In a new era of rapid change and constant transformation, warranties are closely linked to our lives and a valid warranty must be in accordance with the law. So what kind of guarantee is valid? The following is my compilation of 10 service warranty, for reference only, let's take a look.
Service Guarantee Part 1A service commitment
Our company in line with the quality of survival, the principle of efficiency and development, and seriously improve the quality of each project, from the design of the program, the selection of materials, production control, supervision of the installation, until the completion of the construction of the service, each link has a specialized staff to ensure that all the quality of the project.
1. Strictly in accordance with the contract requirements, to provide products to meet customer needs and quality expectations, as well as thoughtful and effective service.
2. Strictly checking and controlling the incoming quality of raw materials and outsourced parts.
3. Organize the collaboration of supporting production units to ensure that the quality of products to meet the requirements of the contract technical quality terms.
4. the quality of the installation of the project to develop a special quality plan to control the construction.
5. All parts of the implementation of the selection of the best, acceptance of the national standard for the implementation of the installation, in line with the first to deal with the problem, and then sort out the responsibility, all to meet the needs of the project progress as a guideline.
Second, the commitment to technical services
1. According to the buyer's requirements, the contract to provide timely and necessary technical documents, the obligation to invite the buyer to participate in the seller's review when necessary.
2. Provide on-site technical services according to the buyer's requirements, the seller is responsible for installation.
3. Strictly implement the minutes of the meetings held by the supply and demand sides on major issues or signed agreements.
4. Strengthen the pre-sale, sale and after-sale service, and implement the "advanced service" and "whole process service" in the whole process of product manufacturing and installation.
5. According to the buyer to reflect the quality of the problem information, within two days as soon as possible to the scene, so that the user is not satisfied with the quality of service does not stop.
6. Product warranty period in line with product standards and contract provisions of the use of working conditions and operating conditions to implement the "three packages", all supply products within the life of all free maintenance. If the wind load caused by the design of the accident caused by unreasonable seller free maintenance.
Third, the service program
1, program design: in line with the principle of safety, economy, practicality, for the user to design the best program.
2, pre-sales service: the company sent specialists to actively coordinate, fully cooperate with the construction unit for the start of work before and a variety of procedures. Actively cooperate with the construction unit to do a good job on-site base work, ready for the start of construction. Actively with the local jurisdiction of the police station, office, traffic police to get in touch with the neighboring relations.
3, after-sales service: because the tender for this project contains the contents of semi-finished products, if the later works are still handed over to my company's construction since the completion of the project acceptance and delivery of the use of the company to set up "the user is God" user-oriented ideology, in strict accordance with the national provisions of the warranty period, to carry out considerate service. Whether in the warranty period or outside the warranty period, once received the user end of the visiting phone, to ensure that the relevant personnel to arrive at the scene within two days. In the warranty period, regular annual return visit to the user no less than two times, to understand the use of housing, to solve the various problems raised by the user, for the user to solve problems. After the warranty period, the establishment of the company's user hotline, timely and enthusiastic answer to user inquiries and solve user difficulties, on-call, maintenance, only the cost of materials charged.
4, the establishment of the quality of maintenance system: since the completion of the project acceptance and delivery of the use of the beginning of the strict implementation of the quality of construction works and warranty, maintenance system, establish the "user is God" idea, specific measures are:
(1) in the warranty period, the quality of each quarter to visit. Outside the warranty period to adhere to the quality of an annual visit.
(2) In the course of the return visit, according to the requirements put forward by the construction unit to rectify or repair.
(3) Warranty period to send professionals to the site, with the owner of the inspection and maintenance. When the warranty period expires, the maintenance personnel will keep in touch with the owner.
(4) After the delivery of the project, issued to the user maintenance card, the warranty period, the user's signature, the owner of the archives, and do a good job during the warranty period of records, by the user and the owner of the inspection and signature.
xxxx Engineering Company Limited
xxxx year xx month xx day
Service Guarantee Part 2First, our company to your company to provide goods of technical services to make the following commitments:
1, the model of the goods in accordance with the requirements of the contract of ordering.
2, the allowable loading quality, line density, warp and weft density in line with the gb/t8946-1998 standard table 1.
3, the appearance of quality in line with the gb/t8946-1998 standard table 2.
4, packaging according to the requirements of the demand side.
5, the delivery date and location according to the requirements of the ordering contract.
Second, our company made the following commitments to the after-sales service of the bidding goods:
1, product acceptance where the quality of the carton box due to the carton box provided by us, we will send technicians to solve as soon as possible, and send the person in charge of the negotiation with the demand-side until the demand-side requirements are met.
2, product acceptance and delivery of the use of the product, in the process of using the problem, if because of quality problems, our company in the user's notice to respond within 24 hours, and can be based on the user's requirements of the product for technical improvements.
