In 20xx, the business department in the parent bank and the branch party committee, the correct leadership of the president's office, to cohesion as the driving force, to innovative services as a grasp, bold management, pragmatic. Successfully completed the tasks given by the branch, public deposits at the point of time million yuan, a net increase of 10,000 yuan over the beginning of the year, the average daily deposit of 10,000 yuan, a net increase of 10,000 yuan in savings deposits. Now on the work of the year summarized as follows:
First, cohesion, cast a high-quality team
Ideas are the guide to action. People will be disorganized will not achieve anything. The director of the sales department room a group of people y realize this, therefore, we will cohesion of the people in a prominent position.
1, take the lead, the first positive person first positive self director of the room team to set an example, strengthen the learning, learning to be a typical advocate, organizer, but also the practitioner. Teachers, honesty and integrity, frugality and virtue, to their own quality to influence every employee. Always adhere to the principle of fairness and impartiality in the work, do not engage in affinity, do not gang up, do a bowl of water. Encourage employees to put forward more opinions, as long as it is reasonable to adopt. Fully mobilize the enthusiasm of staff participation. In the sensitive issue of performance distribution, the implementation of openness, enhance transparency. Ensure that every employee to see assured, get comfortable.
2, give full play to the exemplary role of the party members of the sales department of the existing 29 employees, including 13 party members. The role of party members in the masses in the Department of Business is particularly important. The sales department party branch around the branch issued by the target task analysis, unified understanding to ensure that each party member is a
support benchmark, give full play to the role of the grass-roots party branch of the battlefield. In the party members to play an exemplary role, and actively cultivate reserve forces, absorb the outstanding staff to the organization.
Second, the service excellence, the transport system to win thousands of miles
Service innovation is the eternal theme of the bank's work, only to strengthen the service in order to win the market, in order to create benefits. The director of the business department room team responded to the call of the city branch and the Rugao municipal government, and actively involved in the creation of a "civilized and honest" window activities, the business department service level up a new level. Our advanced practices, Nantong ICBC Net news and "Rugao Daily" has made a relevant report. The provincial bank net news is reproduced.
1, grasp the staff of professional ethics education director room to create a "civilized window" as an opportunity to regularly organize staff to learn the "Industrial and Commercial Bank of China employees basic literacy and service code of conduct", "Industrial and Commercial Bank of China standardized service standards", and other rules and regulations, and constantly standardize the staff's service words and deeds, and promote staff to strictly abide by the "eight points". The staff strictly abide by the "eight to, nine not, ten to do", really take the customer as the food and clothing parents, advocate "heart" service, take the customer as a relative, as a friend. Employee Zhang Yan in the counter service, the standard use of "three voices, two stops, a smile", many times in the city branch of the open and secret investigation was recognized.
2, grasp the assessment and incentive mechanism is the establishment of staff quality and civilized service awards and penalties file, will be included in the annual assessment of the performance of staff service, such as merit assessment, enhance the awareness of the employees, improve staff service conscientiousness; two is the establishment of the quality of service and business volume linked to the assessment mechanism, to create a "more do more, less do less! The second is to establish an assessment mechanism linking service quality and business volume to create a "more work, more gain, less work, less gain" fair competition mechanism, forming a good situation of the bank's staff "competing to do", "rush to do" business. Third, the establishment of outlets, account managers, customer review mechanism. The person in charge of the outlets to comment on the management
library, the librarian, customers, account managers to comment on the counter counter personnel, from the accountant to receive the cabinet, the cashier to receive the cabinet, the management of the library of the librarian to select an advanced service, and give awards on a quarterly basis. Fourth, the establishment of a quality and civilized service incentive fund, recognition of advanced, spurring backward.
3, grasp the service work for the relevant departments of the business department is both an independent service department, but also is the hub of the branch and the outlets. One is to actively cooperate with the account manager to do a good job in the distribution of various loans and funds back. In August this year, actively cooperate with the account manager of the province's first factoring business XX million, achieved 10,000 economic benefits. The second is to serve the grassroots outlets. Efforts to extract high withdrawals, treasury staff service level, timely cash transfers as well as the transmission of relevant documents of the branch.
Third, pragmatic, courage to expand the market
"Development is the hard way". Without the development of the market, everything will not begin. At the beginning of the year, the director's office according to the branch market-oriented, service-oriented, customer-centered spirit, combined with the specific situation of the business department, established to the market for deposits, to the other bank deposits to dig deposits of the work of the idea. Lock the target, do not stop until the goal is reached.
1, a comprehensive rationalization of the business department account unit status to establish a large account, regular visits. The modern bank competition is the competition of products and services. Business Department according to different customers to implement personalized service, the People's Hospital, Salt Company, Hospital and other large customers to continue to implement door-to-door service, to the settlement of frequent units recommended by the bank online banking fast settlement. At present, the online banking account has been opened.
2, spelling service, love wins a chip Nantian Investment Management Company is a customer I fought over in August. As a banker to have a professional sensitivity, when the director's office learned that XX businessman XXX and other 14 bosses to raise funds to prepare for the Nantian Group property rights, and immediately more inquiries and with Liu Zhengguang and others to get to take the Department, to introduce them to the Bank's services and settlement advantages, with the true
Sincerity to win the Nantian people's trust. 8 August decided to come to my Department to open an account, and to play into the registered capital of XX million.
3, group effort, digging deposit source arranged to have a strong activity ability of Zhou Shanhua specializing in marketing, effectively enriching the public deposit power. At the same time to encourage employees to contribute ideas. And develop a reward approach, a strong incentive to stimulate the enthusiasm of the staff to pull deposits, employees Shen Jianhua use of the relationship between his lover in the army, and actively solicit deposits of 1.5 million.
4, actively cooperate with the account manager to do a good job of service work in August this year, Jiangsu Red Apricot Silk Spinning Group due to poor management * restructuring, which involves the Bank's loan shift and other related issues. I actively cooperate with the Department, and is responsible for helping to resolve the relevant procedures. So that our bank assets can be preserved. Newly registered Jiangsu Dadi Blue Silk Co., Ltd. for the first time into the registered capital of 21.58 million.