1 Management Commitment 1.1 The company in the quality manual. . clearly defines the responsibilities of the general manager for the establishment, implementation, maintenance and improvement of the quality management system. This includes providing evidence of management commitment, implementing the principle of focusing on the customer, formulating and implementing the quality policy and quality objectives, defining the organizational structure, appointing the manager's representative, planning the quality management system, and organizing the management review, etc. 1.2 The general manager is fully responsible for the establishment and improvement of the quality management system and provides evidence of commitment for the planning, establishment and implementation of the quality management system and the continual improvement of its effectiveness through the following activities. Provide evidence of commitment to planning, establishment and implementation of quality management system and continuous improvement of its effectiveness through the following activities: a) Communicate to the company the importance of meeting the requirements of customers, laws and regulations; should firmly establish the quality awareness, a deep understanding of customer satisfaction is the most basic requirement; should clearly recognize that the quality of products and services is closely related to the quality of each member of the company's awareness; should be taken to a variety of meetings, internal publications, publicity and training activities, skills assessment and other ways, often and continuously on staff quality awareness education, so that they are able to Quality awareness education should be provided to employees through various meetings, internal publications, training activities, skills assessment, etc., so that they can realize the importance of meeting customers' requirements and laws and regulations for the sustainable development of the company, and effective measures should be taken to enable employees to actively participate in activities related to quality improvement. b) The general manager is responsible for formulating and approving the quality policy of the company. c) Ensure that the quality objectives of the company are carried out and formulated according to the quality policy of the company. d) The general manager is responsible for conducting management reviews at planned intervals and implementing the "Management Review" policy. d) The General Manager is responsible for conducting management reviews at planned intervals and implementing the Management Review Control Procedure. e) Ensure that the resources required for the effective operation of the company's quality management system are available and implemented in accordance with the provisions of Resource Management.2 Customer Focus The success of the company depends on understanding and identifying the current and future needs and expectations of its customers and other interested parties, and on striving to meet and exceed those needs and expectations. This shall be done by: a) Identifying and defining customer needs and expectations. The office should collect the provisions of national and industry mandatory standards and legal and regulatory requirements, and the company leaders should organize the relevant departments to understand and meet the customer's needs and expectations through market research and forecasting, as well as direct contact with the customer. b) The company leaders should organize the relevant departments to transform the customer's needs and expectations into requirements for the company's operation process. These requirements include product and service requirements, process requirements and quality management system requirements. c) Ensure that these translated requirements are met. Ensure that customer requirements are met through the provision of management and services, as well as the measurement, analysis and improvement of these processes. 3 Quality Policy 3.1 The Company's quality policy and its content are described in detail in Chapter 2, "Quality Policy and Objectives". 3.2 This quality policy is a part of the Company's general management policy, and is to be harmonized with it. 3.3 The quality policy is to be provided in a manner that is consistent and coherent with the Company's general management policy. 3.3 The quality policy provides a framework for each department of the Company to set quality objectives. 3.4 The quality policy shall include a commitment to meet requirements and continuously improve the effectiveness of the quality management system. 3.5 The general manager is responsible for formulating and publishing the quality policy, and for reviewing and continuously improving the quality policy, in accordance with the "Management Review Control Procedures". The manager's representative is responsible for publicity and implementation, and organizing the understanding and implementation of the quality policy by all departments and all employees.4 Planning4.1 Quality objective planning4.1.1 The annual quality objective of the company and the quality objectives at each functional level are published in a separate document every year by the office according to the decisions made by the general manager and the company's management review, and the published content also includes the statistics of the quality objective and the inspection and assessment methods. 4.1.2 The company's quality objectives are developed on the basis and within the framework of the quality policy, following the principles of advanced, specific, measurable, and achievable, and the quality objectives of each department and each management level are required to be quantified.4.1.3 The quality objectives should include specific characteristics to meet the requirements of water production and water supply services. For example, customer satisfaction rate and timely complaint handling rate, etc. 4.1.4 The company shall review the appropriateness of the quality policy and quality objectives in conjunction with the management review, and modify them to adapt to the changes in internal and external environments if necessary.4.1.5 The approval, release, review and modification of the quality policy and quality objectives shall be controlled, and the Document Control Procedures shall be implemented.4.2 Quality Management System Planning4.2.1 The timing of quality management system planning or system change planning is as follows: a) When establishing and improving quality management system according to quality management system standards; b) When there are significant changes in company's quality policy, quality objectives and organization; c) When there are significant changes in the company's resource allocation and market conditions; d) When there are special matters that are not covered by existing system documents. 