3, the use of products in the process of demand-side reasons for product damage `, we can provide technical support to repair or replacement of damaged products, but the demand-side need to bear the corresponding costs incurred.
Guarantor:
Date:
Service Guarantee Part 3Free professional consulting services in the cleaning industry, professional undertakings:
1. Undertake the project: the old and new apartment opening cleaning and large and small projects opening cleaning and enterprises and institutions perennial cleaning hosting
2, Office buildings, stores, hotels, ktv, commercial buildings, hotels, schools, hospitals, factories, shopping malls, airports, stations, the whole community and other large and small buildings of the overall opening of the cleaning"
3. Cleaning specific content: indoor cleaning of the whole ground cleaning glass inside and outside the cleaning window frame cleaning wall cleaning ceiling cleaning kitchen cleaning bathroom cleaning floor tile cleaning wall tile cleaning range hood cleaning air conditioning, heating pad, Skirting, doors, sockets and other cleaning
4. Professional technical cleaning services are: floor polishing and waxing, wool carpet and chemical fiber carpet cleaning, furniture polishing and waxing, countertops on the light waxing, leather sofa and cloth sofa cleaning, hood cleaning, air conditioning moving, exterior wall painting and cleaning of the exterior glass curtain
5. Special cleaning area: the company since its inception for the community all year round, Since its inception, the company has been providing long-term and regular cleaning staff and hourly workers for neighborhoods, families, institutions, office buildings, stations, large supermarkets and other large areas! We sincerely welcome all customers to negotiate and cooperation!
6. The quality of peace of mind is better than the price of comparison!
I. Cleaning standards: clean, no dust, no stains, no grease, to customer acceptance, satisfaction as a standard.
Second, quality assurance: all types of cleaning services, first service, you are satisfied and then pay.
As long as you are in the Jinan city area, we are on call Longfeng housekeeping wholeheartedly for your service.
Signature: xxx
Date: Month of the year
Service Guarantee Part 4I. Our company will carry out targeted environmental monitoring instruments according to the customer's requirements or bidding projects for the use of environmental monitoring instruments and technical training, the following is the implementation of the specific plan:
1, the use of the existing situation of the party .
2, the use of the instrument on the conditions of use, the scope of application of the training.
3, the user on the national standards of the instrument training.
4. Unpack the instrument and count the accessories. Explain the appearance of the instrument.
5, the user on the instrument operation of the detailed introduction.
6, on the use of the instrument on a variety of protection and routine maintenance of the introduction.
7, on the instrument routine troubleshooting training.
Second, through the above work, we expect the following purposes:
Ensure that the user's staff understand the use of our products and monitoring methods to better carry out environmental monitoring work. Ensure that the user's staff can be familiar with the performance of environmental monitoring instruments, can carry out routine maintenance of self-checking work, a clear understanding of the possible failure of the problem handling procedures, to avoid the occurrence of other accidents due to the lack of business capacity.
Technical training of monitoring instruments
A training program for the relevant personnel to carry out 1-2 days of monitoring standards, monitoring techniques, instrument sampling operations, system maintenance training and other related knowledge training.
Second, the course content arrangement
1, the use of monitoring instruments
2, the relevant standards and norms of the training
3, the appearance of the instrument to explain
4, the detailed operation of the instrument sampling and analysis.
5, a variety of instrument protection and routine maintenance of the introduction
6, on the instrument routine troubleshooting training
Third, the training supplies, the system environment, text materials and handouts, and other related supplies for the company is responsible for the provision of training materials in Chinese.
Fourth, the training to achieve the effect of operation operators to achieve proficiency in the operation and use of the instrument; equipment management personnel to achieve a variety of instruments to protect the understanding and simple troubleshooting. System maintenance personnel to achieve skilled replacement of spare parts for routine maintenance level.
Signature:
Date: January, 2011
Service Guarantee Part 5According to the company on the organization of civilized traffic post evaluation activities required by the notice, the station all station staff to actively participate in this activity, based on the post, as a civilized traffic service pacesetter, with their own actions to win the majority of the travelers' recognition, *** with the creation of civilized traffic, harmonious traffic atmosphere, and effectively do a good job of the station. Effectively do a good job of station service. Specific requirements are as follows:
First, abide by the rules and regulations of the passenger terminal, obey the overall situation, follow the instructions.
Second, dressed for duty, decent demeanor, civilized, courteous, courteous service, the first responsible. Work to do: people should be spiritual, words and gas, things should be neat, things steady.
Third, actively participate in the company, the station organized 'civilized traffic, safe travel' training and education activities.
Fourth, to maintain a three-meter smile service, treat the passengers to: please word at the head, thank you not away from the mouth, to welcome the sound to send the sound, based on their own duties, everyone strive to be a civilized service champion.
