Mrs. Liu's original plan was to stay at the hotel for one night, the next day back to Jiangsu to accompany his son, do not want to travel by a broken glass door disrupted. Ms. Liu said, the night of August 19 bath she was ready to pull open the glass door, "clang" glass door shattered, glass splashed on her body, causing her fingers, instep injuries, and hospitalized for nine days.
Lady Liu asked the hotel to pay its lost wages, nursing costs, such as 60,000 yuan, but the hotel said it could only pay 10,000 yuan of humanitarian costs, and said the use of glass conformity, and inspection records show that the room facilities are normal, "we suggest that if Ms. Liu can not accept, you can go to the appraisal, the judicial route."
Hotel bathroom glass door shattered, the woman's hands and feet multiple tendon injuries
Buy a train ticket back to Shanghai in the morning of August 20, Ms. Liu decided to stay a night in Chengdu. 16:00 on the 19th, she stayed in Chengdu East Terminal near the Langzhong Hotel.
Mrs. Liu recalled that at 8 p.m. she was ready to take a bath, she said, the glass door pulled up hard, there was a gap of about 10 centimeters, she did not care about it and went in to take a bath. After the bath ready to pull the door out, Ms. Liu found one hand can not pull, "I'll pull both hands together." Ms. Liu said, then heard a "clang" sound, "the glass door upper glass sheet slammed into me, and then shattered, the lower glass directly collapsed and shattered."
Mrs. Liu bled on the spot after her hands and feet were scratched, then she contacted the hotel and was sent to the hospital for treatment. She showed the hospitalization records to the reporter, Ms. Liu's right wrist back, left middle finger, the back of both feet have open vascular nerve tendon injury. The hospital did repair surgery for her, "stayed in the operating room for 3 hours, *** stitched more than 20 stitches." Ms. Liu said.
The hospital recommended full rest for 3 months, Ms. Liu mentioned 60,000 yuan compensation
August 28 Ms. Liu was discharged from the hospital, she stayed in another room arranged by the hotel, and the room where the accident occurred was also closed at her request. The hospital's discharge record reads, "It is recommended to take a full rest, strengthen the nutrition, specialized care for three months.
September 9 afternoon, Ms. Liu's hands and feet are still wrapped in gauze, she guided the reporter to the room. Ms. Liu's suitcase, clothes remain in the room, the ground thrown with bloodstained towels and slippers, bathroom glass debris placed next to a sign, which reads "please push and pull the right and left" words. The hotel a Hou said that after the incident, they have done a check of the hotel's other room glass, "are no problem."
Mrs. Liu told the Chengdu Business News client reporter, she and the hotel negotiated compensation, "I asked the hotel to compensate me for lost wages, nursing costs, nutritional costs, such as 60,000 yuan." However, the two sides did not reach agreement.
The hotel: inspection records show that the glass is normal
The hotel side of a person in charge of Ms. Hou suggested that Ms. Liu can go to the judicial way to confirm the responsibility of all parties.
"The use of the process, is Ms. Liu alone in the room, what happened inside we can not say." However, Ms. Hou also said that the bathroom glass is the hotel's hardware facilities, "the specific responsibility we are not good to simply conclude." Ms. Hou also added that the hotel's glass doors are used to meet the standard tempered glass, "Ms. Liu stayed before our staff inspection records show that the room facilities are normal."
Ms. Hou told reporters that she had asked for "10,000 yuan". Later in the supplement, she said, out of the humanitarian spirit, they only proposed not more than 10,000 yuan, "This is including the other side of the room we provide and treatment during the care costs, transportation costs, etc., not to say that the cash given 10,000."
Ms. Hou said that the room currently occupied by Ms. Liu and its 19th stay after the accident, because Ms. Liu has not been packing personal belongings, the hotel side can not be mandatory to move out, until now the room is in a state of not being able to accept bookings. "This period led to the loss of our business income, there must also be a statement."
Lawyer: if the hotel cause of injury need to be compensated
"According to China's "Tort Liability Law", hotels, restaurants and other service industries, the customer's personal safety to bear the responsibility of safety and security. "Sichuan Guangli Law Firm Xing Lianchao lawyers believe that the hotel should provide safe and qualified facilities, "after the occurrence of personal injury, if the passenger can prove that the damage occurred and have a reasonable explanation, will generally believe that the hotel side of the existence of hotel facilities are not qualified. "However, he also added, unless the hotel has sufficient evidence to prove that all equipment as well as maintenance are qualified.
"As long as the hotel is found liable for compensation, we have to compensate for medical expenses, lost wages, etc.," Xing Lianchao said, if it leads to customer disability but also according to the level of disability compensation. "The two sides can negotiate, consultation fails to take the judicial route."
A lawyer from a Beijing law firm said that according to the provisions of Article 18 of the Consumer Protection Law, the hotel is obliged to provide services in line with the safety and security, as the hotel should guarantee the safety of the facilities in the hotel; secondly, Ms. Liu, as a consumer, in the process of accepting the consumer services, "if the hotel's cause leads to injuries, you can ask the The hotel side for compensation". If the two sides can not reach an agreement, Chen Xiaohu said, Ms. Liu can choose to litigate to protect their legitimate rights and interests.