Hospital receptionist work summary sample (Selected 5)
Time passes, a period of work activities come to an end, review this period of time, there must be a lot of hardship, it is time to summarize the past achievements in the work summary properly. What should be the work summary you have seen? The following is my hospital receptionist's work summary sample (selected 5), I hope to be able to help you.
Hospital receptionist's work summary 1
20xx is the opening year of our clinic, in the XX Health Bureau of the correct leadership and strong support, in the *** with the efforts of all employees, our hospital closely around the "science and technology hospital, quality hospitals," the purpose of the hospital, and actively carry out and implementation of the district board of the document spirit, and constantly increase the infrastructure construction of a full range of hospitals. The spirit of the document, and constantly increase the infrastructure to comprehensively improve the quality of medical care and quality of service, all the work has made certain achievements, review the work of the past year, the following four main points:
First, pay attention to the investment in equipment, and vigorously improve the service capacity
20xx year, is my hospital's "In order to "establish a brand, occupy the market and take root" in XX township and surrounding townships, the hospital, under the leadership of the board of directors, insisted on a "high starting point, high quality, and high quality". Adhere to the "high starting point, high standards, high-grade" perspective and "account for the market, laying the foundation, the cost of operation" concept:
1, vigorously strengthen the investment in equipment, we invested heavily in the introduction of South Korea dental implant system, Japanese root canal treatment system, dental whitewash We have invested heavily in the Korean dental implant system, Japanese root canal treatment system, dental scaling system, sandblasting system, low-radiation dental x-ray machine system, cell phone anti-infection disinfection system and so on, to continuously improve the service capacity.
2, adhere to humane standards, carefully planned and decorated clinic, we set up in the hospital "three rooms and two districts", three rooms both special clinic, orthodontic room, comprehensive treatment room, two areas for the two recreational waiting area, one of which is TV-based, a newspaper-based, in order to suit the waiting needs of different groups of people, so that the general public as much as possible in a comfortable, elegant and comfortable waiting area, so that the public can enjoy a comfortable and comfortable waiting area, so that the general public as much as possible in a comfortable, elegant and comfortable waiting area. The general public as far as possible in a comfortable, elegant environment to enjoy medical services.
The second focus on quality management, to eliminate cross-infection
Our purpose is "medical safety is no small matter, the interests of patients is no small matter, all defects can be avoided," the quality of medical management is our "lifeline". Quality management is our "lifeline".
1, the establishment of medical safety management special work leadership team, a director of the hospital hand concurrently as the head of the leadership group, directly responsible for the hospital's overall medical safety work.
2, the strict implementation of Zhejiang Province, oral infection management standards, the introduction of efficient cell phone disinfection system, while vigorously strengthening the cleaning of medical equipment, disinfection, sterilization and medical waste recycling work, and effectively eliminate cross-infection, to ensure medical safety.
3, painless medical treatment, in order to reduce the pain, we insist on the use of imported ultra-fine needles and imported blue anesthetic, with careful operation, combined with meticulous treatment programs, weighing the pros and cons of each program, *** with the development of the optimal treatment plan, and at every step of the initiative to obtain the patient's informed consent in advance.
4, affordable health care, we continue to increase medical costs, and constantly improve the quality of medical care and advanced equipment investment, we strictly implement and lower than the provincial price bureau of non-profit medical institutions to charge the standard, to the most affordable price directly to the masses, the masses have been praised.
Three, pay attention to the service connotation, set up a good reputation
"to service, tree reputation" is our pursuit of the goal, in the daily work of the clinic, we have always been consistent with the "people-oriented" concept, and constantly improve the quality of life, and to improve the quality of life, and to improve the quality of life.
"Service, reputation" is the goal we are pursuing.
1, the implementation of the "smile to welcome, active greeting, the first responsible for the discharge of the hospital to send" service model, change "to serve me" to "I want to serve".
2, the strict implementation of the five activities, both "to welcome the voice, ask the voice of the answer, go to the voice of the send, do not understand the voice of the explanation, dissatisfied with the voice of the apology.
3, to carry out the appointment clinic, in order to save the waiting time of patients, we in the network and telephone hotline have opened the appointment service, convenient for everyone to visit, patients as long as the first time in our hospital to accept the examination and treatment, can be based on their own convenience, through a variety of ways to make an appointment for the next time to visit the clinic.
4, constantly improve the management of the clinic website, convenient for the majority of patients to query the oral health care information and understand the hospital a variety of information and communication between doctors and patients.
5, pay attention to the clinic environment at any time clean, elegant, comfortable, keep the windows and mirrors quiet, and free tea for waiting patients and their families.