Fifth, maintain good order in the station passengers, bilingual service, for the elderly, sick and disabled passengers to provide humane service. Actively for passengers to answer, solve all kinds of problems when riding
Six, adhere to the "service first, passenger first" service purpose, adhere to the principle of customer-oriented, high-quality service, enhance the service consciousness, improve service quality, set up a civilized window image of the enterprise. Vigorously promote the "civilized traffic action plan" with the majority of travelers to create civilized traffic, harmonious traffic atmosphere. *** with the advocacy of civilized traffic, abandon traffic habits.
Comparison standards:
1, in the evaluation of activities during the sincere service for travelers, by the travelers unanimously praised
2, for one quarter without being travelers complained about
3, adhere to the company's system, do not be late, do not leave early, work seriously
4, in the period of the activities of the work of the outstanding performance by the higher leadership praised
4, during the activities of the work of the superior leadership praise
Passenger Station Guarantor:
Service Guarantee Part 6I. Basic Quality Requirements
1 The food provided should be in line with qs dietary safety standards.
2 to ensure that the food and vegetables provided are fresh, do not purchase, do not supply spoiled or expired food.
3 to ensure that the provided condiments are qualified manufacturers, such as: cooking oil, meat, frozen food (each batch of manufacturers test reports based on)
4 to openly accept the quality of sampling (in a regular, irregular manner) to ensure that the staff dining to be safe and secure.
Second, the basic requirements of health
1 conscientiously implement the industry's relevant norms of operation.
2 staff personal health certificate before going on duty.
3 at any time to keep the hall floor, tables, chairs clean.
4 storehouse items, vegetables, resolutely to do away from the wall, away from the ground is not subject to contamination sources of invasion.
5 food processing places, storage room to keep clean, so that the goods placed in order, clearly marked, easy to supervise.
Third, the service commitment
1 quality, quantity and on-time supply of meals.
2 restaurant set up a complaint box, openly accept service supervision complaints and suggestions.
3 from time to time to screen guests more favorite dishes to provide, strengthen innovation, and constantly improve service quality.
4 day to day collection of information, timely digestion of the problem, to adjust the work and improve service.
5 advocate restaurant staff to warm, dedicated, attentive attitude to care for the guests.
6 on the discovery of poor service attitude of the staff, the Division will promptly strengthen the publicity and education.
7 to prevent the occurrence of malicious incidents; if there is such a phenomenon, the Division resolutely dealt with.
8 to ensure that the service satisfaction rate of 80% or more, the pursuit of a higher rate of satisfaction with high-quality services, and strive to win the goal of long-term cooperation.
Service Guarantee Part 7My company's products from the factory to the effective use of products within the implementation of the whole tracking management system:
1, the establishment of the product technology file management system, regular phone calls and wearing parts of the delivery; 2, after-sales service guarantee system system, the specialists piece of the service area.
A, technical services
1, equipment technical documents
① We will provide customers with equipment installation infrastructure, power supply requirements and operating space requirements drawings within 5 days before the shipment of equipment.
② random with the main wiring diagram of the equipment, equipment parts list, wearing parts model code ③ random with the equipment operation manual, product certification, factory inspection reports.
2, on-site service content
① In order to facilitate the installation, commissioning and commissioning of equipment, we send professional and technical personnel to the site helmets technical services, the time specified by the user, our technicians will be involved in the installation of equipment infrastructure.
② Responsible for the completion of the installation and commissioning work, and customer technical personnel **** with the on-site commissioning, answer the technical contract, drawings, operation, equipment performance and precautions.
③ and the necessary demonstration of the technical indicators of the equipment, to participate in the pre-operation of the equipment, to assist the user to develop the correct winding process.
3, skills training
We will provide customers with technical training, so that customers' technical staff to master the operation of the winding machine, familiar with the winding process parameters set and debugging, so that the technical staff to master the installation of equipment, commissioning, operation, inspection, repair and maintenance skills.
Second, the content of after-sales service
1, maintenance services
In order to ensure the normal operation of the equipment in a timely manner to solve the problems raised by the customer, repair and other matters, the company's technical service hotline is open twenty-four hours a day at any time to provide customers with high quality service, in order to confirm the customer's equipment failures, will be the fastest arrival by land transportation to the site of the library to solve the problem. After confirming the failure of customer equipment, we will arrive at the scene with the fastest land transportation to solve the problem, and any quality problems during the warranty period will be dealt with free of charge by our company, including hardware repair, replacement, etc., and the implementation of lifelong maintenance system for equipment.
2, technical support services
Our company provides users with lifelong free technical support services, will be timely and effective in solving the problems encountered by the user in the use of equipment, to meet the customer on the function of the equipment and parts of the technical support reform.
