1. What common sense is necessary for a salesperson?
I am in the sales business. I will share with you my experience over the past few years. Although it is not particularly systematic, it all comes from actual combat. , (for your reference) 1. Find the right person. We usually look for four types of people within the customers we need:
1) Large order decision-maker. Large-scale customers in need
2 ) Insiders of government agencies, enterprises and groups.
3) Procurement gatekeepers of the unit.
4) Specific users or direct beneficiaries.
2. Say Dialogue:
1) Politeness is the best magic weapon.
2) Praise is a deadly weapon.
3) Recognition is the first step in building a relationship. Step.
4) Bravery is the key to success.
5) Questioning is the basis for obtaining information.
Finally, you must broaden your thinking. Be good at exploring specific majors The details of knowledge can be slowly learned and comprehended in daily work! Finally, I wish you good luck!
2. What essential common sense do people need to know?
Cleanliness - indoor floors should be swept frequently, tables, cabinets, and doors and windows should be wiped frequently.
Neatness - It doesn’t matter if there are many items, as long as they are neatly arranged and look more comfortable.
Uniformity - Indoor items should be placed uniformly and in an organized manner, and mosquito nets should be hung and collected together.
Ventilation - Open windows frequently to prevent odors in the room. Fresh air is also very good for the body.
Appropriate decoration - you can put some flowers in the bedroom to make it look warm, and some paintings and calligraphy can make it tasteful.
Fire prevention, anti-theft, common sense of medical care, food hygiene, clothing preservation
In short, there are many, you can buy a book of Common Sense of Life and come back to take a look!
3. Do hotel consultants have to understand English?
Yes, because people are of all kinds.
Generally used are the following: 1. Good morning/afternoon/evening, sir/madam. Good morning/afternoon/evening, sir/ma'am.
2. Good night. Good night.
3. Have a good time! Have a great day! 4. Wish you a most pleasant stay in our hotel. Hope you enjoy your stay in our hotel! 5. I'm sorry.
Sorry, so sorry. 6.Excuse me.
Excuse me, sorry. 7. Sorry to have kept you waiting.
Sorry to keep you waiting. 8. Just a moment, please.
Please wait a moment. 9. I apologize for this.
I apologize for this. 10.Can I help you.
How can I help you? 11. It's very kind of you. You're so kind.
12. Thank you. thank you.
13. You are happy. You're welcome.
14. I am at your service. Happy to serve you.
15. Turn left/right. Turn left/right.
16. This way, please. Please go this way.
17. It's on the second floor. On the second floor.
18. Happy birthday! Happy birthday! Happy New Year! Happy New Year! Merry Christmas! Merry Christmas! 19. May I e in? May I come inside? 20. May I know your room number and name? May I have your room number and name? Basic sentence patterns of the main station 1. Reservation service Good morning. This is Room reservation.
May I help you? Good morning, Room Reservation Desk, what can I do for you? What kind of room would you like to reserve? What type of room do you want to book? A single room or a double room? Do you want a single room or a double room? For which dates do you want to book the rooms? For which days do you want to book a room? What time will you be arriving? When will you arrive? May I know your name? Can you tell me your name? How long will you be staying? How long will you be staying? I'd like to confirm your reservation. I would like to confirm your reservation.
I'll check the room availability. I check room reservations.
You should pay a deposit of US$1000 beforehand. You should expect a $1,000 deposit.
There is a 10 per cent discount. 10% off.
2. Reception service What kind of room would you be prefer? What kind of room do you want? Have you got a booking? Have you made a reservation? A single room or a double room? Do you want a single room or a double room? A double room costs 368 Yuan per night. The price for a double room is 368 yuan per night.
Breakfast is also included. Breakfast is also included.
May I see your passport? Can I see your passport? Could you fill in this form, please? Could you please fill in this registration form? This is your room card and room key? This is your room card and room key. Could you sign your name, please? Could you please sign your name? If you leave after 6:00 p.
m, you'll have to pay the full account. Check-out after 6pm will be charged for the whole day.
You'll have to register individually, please. Please register separately.
How would you like to pay, sir, in cash or by credit card? Sir, would you like to pay by cash or by credit card? I feel terribly sorry. This is the busiest season and all kinds of rooms are fully booked.
We are very sorry, there are so many people this season and all rooms are fully booked. Do you know which unit is responsible for the reception? Do you know which unit is responsible for your reception? Could you keep your room key until you check out? Please keep your keys during your stay until you check out.
3. Cashier service Here is your bill. It's 2000 yuan in all.
This is your bill. Total ***2000 yuan.
