I read this book for the first time 3 years ago out of interest in knowledge management. At that time, I felt very curious about why there were 3 authors*** completing the same book, and after reading the biographies of the three, I realized that each had their own strengths. After reading it for the first time, I didn't have much of a feeling, but only felt that enterprise knowledge management was very complicated, and I wrote some questions and feelings on a sticky note.
Three years later, I read the book again, and realized that your understanding of the book will slowly change as you read and experience it.
The reason why I wanted to turn to it again is because I recently wanted to have a deeper, systematic understanding of knowledge management. I am from the training and talent management work, can be said to be a "knowledge-based" workers, not only need to share knowledge through training, but also in the work of every day to absorb different knowledge. Knowledge for me, into the air, inhale or not, it is there.
This book is a very practical guide for companies that want to carry out organizational knowledge management. The whole book adopts a question-and-answer format, with 145 typical questions to answer the different stages of enterprise knowledge management from planning, implementation to expansion and innovation to pay attention to the problem and take the way, detailed and easy to understand is the book's biggest feature.
Although this book is about enterprise knowledge management, the premise of enterprise knowledge management is personal knowledge management, so I will try to transform "enterprise" into "personal" to talk about personal knowledge management.
First, cognitive knowledge management
1. What is knowledge?
The Encyclopedia of China - Education describes knowledge: "Knowledge is a reflection of the attributes and connections of objective things, and is the subjective image of the objective world in the human brain." This is the official definition, and Cheng A in Study Well believes that knowledge is information that can change your actions.
2. Two major classifications of knowledge:
1) 5W1H:
a) What: Knowledge of what is, which is knowledge about facts.
b) Why: Knowledge of why, which refers to knowledge of natural principles and laws.
c) How: knowledge of how, which refers to skills and abilities about certain things.
d) Who: knowledge of who involves information about who knows and who knows how to do certain things.
e) When: knowledge of when, which is knowledge of what things to do at what time.
f) Where: knowledge of place is knowledge that relates to places.
2) Japanese knowledge management scientists Ikujiro Nonaka and Hirotaka Takeuchi - SECI Model (Explicit and Tacit Knowledge)
a) Tacit Knowledge Tacit Knowledge: Includes beliefs, intuitions, thought patterns and so-called "know-how". Often it is the knowledge that individuals or organizations have accumulated over time, such as personal or organizational experience, creativity and so on.
b) Explicit Knowledge: knowledge that is communicated in a standardized and systematic language.
3. There are four basic modes of knowledge transformation
1) "Subliminal Socialization" (Socialization), which refers to the transformation of tacit knowledge to tacit knowledge. The process of building tacit knowledge through ****enjoyment experiences, and the key to acquiring tacit knowledge is through observation, imitation and practice, not words. For example, in the training process, the communication between participants is to acquire the tacit knowledge of others.
2) "External Explicit Externalization" (externalization), refers to the transformation of tacit knowledge to explicit knowledge. The process of explicitly expressing tacit knowledge in explicit concepts and language, and its transformation techniques include metaphor, analogy, concepts and models. This is a crucial part of the knowledge creation process. We usually do the experience of excellent sales staff extraction, is their tacit knowledge through models, mnemonics and other ways of visualization.
3) "Aggregate CombinationCombination" (Combination), refers to the combination of explicit knowledge and explicit knowledge. The process of combining and systematizing various explicit concepts through language or digital symbols generated by various media. When we convert the sales experience into explicit knowledge, it will be rearranged, edited, and even use some external knowledge to supplement the formation of a new courseware or case, which is the "summary of the combination".
4) "internal sublimation Internalization" (internalization), that is, explicit knowledge to the transformation of tacit knowledge. The process of visualization and concretization of explicit knowledge, through the "aggregation of combinations" to produce new explicit knowledge is absorbed by employees within the organization, digested, and sublimated into their own tacit knowledge.
These four stages are the process of knowledge transformation of the enterprise, the process of knowledge transformation for individuals is the process of input to output:
4. Input - output of personal knowledge management:
1) reading: books are the author of their own tacit knowledge into the results of explicit knowledge, has completed the transformation of knowledge, and reading is to obtain other people's explicit knowledge, thus sublimating their own tacit knowledge. thereby sublimating their own tacit knowledge.
2) Reflection: Through the "exchange" with the author, interaction with the training participants, and in relation to their own knowledge structure and system, reflecting on the valuable content that can be absorbed.
3) Record: Use your own understanding and digested language to describe the acquired knowledge, using models, mnemonics, etc., to transform tacit knowledge into explicit knowledge.
