Continuous Quality Improvement Report
Continuous Quality Improvement Report, when we have accumulated a lot of thoughts in our minds, write down the experience, can enhance our written expression ability Oh, I introduced the following continuous quality improvement report, interested friends to see together.
Continuous Quality Improvement Report 1
For the hospital recently organized to learn the Li Tramp teacher's lecture "enhance the quality of", in connection with my daily work in the hospital, there are the following reflections and thoughts:
In the course of the courseware, Mr. Li on the quality of the concept, as well as enhance the quality of the enterprise and the impact of the individual.
1, quality of what
The definition of quality, customer satisfaction, compliance with standards, zero defects, "customer satisfaction" as the primary evaluation point, indicating that it should be the center of our attention, but also the core of quality. The ultimate goal of "standards compliance" and "zero defects" is customer satisfaction.
Our hospitals as a service industry, patients as our customers, we provide them with standard treatment and flawless service, patients are satisfied, it will form a good word-of-mouth broadcast effect. This is more direct and effective than any form of advertising at any location.
2, how to have good quality
To let our customers enjoy the "quality" of service, it is necessary to start from the hardware and software, hospitals to improve the investment in hardware and to strengthen the administration of the various departments and the staff of effective training, so that customers have from the hardware (hardware) and software to improve the quality of service. Training, so that customers have from the hardware (equipment, environment, etc.) and software (diagnosis, treatment, convenience, etc.) multi-faceted comprehensive service concept.
Hardware needs to follow the development of technology, constantly update equipment and improve the internal and external environment of the hospital; software needs to improve the staff's business skills and enhance the service concept through effective training and supervision. Mr. Li talked about the need for quality education, and I would like to share some of my feelings on this point. The current form of hospital training is still good, you can consider some other forms of supplementation, such as: when an unexpected event occurs, the organization of the relevant positions or departments of the staff to carry out a targeted summary, to find out the weak links in the work and the possible problems, through the collective wisdom to find a better solution to avoid the recurrence of similar situations; in the day-to-day work is not busy, the staff of this section of the room to hold regular meetings, exchange summaries of the short work. In the daily work is not busy, the staff of the department held a short work meeting, exchange and summarize the work of the previous few days, mutual learning, *** with the improvement.
Through such a clear purpose, with a short time to communicate, than time-consuming and laborious centralized training can achieve better results. The central government has now emphasized the need to streamline meetings and make them more effective, and we should keep up with the times and make some newer adjustments and attempts at education and training.
3, good quality to us what
The quality of the hospital in addition to the reaction in the hardware, more reflected in the staff of the individual quality level.
We through a variety of aspects, various forms of training, education and their own learning, improve personal business skills and service level and personal cultivation, in the work of the patients can better serve the patients, get the patients on the personal recognition at the same time, but also in their minds to establish a high quality of the hospital's impression, so that through its word of mouth to the hospital to publicize the hospital to better enhance the effectiveness of the hospital, can be said to be a triple win. In life, the personal cultivation increase, but also better family relations, family and friends, colleagues recognized, the quality of life is also enhanced.
So I feel that good quality is not only a benefit to the customer, but also a benefit to the hospital, the individual, and the family.
4. How I will improve the quality of my work
Through this study, I have learned more about the importance of quality for us. In the future work, I will learn more and improve, in the enhancement of their own ability at the same time, more to help colleagues, to enhance the overall business skills and quality of service in our department. Coordinate the relationship between our relevant departments and sectors, all to high standards, zero defects standards to require themselves and my subordinate staff, for the hospital, colleagues, as well as personal development to make more contributions and greater efforts.
Continuous Quality Improvement Report 2
The company began on February 27 to use the evening time to organize the company's entire line management staff to watch and learn from Mr. Li Tramp, the teacher of the "enhance the quality of the 15 methods that everyone must learn". During the period, through the professional explanation of Mr. Li Tramp, let me have a new understanding of the phrase quality, quality is what is customer satisfaction, meet the standards, zero defects. Quality is related to the rise and fall of the nation, such as Japan after World War II, mainly relying on high-quality products to revitalize; quality is the lifeline of the enterprise, which is related to the survival of the enterprise.