How would you like to pay, sir, in cash or by credit card? Sir, would you like to pay by cash or by credit card? Please check it and sign here. Please check it and sign here.
I will write out a receipt for you. I'll give you a receipt.
May I check the details for you, please? Can I check the details on the bill for you? Do you have any charges for this morning? Do you want to use the hotel's services to pay your bills today? We'll have to charge you $10 extra. We will charge you an additional $10.
Did you make any phone calls from room, sir? Sir, did you call from your room? Excuse me, sir, but I don't think that will be enough. I'm sorry, sir, I don't think the money is enough.
I am sorry, sir, there has been an error in your bill. Please wait a minute while I correct it.
Sorry, sir, your bill was calculated incorrectly. Please wait a moment and I'll change it right away.
Is your baggage down yet, sir? Could you check out after your baggage have been brought down, please? Sir, have you got your luggage? Could you please wait until you take off your luggage before checking out? Sorry, your credit card has been stopped paying. According to the regulations of bank, it must be canceled.
Sorry, your credit card has been stopped. Cancellation is required according to bank regulations.
4. Exchange foreign currencies The rates of exchange are on the board there. Today's exchange rate is on the sign there.
How much would you like to change? How much do you want to exchange? It's 8. 10 Yuan RMB for one US dollar?
10 yuan. Situational dialogue 1. Check in 1.
C: Good afternoon, sir. Welcome to our hotel.
May I help you?G: Yes. I booked a room one week ago.
C: May I have your name please, sir? G: John Smith. C: Just a moment, sir.
While I look through out list. Yes, We do have a reservation for you, Mr.
Smith. A city.
4. What are the necessary knowledge and skills for practitioners?
The necessary knowledge and skills for practitioners mainly include automotive basics and other auxiliary aspects.
Basic knowledge of automobiles requires mastering the types of automobiles, correctly reading body markings, understanding the basic composition and working principles of automobiles, mastering the characteristics of the overall layout of automobiles, knowing the common forms of automobile bodies, and understanding of vehicle accessory electrical equipment. , master the basic knowledge of automobile circuits, understand the types and functions of automobile electronic control systems, be able to use basic electrical equipment of the car body, understand the types of automobile paint and the composition of the car body coating, and master the selection of automobile working fluids and daily maintenance methods. In terms of other auxiliary knowledge and skills, the shunter is required to hold a driver's license for the corresponding type of vehicle, have good driving skills, and be able to operate mainstream sedans and commercial passenger vehicles in the current market.
General affairs and logistics staff are required to master certain basic knowledge of electricians and understand certain knowledge of wiring, wiring and good grounding.
5. Must-know social common sense
Necessary common sense of social etiquette 1. What is etiquette? Answer: Etiquette refers to the behavioral norms and norms formed by people in social interaction activities.
Specific manifestations include courtesy, etiquette, appearance, ceremony, etc. 2. What is politeness? Answer: Politeness refers to the mutual respect, friendliness, and appropriate demeanor that people should have in their interactions with each other.
3. What is etiquette? Answer: Etiquette refers to the customary forms and norms that people express in the process of social interaction such as respect, praise, greetings, greetings, and condolences. 4. What is an instrument? Answer: Appearance refers to a person’s appearance.
Such as appearance, clothing, posture, etc. 5. What is a ritual? Answer: Ceremony refers to a standardized activity held on a certain occasion with special procedures.
Such as award ceremony, signing ceremony, opening ceremony, etc. 6. What are the six basic characteristics of etiquette? Answer: *** Homogeneity, inheritance, unity, difference, class influence, and development of the times.
7. What are the four principles of etiquette? Answer: The principles of respect, compliance, moderation and self-discipline. 8. What are the four functions of etiquette? Answer: Communication function, coordination function, maintenance function, and education function.
9. Why is my country said to be "a country with ancient civilization and a land of etiquette"? Answer: Our country is an ancient civilization with a long history. Over the past thousands of years, it has created a splendid culture, formed noble moral principles, and complete etiquette standards. It is called "an ancient civilization and a land of etiquette" by the world.
10. Why should we pay attention to etiquette? Answer: Paying attention to etiquette is not a small detail or trivial matter in personal life, but a realistic reflection of the social atmosphere of a country and an important symbol of a nation's spiritual civilization and progress.
11. What is the role of etiquette in society? Answer: For society, etiquette can improve people's moral concepts, purify social atmosphere, and improve social and cultural quality. 12. What is the role of etiquette on individuals? Answer: For individuals, etiquette can build self-esteem, enhance self-respect, self-confidence, and self-love, pave the way for interpersonal communication in society, and handle various relationships well.