4.2.2 Planning of quality management system Content: a) the quality objectives to be achieved and the corresponding quality management processes and their interrelationships; b) to ensure the effective operation of the process required to achieve the quality objectives and control of the guidelines and methods; c) to ensure that the necessary resources and access to information; d) in order to achieve the overall quality objectives of the monitoring, measurement and analysis of the process; e) based on the results of monitoring, measurement and analysis, the implementation of the necessary measures to ensure that the methods of continuous improvement. 4.2.3 Quality management system planning output should be documented a) In the planning of the company's quality management system, based on the standard and the company's quality policy, quality objectives, to establish, implement and maintain a documented quality management system, the document structure should be in line with the company's quality manual, chapter 4.0 of the General Requirements and Documentation Requirements and the requirements of Article 1.2. b) When planning for the change of the company's quality management system, it should be harmonized with the content of the company's established quality management system to maintain the integrity of the quality management system. c) The establishment and improvement of quality management system documents shall be carried out under control, specifically implementing the provisions of "Document Control Program" and "Preparation and Management of Quality Manual".5 Duties, authority and communication 5.1 Duties and authority of the company's employees at all levels in the quality of work should carry out the company's quality policy, quality objectives and the relevant state laws and regulations and related standards. In order to ensure the effective operation of the company's quality management system, the quality responsibilities and authority of the company's leaders, and the main departments related to the operation of the company's quality management system are stipulated as follows: 5.1.1 The general manager shall lead the company's quality work in a comprehensive manner, convey the importance of meeting the customer's and legal and regulatory requirements to all the company's employees, and organize the employees to implement the state's policies, laws and regulations, regulations; with the customer as the center. Formulate and approve the release of the company's quality policy and quality objectives, approval and release of the company's quality manual and procedural documents; ensure that customer requirements are identified and satisfied; ensure that the responsibilities, authorities and interrelationships of various departments and positions within the company are stipulated; ensure that the quality management system operation of the necessary resource allocation; appointment of the management representative; preside over the management review. Ensure the integrity and effectiveness of the company's quality management system; be responsible for decision-making on the company's development plan and determining major improvements and quality rewards and penalties. 5.1.2 The manager's representative ensures that the processes required for the company's quality management system are established, implemented and maintained; reports on the performance of the quality management system and recommendations for improvement to the top management; ensures that the awareness of customer satisfaction is raised among all employees in the company; and organizes the planning and implementation of internal audits of the company's quality management system. Organize the planning and implementation of internal audits of the company's quality management system: Responsible for liaison with external parties on matters related to the quality management system. 5.1.3 Office a) Responsible for the company's administration. Organize and arrange office meetings, issue minutes of meetings; formulate the annual work plan of the company, and check the implementation of the company's decisions and instructions of various departments. Grasp the relevant information for the general manager of the work of decision-making to provide a reliable basis; b) assist the management representative is responsible for the establishment, operation and improvement of the company's quality management system; c) responsible for organizing the development of the quality objectives of the departments and the completion of the supervision and evaluation; d) assist the management representative of the organization and implementation of the company's quality management system of internal audits and management reviews; e) responsible for the management of the company's documents and records. management of the company's documents and records. Implementation of the preparation of documents, review, revision of the organization, responsible for document distribution and file management and seal management; f) responsible for the company's internal communication, information dissemination and coordination of departmental work; responsible for assisting the leadership of the company to make good to the higher levels of government administration and related parties to liaison and coordination of the work; 5.1.4 Party Office Responsible for customer satisfaction surveys and analysis of the 5.1.5 Human Resources Department (3) a) to assist Company leaders are responsible for the setup and adjustment of organizational structure, b) Assist company leaders in the allocation and adjustment of departmental responsibilities, as well as staffing and deployment; c) Responsible for employee training; d) Responsible for the determination of employee job competence, evaluation and employee performance assessment. 5.1.6 Biotechnology Department a) Responsible for the collection, identification, implementation and management of technical standards; b) Responsible for the organization of the water production process documents preparation, modification, review, approval and implementation; c) Responsible for the preparation, modification, review, approval and implementation of water production process documents; d) Responsible for the organization of water production process documents preparation, modification, review, approval and implementation. b) Responsible for the organization, modification, review, approval and implementation of water production process documents; c) Responsible for the promotion and application of new technologies, new techniques, new materials and new equipments; d) Responsible for the preparation, implementation, adjustment, coordination and scheduling of water production plan; e) Responsible for the management of production equipments; f) Responsible for the management of monitoring and measuring devices within the scope of responsibilities, including: the establishment of accounts, the configuration plan, and the weekly inspection plan, and the maintenance of inspection and calibration records; g) Responsible for the management of water production equipments within the scope of responsibilities, including: the establishment of accounts, the configuration plan, and the weekly inspection plan, and the maintenance of inspection and calibration records. and calibration records; g) Responsible for monitoring and controlling the water pressure of pipeline network; h) Cooperate with the Human Resources Department to organize and implement the vocational and technical training of employees; i) Responsible for the management of the company's computer network; k) Orally responsible for the company's safety management. 