This is because the store has not been graded for a period of time, and it will automatically resume after reopening the store for a period of time.
DSR score: Detail Seller Rating)DSR system DSR: three indicators, namely, product description, service and delivery speed. Store dynamic rating means that only Taobao members who use the identity of buyers can rate the use of this transaction after the members have successfully traded on Taobao.
Taobao members who are sellers are rated as follows: the baby matches the description, the seller's service attitude, the seller's delivery speed and the service of the logistics company. Each store score is the arithmetic average of the scores given by all buyers within six consecutive months.
Extended information
Taobao's scoring mechanism is as follows:
1. Warehouse: try to ask the warehouse to check the quality before delivery (delivery speed, accuracy and packaging)
2. Preparation: 5 points praise reminder on the invoice
3. After-sales: customers with excessive objections try to return the goods
4. Before sale. Customer service: the problem orders in the backstage UN-delivered ERP are handled in time, and gifts are given to customers due to factors such as lack of goods and colors.
7. Customer service: 5 points. Reminder: After the price is changed for customers, the price has been revised. Please give a 5-point praise when you are satisfied after receiving it
8. Set a 5-point praise screenshot to send a coupon to 5 yuan or reduce the 3 yuan for the next shopping
9. Short message reminder (delivery reminder, 5-point praise reminder)
1. Operation: value-added activities such as post payment and trial
11. Customer service: service level (service attitude, speed, etc.