13. What should be done to strengthen personal self-cultivation? Answer: (1) Consciously improve personal moral cultivation; (2) Have a sense of justice and principle; (3) Care for others, respect others, and take pleasure in helping others. 14. How to cultivate your own sentiment? Answer: (1) Strengthen the study of science and culture to become a knowledgeable person; (2) Be optimistic, cheerful, and generous; (3) Be enthusiastic, sincere, considerate, kind and friendly.
15. What are the principles for making friends? Answer: Be honest and trustworthy, be kind to others, be magnanimous, and neither humble nor arrogant. 16. What is makeup? Answer: Makeup is when people use cosmetics and artistic depiction techniques to decorate themselves in government, business, affairs and social life, in order to uplift their spirits and respect others.
17. What should we pay attention to in appearance and etiquette? Answer: You should pay attention to the coordination of instruments, the matching of colors, and the occasion. 18. What principles should be paid attention to when wearing accessories? Answer: No matter what kind of accessories you wear, they must match your body shape, face shape and the beauty of the clothing.
19. What does wearing a ring on different fingers represent? Answer: Generally speaking, wearing it on the index finger means marriage proposal; wearing it on the middle finger means being in love; wearing it on the ring finger means being engaged or married; wearing it on the little finger means being single; and generally no ring is worn on the thumb. 20. What are the main considerations when choosing a necklace? Answer: When choosing a necklace, price is not important. What is important is the style of the necklace and its coordination with age, skin color, and clothing.
21. Explain the role of earrings in jewelry? Answer: In addition to their decorative function, earrings also have the functions of protecting eyesight, preventing and treating eye diseases, and preventing and treating myopia. 22. What should you pay attention to when choosing a bracelet? Answer: If you only wear one bracelet, it should be worn on the left hand; when wearing two bracelets, you can wear one on each hand, or they can all be worn on the left hand; when wearing three bracelets, they should be worn on the left hand, not one on each hand. , wear two on the other hand; the bracelets should be coordinated with the rings and clothing styles.
23. What kind of decoration is a brooch? Answer: A brooch is a kind of decoration that people wear on their chests. Brooches in a broad sense include pins, pins, corsages, etc. 24. What should you pay attention to when choosing glasses? Answer: Glasses affect the impression of the entire facial contour. When choosing to wear them, you should pay attention to the balance between the shape of the frame and the shape of your face: the color of the frame should be coordinated with your skin tone.
25. What is the function of women’s shawls? Answer: In addition to decoration, shawls also play a role in coping with the large temperature difference between morning and evening. 26. What is the function of women’s leather bags? How many types are there? Answer: It is an indispensable accessory for women on various occasions. It has both decorative value and practicality.
In terms of appearance and use, it can be divided into three types: shoulder-hanging type, flat-carrying type, and flat-holding type. 27. What is the role of silk stockings in women’s clothing? Answer: A pair of beautiful breasts can bring out the curvaceous beauty and mystery of women’s legs, and breasts are a must-have clothing for women.
28. What kind of gloves can make women look gentle and more feminine? Answer: Knitted gloves. 29. What should you pay attention to when giving a handshake? Answer: (1) Between superiors and subordinates, only after the superior reaches out can the subordinates reach out to hold each other; (2) Between elders and juniors, only after the elders reach out their hands can the juniors reach out to hold each other; (3) Between men and women, only after the lady reaches out her hands , only men can reach out and shake each other (4) When shaking hands, men should take off their gloves. Women do not need to take off their gloves if their rings are worn outside the gloves; (5) When shaking hands, they should extend their right hands and never their left hands; (6) Shake hands The strength should be controlled moderately, neither weak nor too hard.
30. How should people in transnational cultural exchanges pay attention to the communication of silent language "gestures"? Answer: Every country and nation has its own language, culture and customs, and silent languages ??also vary from nation to nation. A gesture that may be common in one country or region may be meaningless or even mean the exact opposite in another.
Therefore, for those who engage in cross-border cultural exchanges, the safest rule of action is to "do as the Romans do when you are in the country". This can avoid misunderstandings and avoid getting into trouble. 31. Briefly explain the importance of reception etiquette.
Answer: Welcome and send-off is the most basic form and important link in social interaction and reception activities. It is an important aspect to express the friendship of the host and reflect the politeness. Especially greeting is the most important job to give a good impression to the guests.
32. Briefly describe the method of guiding reception staff in the corridor.