Quality management, everyone is responsible, from top to bottom, we need to have a high-quality attitude, high-quality ideas, high-quality style, high-quality education. The higher the quality, the lower the cost, the smaller the problem, the easier it is to correct errors; the higher the quality, the better our control rate. The higher the quality, the higher its value, will inevitably have high prices and create high profits.
Through a series of courses also makes me have a deeper understanding of the current life, work. It also makes me realize that to change my situation, I have to start with my own work, take my work seriously, and do my work well with all my heart. The 3 major styles mentioned by Mr. Li Tramp in the course: seriousness, speed, and sticking to commitments; and the 3 major guidelines: guaranteeing to complete the task, never making excuses, optimism and confidence, and love and dedication are all refreshing to me. Each of us do the work seriously to do, no matter what the work, if the wholeheartedly devoted, we will learn a lot from, in the joy of work is always better than in the resentment of work. Not everyone can do business boss, we have to make extraordinary deeds in the ordinary post, each position has to do the best, may be the best employees, we either do not do, to do to do the best.
We can not be Mr. Almost, do not do sloppy Miss, work standards and requirements, from the strict requirements of their own, is responsible for their own responsibility is also responsible for others. Through the 3 5 management methods to learn, I know the 5S movement, understand the definition, measurement, analysis, improvement, control 5-step improvement method, understand that anything to ask why, trace the root cause, find the reason, and then make decisions.
In our usual work, we have to develop good habits. Find problems, timely correction, timely response, see the problem to timely feedback, timely responsibility. Each thing to do a good job of five checks, beforehand to test, in the matter to check, after the matter to test, after the review, and finally supervision, so that each piece of work in our supervision and control to effectively carry out to carry out. In our work, we do our best to do every step, do not accept substandard upper process, their work does not create errors, do not let their own errors flow out to the next process.
Each of us should plan and organize to do our own work well, against the standard, against the process, against the results, so that every day to improve 1%, 30 days we can make progress 33%, 90 days we can make progress 242%. Doing better day by day improves efficiency and enhances the quality of work.
Enhancing quality management methods are very useful for each of us, when we really integrate these methods into our life and work, we will be able to get twice the result with half the effort, so that we can really reap the benefits of a quality life.
Combined with the 15 methods of learning, for the financial work of the problem, the following work to improve:
1, to strengthen the study of the company's program management system, the work of the Ministry of Finance in a reasonable and orderly arrangement, the effective implementation of the work of the Department of Administration on time and according to the requirements of the submission of the administrative department of the work plan, and in accordance with the work plan to be implemented seriously.
2, strengthen the contact and communication with various departments, through the pre-testing, checking, testing, timely correction of errors, timely response, timely feedback, so that the fastest solution to the problem.
3, not as Mr. Almost, do not do sloppy lady, strict implementation of the group company, the head office on the financial management audit regulations, strict implementation of the approval process.
4, do a good job of financial auditing and supervision, on time to complete the daily financial accounting work, do a good job of financial data analysis, to provide accurate information for the company's leadership decision-making.
5, the recent financial basics of the company's line management staff to make PPT courseware for training, some of the daily financial matters to give guidance to improve the efficiency and quality of work, so that all personnel understand the cost of controlling everyone's responsibility.
Continuous Quality Improvement Report 2The quality of the experience of the people-oriented, quality as a base, the enterprise building flat ground up! The quality of the enterprise, as important as health for human life, it is the soul of enterprise development and the core of competition, the relationship between the profitability and development of enterprises, and even the survival of life; at the same time, more related to the physical and mental health of consumers, and the relationship between food, clothing, housing and transportation for each of us.
As the saying goes, quality reflects quality, quality determines quality, and quality determines survival
Quality is in my heart - indicating that quality is controlled by people.
