Fuzhou Citizen Card is a multifunctional smart card issued by the Fuzhou Municipal People's Government for the purpose of handling personal social affairs and enjoying public **** services, integrating the functions of information storage, information query, electronic credentials, identification, and transaction and payment.
2. What are the main functions of the Citizen Card?
The Citizen Card includes the existing Hai Fu Card (debit card) payment and settlement application functions, financial e-purse micro-payment functions, social security payment and settlement functions and medical consultation card functions.
3. Is there a fee for residents to receive the Citizen Card for the first time?
The first time a resident receives a card, it is free of charge (including the replacement of an existing medical insurance card or cooperative medical card with a citizen card and the first time a new insured (cooperative) person receives a card).
4. What should I do if there is a problem with the quality of my new Citizen Card?
When a cardholder receives a new Citizen Card, he/she should check the card carefully. In case of quality problems such as the card surface being defaced, mutilated and illegible, or not being able to be read or written on the card-reading device, he/she can apply for a free replacement at his/her respective health insurance management center within one month from the date of receipt with the original and copy of his/her valid ID document and the Citizen Card.
5. After receiving the Citizen Card, can I continue to use the original medical insurance card?
The original medical insurance card can continue to be used for a certain period of time after the issuance of the Citizen Card. During the transition period from the medical insurance card to the Citizen Card, participants who have not yet received the Citizen Card can continue to use the existing medical insurance card for medical treatment and purchase of medicines. Upon expiration of the transition period, the original medical insurance card will automatically become invalid, and the information and balance on the card will be automatically credited to the Citizen Card medical insurance account.
6. What is the Citizen Card's medical consultation function?
The Citizen Card will replace the hospital's visiting card, and the Citizen Card's financial e-purse will gradually replace the hospital's prepaid account, realizing the province's visiting card.
7. Where can I check the balance of my personal health insurance account?
With the Citizen Card, you can check the balance of your medical insurance account, basic personal information and medical consumption at the card-reading terminals deployed at the medical insurance management centers at all levels in Fuzhou, designated medical institutions and retail pharmacies.
8. Why do I need to activate the magnetic stripe account of Citizen Card?
The Citizen Card magnetic stripe account is to be activated, can not handle any business, need to be triggered by the activation of the transaction after the bank magnetic stripe account can be formally opened.
9, citizen card activation can be entrusted to others?
The activation of the Citizen Card must be done by the cardholder in person at any of the Bank's branches, and it is not acceptable to delegate the activation to another person.
10. Is there any annual fee and small account management fee for using Citizen Card?
The Citizen Card is free of annual fee and small account management fee.
11. What is the chip balance of Citizen Card's e-wallet?
The Citizen Card electronic wallet chip balance is the balance in the CPU card chip of the electronic wallet, and the balance information is stored directly in the CPU card chip, which can support inquiries and consumption transactions in the non-communication connection state (offline).
12. What is the Citizen Card e-Wallet balance?
The balance to be added to the Citizen Card e-Wallet is the amount of money deposited into the e-Wallet account of the cardholder that exceeds the upper limit of the balance of the CPU card chip (RMB 1,000), and the exceeding part of the money is temporarily deposited into the corresponding sub-account of the e-Wallet, so that the cardholder can transfer the balance to the chip of the e-Wallet via the counter of the bank's outlets or self-service terminals and other devices.
13. What are the main regulations governing the Citizen Card e-Wallet account?
① Citizen Card e-purse IC card chip balance (including contact, contactless) is not lost, the amount of money in the account does not accrue interest ② e-purse account (including the card chip balance and the balance to be registered) the balance of the upper limit of 5,000 (including) yuan, of which the chip balance shall not exceed 1,000 yuan (including), the upper limit of a single day of ring-fence for 5,000 (including) yuan.
14: Can I withdraw money from my Citizen Card bank e-wallet account?
The amount in the Citizen Card Bank e-Wallet account cannot be withdrawn for cash.
