This question, which involves two systems, clarifies the technical requirements of the IT operations help desk. One system is the scope of work of the O&M department, and the other system is the O&M post responsibilities and skill requirements.
Understanding the scope of work involved in the operation and maintenance department, so that you can be well to deal with the service desk may face a variety of emergencies, as well as how to carry out the flow of work order requirements. From the experience of operation and maintenance practice, only with the necessary skills and quality requirements of the operation and maintenance post, in order to solve the problem calmly, and promote the efficient operation of the work in an organized manner.
IT operation and maintenance service desk, not simply a transfer interface, transfer demand so simple, the post behind the knowledge system involved is very complex. Like the hospital's charge window or drug window, usually look at is very simple charges, printing work or single drug work, seemingly step-by-step, simple to the extreme, but in fact each are professionals, non-professionals can not be competent. In addition to the daily work of the window, but also to solve a variety of emergencies (refunds of drugs, audit drugs, etc.).
As above, the scope of work of the O&M department and the job responsibilities of the O&M post are listed below.
Infrastructure Operation and Maintenance:
1) Basic Operation and Maintenance: including server room power supply and distribution system, server room UPS system, server room air-conditioning system, server room weak electricity system, fire protection system, etc.;
2) Hardware facilities: such as server equipment, security equipment, storage equipment, terminal equipment, etc.;
3) Network environment: local area network (LAN), Internet, network lines, and routers, switches, and terminal equipment. and routers, switches, load balancing devices, etc.
4) Basic software: including operating systems, database systems, middleware, etc.
2. Application system operation and maintenance: refers to the business application system into the application, in order to correct the errors implied in the software, or in order to improve the adaptability and reliability of the application system software and improve the function of the application system.
3. Information Resources Operation and Maintenance: Establishment of various management systems for data operation and maintenance, standardization of operation and maintenance business processes, effective operation monitoring and maintenance, fault diagnosis and elimination, data backup and recovery, archiving and retrieval, etc., to ensure that the database operates normally, so that the information system can be operated in a sustainable and stable manner.
4. System security operation and maintenance: can estimate the possible threats in advance and develop preventive measures to prevent intentional or accidental damage to the network, hardware and files, to prevent intentional misuse of hardware and software, to prevent information theft, to protect the data correctly in the race fish, to provide disaster recovery and other content. Including physical security, operational security, information security and personnel security.
Operation and Maintenance Engineer Job Description:
Responsibilities:1.Responsible for business products on-line, and constantly iterative optimization, to solve the technical problems of the feedback, to ensure that the system operates efficiently.2.For the characteristics of the business, to be able to commonly used Internet-related technologies skilled deployment, configuration, optimization.3. Participate in the construction of the operation and maintenance system, the application of the system performance analysis and architectural optimization, and to promote operation and maintenance Automation construction.4.Optimize the resource utilization of the business, reduce costs.5.Responsible for maintaining close communication and collaboration with related technical, business and other colleagues, *** with the completion of the department's goals.
Qualifications:1. Bachelor degree or above, majoring in computer related majors, more than 5 years of experience in Internet product operation and maintenance2. Proficient in Linux operating system, familiar with microservices architecture, container technology, able to commonly used Internet-related technologies skilled deployment, configuration, optimization3. Have basic knowledge of servers, networks, storage, operating systems, clear thinking, good at thinking, able to independently Analyze and solve problems4.Master nginx, redis, RabbitMQ, zookeeper, mysql, Hadoop, docker software configuration and use5.Master jenkins, git, ELK tools, familiar with the software operation and commands have rich experience.