I will discuss the idea of quality in my hands from the "human responsibility".
I think: no matter what the situation and conditions, the human factor is the first, people are the main body of the quality of the project, people determine the quality, rather than materials determine the quality.
Quality is also a kind of responsibility cultivation.
In fact, we all know that the quality of the project is every one of our employees to do it, not the quality inspector check out
Therefore, we should improve the quality of the staff's business, the quality of the project deep into the heart of each employee.
Strictly quality control, from now on, from me, I am a quality inspector, the last process in my acceptance here is unqualified, can not carry out the next process for.
My project responded positively to the call to carry out "quality month" activities, decided to carry out a comprehensive "quality month" activities within the scope of my project.
First, around the theme of the quality month activities, strengthen the quality of education and management 1, the implementation of the leadership responsibility to strengthen the publicity activities: In order to strengthen the "grasp the level of quality enhancement to promote the transformation of the development mode" activities of the organization and leadership, to achieve the level of the first level, layer by layer to ensure the implementation of the implementation of the work.
I set up a project manager for the head of the project, production manager, technical general **** for the deputy head.
Department heads as members of the activities of the leading group.
At the same time in order to make the "quality month" activities can be y rooted in people's hearts, my project department to strengthen the publicity activities, the use of banners and other forms of slogans, vigorously publicize "grasp the quality level to enhance, promote the development of change", "Zero tolerance for safety and quality" activities, so that "a hundred years of planning, quality first" quality awareness in the staff has been strengthened.
2, strengthen learning, improve business quality, and promote quality management: in the process of carrying out quality month activities, pay attention to strengthening the implementation of quality management work, in accordance with the Bureau and the company's instructions under the strict requirements, strict implementation of the "quality month" activity requirements, and to red line management, six check five preventive inspection and part of the norms. Learning was carried out, through the study, improve the business quality of construction management personnel, promote the construction of engineering quality management concept of change.
Establish and improve the quality of rules and regulations, solid foundation During the quality month, my project for the current actual situation of the project, according to the bureau, the company and the specification requirements, the construction of the content involved in the generalization and organization, the establishment of sound rules and regulations, solidify the quality of my project department's safety foundation work, for the creation of high-quality projects, safety projects, environmental protection projects to provide protection services.
From deepening the understanding and enhance the quality of the effectiveness of the quality of the month activities, due to well-prepared, strong leadership, has achieved very significant results.
During the activities to create a strong quality culture, quality concepts y rooted in people's hearts; my project has a more in-depth understanding of the quality of technical expertise and laws and regulations; more attention to quality work.
Quality month activities to achieve the dissemination of quality culture, publicize the quality of knowledge, popularize the quality of laws and regulations, strengthen the quality of consciousness, establish a quality image, improve the quality level of the expected purpose.
Engineering construction quality and safety is not overnight. Things, not to carry out a month or two of quality activities can be produced, a good style and high-quality team is through long-term persistence and unremitting efforts to gradually work out the formation, we have this aspect of the ideological preparation in order to ensure the quality of the project.
In short, quality is the foundation of the enterprise, is the life of the enterprise.
Enterprises only to pay attention to the quality of the work of the entire enterprise in the first place, as the life of the enterprise to grasp, meticulous, excellence, always maintain high quality and efficiency, only then, in order to be invincible in the fierce competition.
Continuous Quality Improvement Reporting3
Continuous Quality Improvement Reporting 1
Through this Shenzhen R&D quality management training, we have learned about the industry's excellent model and practice of product R&D quality management, and have learned about the structured product development process system, with a focus on the hierarchical grading and operation methods of technical review in the product development process. The trainer had been engaged in process guidance in HW for many years, and the explanation of the new product development process made me have a deeper understanding of the positions and roles in IPD, such as PAC (Product Decision Committee), PMT (Project Management Team), PDT (Product Development Team), and PQA (Production Quality Assurance), etc. The participants of this training came from five companies. Participants in this training came from five companies, mainly technical directors, project management department and quality assurance department in charge, the companies are also small and medium-sized enterprises, only our company has the implementation of IPD experience and R & D management information platform, coupled with the current implementation of the system engineering (hardware reliability, failure analysis, material certification), indicating that our company has the potential to grow into a medium-sized enterprise, but only the feeling of company The company has the potential to grow into a medium-sized enterprise, but it just feels that the company's previous understanding of the IPD process and the implementation of the strength is not enough.
