Self-service banking, also known as "unmanned bank", "electronic banking", is part of the electronic and automated processing of banking business. It is a modern banking service model that has emerged abroad in recent years. It uses modern communication and computer technology to provide customers with 24-hour, all-weather, highly intelligent, not subject to the restrictions of the bank's business hours of financial services. All business processes are completely completed by the customer without the assistance of bank personnel.
General self-service banks can provide the following services:
Bank card withdrawals, bank card deposits, bank card account inquiries, bank card historical transaction inquiries, passbook transaction records to make up for the registration, transfers
, credit card repayments, change passwords, self-service inquiry terminals to pay the bill, IC card self-service top-ups, and other services provided by the bank.
Safety tips for using self-service banking:
1, cardholders need to raise security awareness. Before using a self-service device, you should observe whether there are any suspicious attachments on the self-service device. You also need to pay attention to the bank's unified customer service telephone number released through normal channels such as branches, websites, media and ATM screens. Once an unusual event such as swallowing money or cards occurs during the use of self-service banking, do not rush to leave the self-service equipment or easily believe in phone numbers of unknown origin; instead, call the unified customer service phone number of the bank to which the equipment belongs for help.
2, in the use of self-service banking for related business, but also should always pay attention to the surrounding situation. If someone intentionally approaches or creates an incident to distract you for various reasons, you should keep them at a certain distance from yourself and cover the keyboard with your body when entering your password. If there is any disturbance on the way, please pay special attention to retrieve your card, cash and transaction vouchers first. After completing all operational steps, cardholders should carefully check the retrieved card to make sure it has not been used by others.
3, after the transaction, do not throw away the transaction voucher, especially not next to the self-service equipment. Nowadays, banks usually hide some card numbers on the ATM transaction vouchers. If you encounter a situation where the card number is not hidden, please take care to dispose of the transaction voucher properly. It should be reminded that under no circumstances will bank staff or the police ask cardholders to provide their card PINs or transfer funds to accounts of unknown origin. When encountering such requests, you should first suspect the authenticity of their identity and promptly report the case to the police through regular channels.
4, bear in mind the card issuer unified customer service telephone, try to open the account change SMS alert service, the first time to understand your account amount of change. Once you suspect that your card information or funds have been stolen, you should immediately contact the card issuer to check your account balance, stop payment or transfer the card funds to your other accounts.