5.1.6 Central Laboratory a) Responsible for collecting, identifying, and carrying out the inspection and testing standards related to the production of water; b) Responsible for the production of water raw materials, water and pipeline water. b) Responsible for the physical and chemical test of raw and auxiliary materials for water production, ex-factory water and pipeline network water, and shall establish and keep the physical and chemical test records according to the requirements to provide the basis for the production; c) Responsible for the use and maintenance of on-line monitoring devices, and responsible for obtaining the effective on-line monitoring data and feeding back to the production system in order to implement the control of the water production process; d) Responsible for the management of the monitoring and measuring devices within the scope of responsibilities, including: the establishment of the account, the preparation and implementation of the configuration plan and weekly inspection plan, and the keeping of the inspection plan. Preparation and implementation, and keep records of calibration and verification; e) Responsible for promoting the application of new technology, new techniques, new materials and new equipments in the company's physical and chemical test and online monitoring; 5.1.7 Material Supply Company a) Responsible for preparing the company's material procurement plan according to the material demand plan of each department (unit); b) Responsible for organizing the evaluation and selection of suppliers to determine qualified suppliers, and signing the procurement contract according to the need; c) Responsible for the procurement contract according to the material demand plan of each department (unit). Purchasing contract; c) Responsible for purchasing materials for water production and water supply service according to the purchasing plan or contract approved by the company; d) Responsible for communicating with suppliers, inspecting and verifying the purchased materials in order to control suppliers and purchased products. e) Responsible for the management of material storage; f) Responsible for the management of material transportation and vehicles. a) Responsible for investigating the water demand in the area covered by the company's water supply service, in order to provide the company's leaders with the basis for business decision-making; b) Responsible for providing customers with water supply service consulting; c) Responsible for evaluating the requirements for water supply and signing the contract for water supply, as well as coordinating the work in the implementation of the contract; d) Responsible for the testing and calibration of water meters; e) Responsible for the checking and reading of the water meters, and the collection of water bills; f) Responsible for the collection of complaints about the water supply and the customers' comments, Feedback and processing; g) Responsible for the dismantling and installation of water meters, maintenance and management of meter contacts; h) Responsible for the supervision and inspection of water management, to ensure the acceptance of new meters before they enter the network, and to ensure that the new meters are built in time to establish cards, households and files, so that the business of user's name change, transfer of accounts, change of water properties and water prices can be carried out normally. 5.1.9 Water plant a) Responsible for the implementation of the national drinking water related laws and standards; b) Responsible for the implementation of water supply and water tariffs in accordance with The production process equipment and facilities of the plant, the preparation and implementation of water production process documents suitable for the plant (such as: process, equipment operating procedures); c) Responsible for the plant's production safety. d) Responsible for the implementation of the company's production plan, to complete the tap water production tasks; e) Responsible for the production process of water quality control and process parameter monitoring to ensure that meet the requirements of national water quality standards; f) Responsible for the plant production equipment management and maintenance; g) Responsible for the production equipment of the plant's management and maintenance; g) Responsible for the management of monitoring and measuring devices within the scope of responsibility, including: the establishment of accounts, the preparation and implementation of the configuration plan and weekly inspection plan, and the keeping of records of calibration and verification; h) Responsible for the technical training of the employees of the plant in cooperation with the Human Resources Department and the Biotechnology Department; 5.5.1.10 The Water Supply Inspection Brigade is responsible for water supply audits, including the review of the results of the meter check. 5.1.11 Xin Kang Yuan Company a) Responsible for reviewing the requirements related to water supply; b) Responsible for the maintenance and repair of water pipe network and leakage detection; c) Responsible for the design and installation of the company's water pipe network, and providing grass-roots facilities for the company's water supply; 5.1.12 Property Management Department a) Responsible for the management of the company's land and buildings; b) Responsible for the company's cleaning and greening management; c) Responsible for the management of the company's offices; e) Responsible for the management of the company's offices; f) Responsible for the management of the company's property. Property Management; e) Responsible for the issuance of office supplies of the company; d) Responsible for the management of the staff canteen. 5.1.13 Gaoping Water Supply Company Responsible for the production and supply of tap water in Gaoping District of Nanchong City, including the management and maintenance of the pipeline network in Gaoping District. 5.1.14 Internal Auditor Responsible for the internal auditing of the company's quality management system, to evaluate and report on whether the company's quality management system is in compliance with the standard clauses and has been effectively implemented and maintained so as to promote the quality management system of the company. 5.1.14 Internal auditor is responsible for the internal audit of the company's quality management system, evaluating and reporting whether the company's quality management system meets the requirements of the standard provisions, and whether it is effectively implemented and maintained, in order to promote the continuous improvement of the company's quality management system.5.1.15 The duties and responsibilities of other personnel related to the quality of the work of the company are described in the Job Standards.