R&D quality management runs through the entire process of product development, including the establishment of R&D quality management organizations, R&D quality planning, R&D quality control (technical review and product testing), R&D quality assurance, and R&D quality improvement. The technical review is interspersed between the product concept, planning, development, verification and release of the various stages, and is currently our company's product development process in the weakest link, in the past, some of the form, the main reason is that there is no technical review of the hierarchical level. At present, many of our reviews mix the vertical module-level reviews within the R&D group with the horizontal product-level reviews involving multiple departments of the PDT, so some people have opinions about taking up everyone's time by discussing things that have nothing to do with them, and sometimes they even don't participate in the meetings. Only hierarchical review is the root cause of the problem, the project team in the product-level review must be carried out before the R & D group module-level review, and make the necessary records and solutions to the problem, module-level review can be invited to participate in the master of the other technical departments, technical experts to provide advice, but do not take responsibility, you can not sign or sign the indication of the "invited! Technical experts can provide opinions but not take responsibility, they can either not sign or sign with "invited" in order to clarify the responsibility. Product-level review mainly focuses on the interface between the various departments of the PDT part and the major issues raised in the module-level review, if the module-level review is conducted adequately, the time of the product-level review process will be reduced. It is suggested that QA should organize the product-level review and check the module-level review records of the project team and the content ready to be submitted for the product-level review, and the product-level review can be carried out only after it is passed, and at the same time maintain the order of the meeting place to avoid getting into the details, and to avoid putting the matters of the villages, townships, and counties to be discussed in the provincial meeting, and to remind the representatives of the departments in the PDT to really speak on behalf of their departments. Considering the limited number and technical level of QA personnel, module-level reviews are attended as much as possible, while product-level reviews are mandatory. The technical review will be the focus of the R&D QA team this year and next year.
Technical review of the last who to shoot the board? Project managers, product managers, or product directors? I talked to the trainer in particular. At present, our company has the product manager located in the product requirements management and marketing support, in the product development of the two ends of the gatekeeper. The requirements for product managers are very high, and they often support multiple projects, with many meetings and business trips. Product director is a lot of business, review meetings often can not participate in the project to understand the project manager is more comprehensive. Trainers suggest: the product director to authorize the project manager to synthesize the views of the PDT members, the final decision on the technical review. I also think the project manager has the ability to do this.
Requirements review is very important, it is on the design and development of the biggest impact, change is also the most, how to control the change, minimize the change? The best way is to try to do things fully at the beginning. Requirements review called PDT members on behalf of their own departmental requirements, such as process engineers to mention the manufacturability of the demand, test engineers to mention the testability of the demand, the engineering department to mention the serviceability of the demand, etc., in addition to the R & D department of our PDT members in addition to the production, marketing, engineering has not yet made full use of their right to speak, and their understanding of the project is also skin deep, the product requirements in the natural and very little embodiment of the content. The product requirements naturally reflect very little of this. Some people compare the R&D, marketing and sales departments to a soccer team's defenders, midfielders and strikers, and the marketing department is the midfield engine, responsible for integrating resources, planning and organizing the attack. We are lacking a strong midfield, and it is crucial to cultivate the product managers' market awareness and build a reserve team of product managers.
Another important element of R&D quality management is quality audit. As far as I know, we have not organized a formal quality audit and record for any product or project, even if the product has a big problem in the market. The project quality audit should be initiated at the right time, and the problems found should be categorized as attitude, capability or process problems. If it is caused by a lack of ability, you should give the opportunity to improve again; if it is a process problem, then improve the process; if it is an attitude problem, the trainer suggests killing. Some people ask: now is not advocating humane management? The trainer's sentence made everyone fall into silence: we often confuse humanization and humane, tolerate improper attitude is to combat the enthusiasm of all!