Fourth, focus on dedication to society, and actively carry out social welfare activities
We according to the characteristics of the hospital and the needs of the masses, and continue to unite and organize the majority of employees to participate in social welfare undertakings, and to give full play to the white angel of the humanitarian spirit of saving lives and helping people.
1, set up a youth volunteer service team to organize the form of participation in community health services.
2, to carry out the "heavy evening love, send warmth" activities, we regularly organize excellent medical staff to the Palace of the elderly, the village elderly apartments for the majority of the elderly to carry out oral health checks, and free gift of oral medical drugs.
3, the organization of young volunteers in-depth village, door-to-door, free of charge to provide visits, follow-up activities and oral health education and give oral health supplies and other activities.
4, actively participate in the "charity one day donation" activities, we in various occasions to XX earthquake compatriots donated nearly XX yuan.
5, actively carry out the "Love Teeth Day" activities in this year's X month X day, we organized X medical staff to XX street to carry out to pay attention to the oral health of the elderly as the theme of the clinic activities, the scene to the oral examination and blood pressure measurement of the masses to scramble, a steady stream of activities, we *** to XX years of age and above, the elderly gift of medicines and vouchers counted X million. Drugs and vouchers amounting to more than X million yuan, issued more than X million copies of oral publicity materials, the general public's unanimous praise and commendation.
In short, looking back on nearly a year's work, the foundation of our hospital's work has a new development, the measures have a new initiative, the situation has a new breakthrough, at the same time, we are also soberly aware that there are still many shortcomings in our work, in the new year, we will be more aggressive, pioneering, pragmatic work, and work for the construction of our hospital's strong hospital to establish a new success and efforts.
The work of the hospital front desk summary 2
20xx year my work is in the front desk as a nurse guide, the front desk guide is a very challenging work, because all kinds of patients have, consulting a variety of issues are also a variety of sometimes laughable, I can be seriously and patiently to them to answer the patient's satisfaction with the smile is the driving force of our work.
Our work has a consultation, accompanied by diagnosis, send diagnosis, communication and coordination, for mobility and hospitalized patients to do the examination and free wheelchair, flatbed car, the distribution of all kinds of newspapers, health education publicity, departmental profile; these things are very insignificant, but do a good job will be able to provide patients with a great deal of convenience, so that the patients feel happy and pleased, and then increase the hospital's goodwill and trust, do not do a good job will affect the patient's evaluation of the hospital, and then the patient's evaluation of the hospital, and the patient's evaluation of the hospital. The first thing you need to do is to make sure that you have a good understanding of what you are doing and how you are doing it.
Long working hours, some people will be disdainful of our work, that the work has no technical content and does not create economic benefits, but also trivial and hard work, if there is no strong sense of enterprise and sense of responsibility, the passion of our staff can easily be worn down in the day-to-day mundane small things, and the passion is the most valuable service traits, the service has lost its passion like the human being has lost its soul. The soul.
First, set up a new concept to improve the staff's sense of professional responsibility
1, to serve patients means that the hospital environment and related matters to do a clear understanding of our staff is the patient's a "green card", the patient to Consultation, we are the receptionist; patients to consult, we are consultants; patients with mobility problems, we are accompanied; patients are dissatisfied with other departments, we are coordinators, our ultimate goal is to meet the needs of patients by all means. With sincere dedication and sincere service to open the door of the patient's heart, to win the patient's trust.
2, to serve the patient to do a good service to patients can not be asked to do not down the hospital's "living dictionary". As the first station of the hospital service, every day to contact people of different ages and personalities, how to make these various needs of different people hope to come, satisfaction and return, is the wisdom of our staff knowledge, communication skills of the test, not only to be familiar with the environment of the hospital characteristics of the technology and equipment power, but also familiar with the department's professional, diagnostic and treatment scope, features and expert characteristics. Through their decent speech, extensive knowledge, to meet the needs of patients, to win the trust and recognition of patients. The bridge between the patient and the hospital.
Second, through a variety of training to improve the overall quality of staff
The key to improving the quality of service lies in the improvement of the quality of service personnel, but by no means overnight, to master a certain amount of theoretical knowledge and professional skills, through the development of relevant duties, systems, behavioral norms and professional training, etiquette training, etc., to improve the quality of the guidance staff. The quality of the guiding staff, so that our staff have a high degree of professionalism. Our work is not to be belittled with other nursing work, is the embodiment of the window of the hospital quality service, only from this high degree of understanding, in order to take the initiative to enthusiastically help the patients who come to the clinic.
