighting inspection, found that the problem is resolved in a timely manner, and make a good record of the inspection.
4, after the maintenance of the repair results are required to service recipients in the repair order to sign the confirmation, to ensure that the service is timely in place, to solve the problem of difficult maintenance services.
Boiler class
1, the implementation of 24-hour duty system, the strict implementation of the discipline of attendance, the daily morning shift 8:15 before the evening shift 19:15 before the shift must be completed on the day of the handover, fill out the handover record, detailed records of the operation of the facilities within the shift.
2, boiler room stoker must obtain a boiler operating license, proficiency in boiler safety operating procedures, did not obtain a license or license off trial for more than one year, to transfer.
3, in addition to the boiler room equipment and facilities for daily inspection work, the daily steam supply pipeline must be inspected on the gas department to ensure that the steam supply pipeline without leakage.
4, the daily operation of the boiler, found faults in time to report repairs, the boiler shall not run with disease.
5, the daily gas department to ask the gas status, to confirm the gas supply pressure is normal.
6, the strict implementation of the boiler energy saving management system, found a waste of energy resources, timely inspection and report.
Central Air Conditioning Maintenance Group
1, air conditioning operation during the implementation of 24-hour duty system, strict implementation of the attendance discipline, the daily morning shift 8:15 before the evening shift 19:15 before the shift must be completed on the day of the handover, fill out the handover record, detailed records of the operation of facilities within the shift.
2, the development of air-conditioning facilities inspection program, in addition to the air-conditioning room inspection work, in accordance with the plan of the daily inspection of air-conditioning equipment and facilities under the Department of monitoring the temperature of the wards, and found that the failure of the hidden danger of timely repairs, the completion of the monthly air-conditioning facilities of the whole hospital inspection work, there should be inspection records, a signature.
3, the central air conditioning during operation, found fault timely repair, the unit shall not run with disease.
4, the unit running to have operating records, the duty officer combined with meter reading inspection, new equipment and repaired equipment to increase the number of inspections as appropriate, the inspection found in the problem should be dealt with immediately, can not be dealt with should be reported in a timely manner, and to make a good record of the relevant.
5, the development of annual and monthly maintenance program, and in accordance with the maintenance content to complete the maintenance work.
6, air-conditioning operation, equipment integrity rate to ensure that more than 95%.