4) Writing: Re-organize and compile the acquired knowledge, and possibly consult other related content to express your own views.
5) Sharing: Sharing articles and ideas through writing or training, which readers or trainees read and then sublimate into their own tacit knowledge.
The transformation of personal knowledge is essentially the process of acquiring tacit knowledge, transforming it into explicit knowledge, and then transforming explicit knowledge into tacit knowledge. When we do personal or organizational experience extraction, we are extracting tacit knowledge into explicit knowledge.
5. DIKW Model
1) Data data: unorganized numbers, words, images, symbols, etc., directly from the facts
2) Information information: when the data is organized or processed in a certain way, and the relationship between the data is analyzed, the data becomes information. "Know-what" (know-what), knowledge classification "what, who, when, where" are all information.
3) Knowledge knowledge: is a collection of information, is useful, meaningful information, is the process of judging and confirming information. "Know how" (know-how), knowledge classification "how" belongs to knowledge.
4) Wisdom: the ability to make correct judgments and decisions, including the best use of knowledge, can answer the "why" question. Focusing on the future, "know-why" (know-why), "why" in the classification of knowledge belongs to wisdom.
These four are progressive relationship, the closer to the "wisdom", the stronger the depth of understanding. Data is the most primitive material, after processing, analyzing and become information, and then can be combined with this information to guide our actions is knowledge, through the accumulation of knowledge into a predictive ability after the wisdom. The future of artificial intelligence will not reach the stage of "wisdom" more quickly, because there is enough data, information and various knowledge as the accumulation of the future of artificial intelligence "wisdom" will exceed the human?
6. What is knowledge management?
1) The expression formula of knowledge management: KM=(P+K)S.
2) The core model of personal knowledge management - the wheel of new knowledge:
a) Knowledge Acquisition: Acquisition of knowledge through the reading, microblogging fragmented information, participation in training and other ways
b) Knowledge Organize: Organize and categorize fragmented information and knowledge
c) Knowledge linkage: Digest and absorb the knowledge and link it to your existing knowledge structure
d) Knowledge application: Apply the newly learned knowledge
e) Knowledge innovation: Based on the actual application, think about the parts that need to be improved and innovated
f) Knowledge sharing: Share the innovated knowledge to the public. Knowledge Sharing: Share the innovative knowledge and the experience of practical application through writing, micro-lessons, training, voice, etc. After sharing, we will get feedback from others. After sharing, you will get feedback from others, which will stimulate your own knowledge precipitation and thinking again, forming a closed loop. Knowledge sharing three elements: content, form, platform
g) Knowledge precipitation: through the sharing and feedback, precipitation and sublimation of the existing knowledge system
7. Personal knowledge management before the first knowledge inventory
We do talent management in the enterprise, we need to know who the management of the talent, then you need to inventory the enterprise which are the talent. Similarly, we talk about knowledge management, the first thing you have to know what knowledge you want to manage, so you have to do a knowledge inventory. When doing knowledge inventory, to find out the key knowledge that can improve their core.
The process of knowledge inventory:
The application of my personal knowledge inventory:
1) Define my personal area of expertise is talent management, learning and training, psychology-related
3) My knowledge base structure is reflected in the Impression Notes:
4) According to the area of knowledge that I specialize in, I will selectively join the relevant WeChat group, at the beginning of the year to the WeChat "we shed", has withdrawn from several worthless WeChat group
5) Knowledge expert library: experts from these areas of the big names, cattle, and even authors
8. The core structure of knowledge management - the "three" knowledge management. My personal knowledge repository is stored in Impression Notes.
2) Knowledge Community: a group of people who are interested in the same topic and field
3) Knowledge Experts: people with specialized knowledge, skills, abilities, or experience in a particular area of expertise
9. AAR (After Action Review)The relationship between After Action Reflection and Associative Review
The AAR reflection steps are basically similar to the Associative Review steps, with the only difference: AAR can refine the content of our reflections even more.
End:
It seems to be a bit of an "injury" to write the book notes for "Learning Well", so I'll adjust the content of the book notes, and I won't reproduce a scaled-down version of the entire book, but will only write about the content that inspires me personally, or that I think might inspire you, and any deviations are purely inevitable. You are welcome to share your thoughts on the queries I have raised in today's post, and once again, I bow.
I'm Ricky, a "triple amphibian" who is rooted in the fields of learning, training, and talent development. I'm Ricky, a "triple threat" dad with roots in learning, training, and talent development, and I talk about the serious stuff in a bullshit way.
I'm Ricky.