Third, the outpatient area of scientific management, creating an orderly medical environment
Outpatient patients eager to get medical treatment, often resulting in unnecessary crowding and quarrels, if not properly handled, can lead to chaos. Our nurses should be compassionate, treat patients as their friends and relatives, understand and sympathize with the pain and trouble brought by the disease, grasp the patient's state of mind and a variety of needs, and patiently answer their questions, but also to keep a cool head, stabilize the patient's impatience, and do a good job of correctly guiding the work of the order of medical treatment, and maintenance of the order of the outpatient clinic. In addition, the nurse guide part-time to keep the clinic environment clean responsibilities, such as in the see patients and their families smoking or littering, can boldly and politely give corrections, so that each patient can consciously abide by the relevant rules and regulations of the hospital, **** with the creation of a quiet, orderly, clean medical environment.
In short, the "guide" seems to be a relatively easy job, but to become a good guide is not easy, not only to focus on the instrument to be correct but also to maintain a positive mood at all times, know a certain amount of communication skills and simple medical knowledge, and more importantly, a high degree of empathy, think of the patient's thoughts, anxious patient's urgency, understanding of the patient's needs, and the patient's understanding of the patient's needs. More importantly, we should have a high degree of compassion, think what the patient thinks, be anxious about the patient's urgency, understand the patient, and devote ourselves wholeheartedly to our work. Through the daily morning meeting time for all the guidance staff training, good praise, wrong criticism, for the work of the shortcomings of continuous improvement, and strive to guide the work of excellence, so that the real patients to solve the practical difficulties, but also to the hospital's social and economic benefits to play a positive role in promoting.
Hospital receptionist's work summary 3
First, the clerk's better quality cultivation, is an important condition of the foundation of the daily file management
The clerk as a leader's assistant, one is the record and transcription; the second is to receive an important visit. Records, the leadership of the oral records, guest visit records, meeting records, etc.; transcription, all kinds of manuscripts for reputation, modification or typesetting and printing, so that the leadership has more time to do other work.
In order to achieve the above purposes, I must have a certain quality and sense of responsibility. In addition to the qualities of the general staff, should also have their own knowledge cultivation, skills cultivation, character and style cultivation.
Second, the initiative in the work
To have the professional ethics of the post, to do the best! For example: to do meeting records: before the meeting, to fully understand the members of the meeting and the meeting place, and strive to understand and grasp the overall situation with the leadership. Be able to prioritize things. More thinking, diligent brain, closely follow the leadership of the idea, and strive to achieve a tacit understanding of the work with the leadership, and to improve the work, the implementation.
Third, the responsibility of the work
Clerical ethics is essential. Clerk's work contact is wider, do a good job of the Association's daily clerical work, a variety of manuscripts, printing, sending, documents and materials to receive; all kinds of documents received and sent, registration, reading and signing, clearing, organizing, filing, confidentiality; the daily management of the office, the work of the reception of visitors, sending and receiving faxes, attendance registration, answering the phone; according to the instructions of the leadership, the Association's preparations for the meeting, the preparation, the issuance of notice of the meeting, organize the meeting records and written materials. Good meeting records and written materials. Collect and write relevant information, provide timely information to the leadership reference and construction advice, and draw the attention of the leadership should be handled as soon as possible. Leadership orally authorized affairs to do not ask twice, more brains, meticulous, comprehensive and thorough completion of the work assigned by the leadership. In the future, I will work proactively and diligently study professional knowledge, improve their professional qualities and reading and analytical skills, grasp the focus of the work, quickly analyze and screen, to achieve "remember simple, remember fine, remember heavy.
The work should be more detailed, with the level of clerk specialization to do a good job of the Association's clerical work. Leaders to visit to be polite, generous, leadership oral tasks and answer the phone to have a record, in order to be interrupted by other things suddenly forget the content of the work task.
In short, I found myself some shortcomings in this short internship period, and maybe there are more aspects worth thinking and learning. Please you and your association leaders to educate and guide my work. I love the position of clerk very much, I hope that through the transformation of their own work attitude and work style, remember the predecessor's . Care and devoted teaching, learning with an open mind, work diligently, become a qualified clerk, for the development of the Association to make their own modest contribution.
Summary of the work of the hospital front desk 4
Time is always fleeting, more than two months of work in the front desk of the Golden Jade P&P, I have a lot of gains and feelings, since the tenure of the job, I strive to adapt to the work environment and the front desk of the Golden Jade P&P this brand new work position, seriously perform their job duties, to complete the various work tasks.