The training also mentioned a lot of content I care about, including the establishment of the qualification system for quality assurance personnel and the matrix organization of project member performance assessment, etc., but at present, our company R & D quality management is the most urgent need to solve the problem of how to put the technical review to the right, our R & D quality assurance group next step will be based on the company's review process and evaluation of the participants to carry out the analysis, and strive to do the review! The next step in our R&D QA team's work will be to analyze the company's review process and the review participants, and try to make the review a hierarchical one and improve the effectiveness of the participants' time.
Continuous Quality Improvement Report 2
The company arranged for this total quality management training, in order to improve the management ability of our employees, the company is a gratuitous behavior. But for our own staff to speak when a good opportunity to learn, through this training they have learned a lot of management knowledge, the total quality management has a comprehensive understanding, and learn to apply the statistical techniques to analyze the method.
And the enterprise to sustainable development, should follow a scientific management program. The content of TQM includes quality of production, quality of work and quality of service. I used to think that TQM is about determining whether a product is good or bad, and it's a job of inspection. But the real meaning of total quality management is the work of all the staff and the improvement of the quality of all the work. We need to set up a set of methods and systems, and can constantly improve and improve.
At this stage, the production capacity of my workshop has been gradually enhanced, and the output has been significantly increased, how to ensure the stability of the equipment, how to find the problems in the equipment, how to maintain the equipment to solve the actual problem, is a worthy of research and discussion of the subject. Through this study, combined with my workshop equipment varieties, the characteristics of the total amount of equipment, in order to ensure that the equipment for a long period of time, stable, safe operation, to carry out equipment quality management is very necessary.
Through this training, learning the construction of total quality management and program to enhance the system, and in the actual work, how to further effectively implement the construction of total quality management program to further improve the quality of their own work and the quality of the product, to become a continuous work requirements. In connection with their actual work, should further focus on learning the total quality management construction program, professionalism continue to strengthen, which is to improve the quality of their work and product quality of the fundamental, the work of continuous refinement, which is to improve the quality of work and product quality of the effective way to integrate and improve the collection of relevant information, and continue to improve the management system, which is to improve the quality of the work of the inevitable requirements.
Through this total quality management training, I learned to apply statistical techniques to analyze problems.
In the future work can be from the following aspects to consider the problem.
1, first of all, we must have a comprehensive understanding of their own management work, so that the work is gradually refined whether it is the daily management of equipment or emergency situations should have a clear mind. Do not panic. More confidence to do a good job in every job.
2, in the daily work to think more about the problem, do not know how to think, ask a few more why, so that you can find problems in the work.
3, through the effective and correct way to seek ways to solve problems. To find a number of solutions based on their own found problems, will lead to a list of reasons for the problem, with statistical techniques to analyze the method, for the factors affecting the determination of how to improve the problem, how to completely solve the problem of the program. I workshop due to centrifugal pumps have nearly 300 units, and damage more frequently, we have used the cause and effect analysis method in the fishbone diagram method, the causes of damage to the seal was analyzed, through the fishbone diagram analysis method to find the impact of the seal life of the main reason is that the material on the seal O-ring corrosion and individual pumps have quality problems. And lead to seal damage is more frequent.
4, in practice to find a better way to solve the problem. Any program does not go to practice is just empty talk, so the most important thing is still the stage of practice, to be able to find the pre-program is not perfect place. I workshop large-scale equipment is the use of control charts to analyze the operation of the unit.
5, good at summarizing after the event, summarizing is a good way to think about the problem, that is, when you find that there is a problem, through a certain way to deal with the problem is a process of summarizing the need to summarize the purpose is based on the process of a thing to themselves and others to make a reference. And can improve their ability to work. Through this summary of the total quality management training to be able to appreciate the shortcomings of the work.