Third, product quality control
The company strictly control the procurement, inspection, production, packaging, installation and commissioning and after-sales service of the quality of the process, in strict accordance with the enterprise standards and the requirements of the relevant industry and national standards.
Guarantor:
Date:
Service Guarantee Part 8I. Our company makes the following promises on the technical service of the goods provided by your company:
1. The model of the goods is according to the requirements of the ordering contract.
2, the permissible loading quality, line density, warp and weft density in line with gb/t8946-1998 standard table 1.
3, the appearance of quality in line with gb/t8946-1998 standard table 2.
4. Packaging according to the requirements of the demand side.
5. Delivery date and location according to the requirements of the ordering contract.
2. Our company makes the following commitments to the after-sales service of the bidding goods: 1. When the product acceptance is due to the quality problems of the carton box provided by us, we will send technicians to solve the problem as soon as possible and send the person in charge of the negotiation with the demand-side until the demand-side requirements are met. 2.
2. After the products are accepted and delivered for use, problems arise in the process of use, if due to quality problems, our company will respond within 24 hours after receiving the user's notice, and can make technical improvements to the products according to the user's requirements.
3. product use in the process of demand-side causes damage to the product, we can provide technical support to repair or replacement of damaged products, but the demand side to bear the corresponding costs incurred.
The full name of the company (seal):
Date: January, 2011
Service Guarantee Part 9XXX:
I, as XXXX station conductor XXX, to make the following pledges:
Clear and accurate forecast of the stops ahead of the large distribution center to report the connecting lines;
Respect for passengers, patiently answer passenger inquiries, to be asked and answered;
Respect for passengers, patiently answer passenger inquiries, to be asked and answered;
The company will provide technical support to repair or replace the damaged products, but the required party to bear the costs of the corresponding.
Respect for passengers, patiently answer passenger inquiries, to do so;
Mobilize other passengers for the elderly, young, sick, disabled, pregnant and carrying babies to give up their seats;
Maintenance of order in the carriages, the carriages are full, to persuade the passengers to wait for the next train;
Carrying dangerous goods, flammables, explosives, fragile goods and livestock, pets, etc., are not allowed to passengers, patiently dissuade them;
Remind passengers of the safety of the front stops. Remind passengers to pay attention to the safety of the bus, to stop smoking in the car;
Charge fares according to regulations, and provide tickets, in accordance with the provisions of the free ride for passengers in line with the provisions of the implementation of free of charge;
Pick up passengers lost items, and timely transfer to the line dispatcher to deal with.
Guarantor: XXX
20xx X month XX
Service Guarantee Part 10A pre-sale service guarantee
1, to assist you to do a good job in the selection of the product guidance;
2, to provide you with the order of the product samples, including product introduction, performance parameters, installation dimensions, installation and commissioning, and the product is a good choice.
3, to provide you with other technical information required
Second, the sale of service guarantee
1, on time, according to the quality, according to the amount to provide the contract products;
2, transportation, quality insurance and other services on the way to provide free of charge by our company;
Third, after-sales service guarantee1, the company has more than seventy large and medium-sized cities across the country with service network points, my company has a full-time maintenance technician in the office, has many years of experience in maintenance and repair of water supply and drainage systems, fully able to meet the requirements of your after-sales service;
2, guide the installation of the pump unit, Debugging;
3, the arrival of the product on-site installation process in case of problems, I will be notified within 2 hours after the user's specific installation program, and guide the user to the pump unit for proper installation and connection
4, such as the user needs, in the process of product debugging, I can arrange for a person in place to guide the debugging.
5, two-year warranty, lifetime maintenance.
(1) the warranty period, the implementation of three packages (package repair, package replacement, package return) in the case of unmanned damage or improper operation, the problem is guaranteed to be returned;
(2) over the warranty period: I am responsible for lifelong maintenance, spare parts cost costs borne by the user
6, I provide users with round-the-clock after-sales service, received the repair call, the after-sales service personnel 2 hours to the scene overhaul
7, for product maintenance, maintenance issues, my company can be responsible for your unit assigned personnel training, in product maintenance, my company can send staff to guide. During the warranty period, our company will provide normal maintenance services, including inspection of all system regulations, adjustment and lubrication.
8, after the delivery of the product, our company will regularly send people to carry out tracking services;
9, after the delivery of the product, for the product-related services, our company will make every effort to cooperate with your side, and strive to do a better job.
Fourth, in the process of pre-sale, sale, after-sales service, your unit put forward any problem, our company will immediately give a reply or send staff to solve;
Fifth, supporting products (motors, bearings, mechanical seals, etc.)
Supporting products designated by my company
Six, XX headquarters after-sales service contact information:
1, hotline: XXXX-XXXXXXXXXXXX
2, Fax: XXXX-XXXXXXXXXX