First, the daily work content:
1, transfer calls, accurate transfer of visitors to the phone, euphemistic treatment of harassing phone calls, improve work efficiency;
2, the reception of visitors and guidelines, with the personnel department to do a good job of registration of information on the applicant;
3, the address book update, in view of the Jinyupuhui Salon staff mobilization, as well as more new personnel, the address book can not be changed in a timely manner, affecting the communication between the departments as well as between customers and Jade Puhui salon. Therefore, we should do a good job of follow-up work, update the address book in a timely manner, but also in the future work often communicate with the departments to facilitate timely access to the correct information;
4, attendance records, for the new employees registered fingerprints, attendance supplemental records;
5, the record of the daily duty, and do a good job of the front desk as well as the cleanliness of the VIP room;
6, every day at 9:30 - 10:00 open the door to the salon: 9:30-10:00 every day to open the led screen, and check its use, if there is a failure, immediately contact the relevant personnel maintenance;
7, do a good job of general manager, the chairman of the office cleaning;
8, get the daily newspaper and mail, and will be forwarded to the relevant personnel in a timely manner letters;
9, the distribution of Jinyu Puhui beauty salon documents, timely distribution of documents to various departments, the company's policies and measures to quickly convey down;
10, the meeting work, before the meeting to inform the staff to arrive on time and prepare tea; meeting to add tea in a timely manner; meeting the end of the meeting do a good job of cleaning the conference room;
11, register the temperature every day, open the air conditioning according to the rules and make good Records;
12, when off duty, check the front desk lights, VIP room and warehouse door locks, to determine the air conditioning, computer power off.
Second, there are problems:
Doing things carefully enough, consider the problem is not comprehensive, and sometimes lost. At present, the Golden Jade Puhui beauty salon personnel flow is large, in and out of the personnel more and more often, there are some omissions.
Third, on their own suggestions:
1, as a general office staff, in addition to down-to-earth, serious about doing things, but also should pay attention to communication with various departments. Understanding of the development of the Golden Jade Pride salon and the work of the departments, with this knowledge reserve can timely and accurately answer visitors' questions, accurately transfer the caller's phone.
2, according to the provisions of the premise of doing things should also pay attention to the ways and means, firm attitude, speak politely, and strive to improve the quality of their services.
3, things should be well thought out, careful. Sometimes because of some small problems into a big mistake, so everything should first think of the consequences;
4, the progress of work and work in the process of the problems encountered due to the inability to deal with the superior should be feedback.
5, to strengthen the knowledge of etiquette. Light work in the study is far from enough, in the spare time must also learn the relevant professional knowledge, to understand in the treatment of people must comply with the etiquette of common sense.
These are exactly what I lack in my work. Through reflection, I think, no matter which position, no matter which job, are part of the overall organizational structure of the Jade Prestige salon, are for the overall goal of the salon and efforts.
The work of the front desk should be "the image of the salon, the starting point of the service". Because for customers, the front desk is their contact with the first step of the salon, the first impression of the salon, and the first impression is very important, so the front desk to a certain extent represents the image of the salon. At the same time, the salon's service to customers, starting from the front desk to welcome customers, a good start is half of the success. With the realization of its importance, it prompts me to further think about how to do my job well. So I will definitely work harder in the coming days!
The hospital receptionist's work summary 5
The years slipped away so quietly, I can not count this is the first few years in the hospital, in the past 20xx years, I in line with the work of a serious and responsible attitude, the more successful completion of the year's work, the following is a brief summary of my work:
A reception service
All the work is done in the hospital, the hospital is a good place to work, the hospital is a good place to work. strong>
1, enthusiastic reception of patients and outsiders, take the initiative to arrange and contact patients and outsiders to visit, try to shorten their waiting time.
2, please fill out the medical record of the first patient, check the contents of the filling, in order to ensure the accuracy of the patient's information, the patient's address and telephone changes should be made in a timely manner to amend.
3, the patient waiting time of more than 20 minutes, should take the initiative to explain to the patient, can not be in the reception desk to receive the work of unrelated personnel, talk about and deal with things unrelated to work.
4, management of audio, television and computer, to keep the waiting room clean and tidy quiet.
Second, the work of the service
1, answer the phone, do a good job of communication between patients and doctors.
2, accurate transfer of medical records into the computerized patient files, accurate relevant information.
3, do a good job six months to a year on the day of the patient return visit and do a detailed registration, found that the problem of good communication between doctors and patients.
4, do a good job of mechanic model of the receipt and issue of work, and do a detailed registration.
5, do a good job of charging, timely cash, clear accounts.
Third, the need to improve the place
1, the art of verbal communication still need to learn more, the nature can not be too impatient, to calm down a little.
2, the uploading and downloading of information should be rapid, do not delay.
3, more actively do a good job in the patient's return visit.
In the past year, I worked conscientiously and diligently, did not take a day off for personal reasons, and devoted myself to the work of the hospital's front desk. In the new year, I must live up to the hope of the leadership, the work of the front desk to do a more detailed, more specific, better service for the department, for the patient service.
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