Three good and one satisfaction refers to good service, good quality, good medical ethics and the satisfaction of the masses. 1. Good service: warm and thoughtful service attitude, civilized and standardized service behavior, scientific and reasonable service process, convenient and beneficial service measures, comfortable and safe service environment and open and transparent service information. Medical institutions should truly be patient-centered, always consider patients everywhere, provide convenient, fast, efficient and warm medical services for patients, improve the complaint handling mechanism of doctor-patient disputes, and build a harmonious doctor-patient relationship.
2. Good quality: practicing in strict accordance with the law, earnestly performing duties, implementing the core systems of medical quality and medical safety, standardizing diagnosis and treatment behaviors, strengthening the clinical application management of drugs, medical technology and large equipment, implementing high-quality nursing services, and ensuring medical quality and medical safety through reasonable inspection, rational drug use and reasonable treatment.
3. Good medical ethics: love and respect their posts, abide by the law, practice medicine honestly, and resolutely resist unhealthy practices in industries such as commercial bribery; Respect patients' rights, care for patients, treat patients due to illness, and be rigorous and realistic. Strengthen medical ethics and legal education, vigorously promote noble medical ethics, improve and implement medical ethics system norms, seriously carry out medical ethics evaluation, resolutely investigate and deal with outstanding problems that harm the interests of the masses, and strictly enforce industry discipline.
4. Satisfaction of the masses: the image of the health industry has been continuously improved, the feelings of the masses have been continuously improved, the unreasonable growth of medical expenses has been effectively controlled, and social satisfaction has been greatly improved.