Please download the software to the official website of the regular software, you can also download the software to the major application stores, do not go to the third-party Web site to download. For example, if you want to remove a virus from your phone, click on the "One-Click Checkup" button on the main interface, and then click on the "One-Click Removal" button to remove the virus from your phone, and then try to get ROOT privileges.
Both can not be resolved, please try to download the phone brand official website refresh package and tools to complete the recovery of the phone, if you can not deal with the phone brand official after-sales service for repair.