15. What is a Citizen Card ring-fence transaction?
The Citizen Card's circle deposit (transfer) transaction refers to the transfer of funds from the Citizen Card's associated magnetic stripe account to the e-wallet (including contact and contactless) account by the cardholder through the circle deposit self-service terminals of the Fujian Straits Bank located in the municipal hospitals, the counters of the Fujian Straits Bank's business outlets, or self-service banking outlets; the e-wallet circle deposit transaction can also be carried out by the form of cash payment at the business counters (transfer) to the Citizen Card's e-purse account; and the electronic purse circle deposit transaction can also be carried out through the form of cash payment at the business counters. Electronic wallet ring deposit transactions can also be made in the form of cash deposits at the counter for ring deposit (transfer) to the chip in the electronic wallet of the citizen card.
16. How do I lose my Citizen Card?
If the Citizen Card is lost, stolen or fraudulently used, the cardholder should immediately go to the Fuzhou City Medical Insurance Management Center (No. 128, Gutian Road, Fuzhou City, Labor Building, first to third floor) for the procedures for the loss of the medical insurance account, and then go to any branch of the Fujian Straits Bank for the loss of the bank account in writing, the loss of the formalities, the loss of the immediate effect of the loss of the economic losses caused by the loss of effective date by the cardholder himself or herself. Any economic loss caused before the loss takes effect will be borne by the cardholder.
17. How to handle the emergency loss of Citizen Card?
In case of emergency, the Citizen Card bank account (magnetic stripe account only, the chip balance of the Citizen Card e-wallet is not lost) can be lost through the Fujian Straits Bank service. The card can be lost verbally through Fujian Straits Bank's service hotline 968809 (4008939999), but it should be officially lost in writing within 5 days at any Fujian Straits Bank branch with a valid ID, otherwise, the verbal loss will be automatically invalidated.
18. What should the cardholder do if he/she finds his/her card after losing it?
If a cardholder finds his/her card after it is lost, he/she should first go to Fuzhou City Medical Insurance Management Center with his/her valid ID to complete the procedures for un-loss of his/her card, and then go to one of our branches to complete the procedures for un-loss of the financial part of his/her card (bank's magnetic stripe account), while the bank's e-wallet does not need to go through the procedures for un-loss of his/her card.
19. How do I change my Citizen Card?
When the Citizen Card is damaged, the cardholder can apply for the replacement of the Citizen Card. When replacing the card, the cardholder should first take his/her valid ID (if the card is damaged, he/she must also bring the card) to Fuzhou City Medical Insurance Management Center (1st to 3rd floor of Labor Building, No. 128 Gutian Road, Fuzhou City) to go through the procedures of replacing the card, and after completing the procedures, the cardholder will take the proof of acceptance of the social security system and his/her valid ID to the business outlets of Fujian Straits Bank to exchange for a new Citizen's Card, and to open the card to activate it.
20. Do I need to pay a handling fee to replace my Citizen Card?
If the Citizen Card is lost or damaged due to improper use or storage, the cardholder should go to Fuzhou Municipal Health Insurance Management Center with his/her ID card to apply for the replacement of the card and pay the cost of card production fee according to the fee standard approved by the price department.
21, the citizen card card is lost (damaged) where to apply for replacement (card replacement)?
The replacement of Citizen Card needs to be handled at the joint office of Fujian Straits Bank and local health insurance offices.
22. What are the rules for canceling Citizen Card?
The magnetic stripe account in the main card of Citizen Card can support the cancellation of the card (account), and the corresponding operation will be handled according to the bank's magnetic stripe debit card. The e-wallet account in the Citizen Card does not support the cancelation of the card (household) for the time being.
23. Is the Citizen Card for personal use only?
According to the relevant regulations on social security and bank card usage, the Citizen Card can only be used by the person himself/herself.
24. How should I take good care of the card after receiving it?
The Citizen Card has high-tech integrated circuits inside, so it should not be bent, punched, or soaked when it is stored, and it should be kept away from high temperatures, high humidity, and corrosive gases.
25. What is the Citizen Card's customer service number for social security services? What is the customer service telephone number for financial services?
The Citizen Card's social security service hotline is 12333; the bank's financial service hotline is (0591) 968809 (or 400-893-9999).