Individual work summary 800 words of reference 1
Since the first half of 20__, in the party branch and the leadership of the direct leadership, I continue to strengthen learning, conscientiously do my job, and better to complete the leadership of the various tasks entrusted to the first half of the individual work is summarized in the report is as follows:
First, strengthen learning, and strive to improve their own quality
In the mind always adhere to high standards and strict requirements for themselves. As a new member of the party, I am well aware of their own shortcomings, so in the hard work at the same time, seriously strengthen the basic knowledge of the party, the party's line, policy, policy learning, and actively participate in the activities of the party organization, and strive to improve their own political awareness and ideological realm. At the same time in the work focus on professional knowledge of the supplement, participated in the municipal platform organization of the facilities management business training, understand the relevant business processes and norms, enrich themselves to adapt to the work requirements.
Second, seriously complete the work assigned by the leadership
1, actively do a good job in personnel management related work
1) Actively strive for the maximum benefit for employees. In the handling of the appointment of dry wages to cash, from the point of view of the employees, within the scope of the policy allows, more communication with the relevant departments, do more work, try to fight for the maximum benefit for the employees.
2) in the setting of professional and technical positions, in order to give full play to the role of my professional and technical personnel for the purpose, according to the spirit of the city, the district documents and specific requirements, completed the setup of professional and technical positions, set up a reasonable job series and number of positions, the development of job setup program, appointment methods and the series of . Job responsibilities, so that the job set up for the job, job correspondence, so that professional and technical personnel both feel the pressure of work and see the space for promotion.
2, conscientiously do a good job of digital city management information case processing
with other members of the section seriously do a good job of receiving, transferring and closing cases. At the same time, for cases that need to be coordinated, according to the requirements of the leadership to actively communicate with the command center, supervision center, and strive to make the case properly handled. For technical failures in the process of network use, timely contact with the information center to ensure smooth information transmission. Also do a good job in a timely manner in the collection of statistical data on the rate of closure of cases.
3, the completion of the relevant text work
1) the first half of the completion of 10 pieces of information, one of which was published in the "Nanjing Daily".
2) complete the first half of the administration and branch summary.
3) complete the writing of the Gulou yearbook text materials.
4) complete the writing of other written materials.
4, seriously deal with the National People's Congress, the CPPCC representative proposals
with the section head to deal with this year's National People's Congress, the CPPCC representative proposals. For the situation reflected in the proposal, specifically to the field to see, with the conservation company *** with the solution to the consultation, to be able to solve the problem of timely arrangements to deal with the problem of non-jurisdictional issues, but also patiently do a good job of explaining the work
After the adjustment of the section staff, alone to complete the remaining several proposals to respond to the matter, give up lunch breaks to meet with the representatives; on one occasion does not make it work on behalf of the representatives, many times! Telephone communication, and again door-to-door explanation, to sincerely impress the representatives, and ultimately seek their understanding. The first half of the **** deal with the National People's Congress, the Chinese People's Political Consultative Conference on behalf of the proposal 15, are satisfied or basically satisfied.
5, seriously do a good job in 20__ annual archives volume work
According to the requirements of the higher business sector, the 20__ annual archives volume binding, *** binding long-term case file 53, short-term case file 14, science and technology files, 2 volumes, 12 volumes of equipment files. At the same time, the development of the relevant file management system and file classification scheme, custody period table, etc., the preparation of case file directory and related information, easy to query.
Personal work summary of 800 words article 2
As the end of the year, today there is rare time, I decided to be quiet, write a work summary, review their own history of success or failure in this 1 year.
First of all, in the summary of work I want to talk about hobbies, people who have seen the movie "___ Crazy Race" should know this line "do a line love a line", in fact, this is not false, at first to do the tour guide is also my personal hobbies, I like to travel this person, but also like to go to communicate with others, so I feel that the tour guide is my favorite. Therefore, I feel that the tour guide is my favorite occupation, only if you like you can do it well, so in the three years of tour guide work, no matter what hardships and tribulations, I have not wavered from their dream of being a tour guide, naturally, I also feel that these tribulations can make me really feel the joy of being a tour guide.
Secondly, in the summary of the work I would like to talk about is learning, has always been my analogy of the tour guide, I think the tour guide is a historical knowledge of the encyclopedia, our duty is to provide tourists with detailed knowledge of history, so we have to make sure that we have to always go to the study of new knowledge, study the party's political policy, economic policy, study the party in the new historical period, to arm their minds with the main theories, and to learn to be a good guide, to learn to be a good guide. The main theory, used to arm their minds, in the ideological follow the situation, and strive to become a tour guide with excellent moral qualities, noble professional sentiment, law-abiding, conscientious and responsible. Actively participate in the provincial and municipal tourism bureau training courses organized by the tour guide knowledge, tour guide business; spare time to carefully study "__ Chinese language and literature knowledge", historical, geographic and cultural knowledge, "__ psychology", "__ public **** relations", "__ policies and regulations", carefully read the relevant economic knowledge, social knowledge, tourism knowledge, adhere to the study of the diligent eye, a large number of reading about the scenic spots, Attractions of the information and books about the scenery and people's feelings; diligent hands, read and see the relevant information, a masterpiece, classic sentences are categorized and organized in order to enrich their own knowledge, increase their insights.
Lastly, I would like to share a little bit of my experience with the group in this work summary. I'd like to share with you a little bit of my experience in leading tours. Communication to understand to do, the character of the traveler is roughly divided into two categories: extroverted, introverted. Extroverted lively, sociable, like to speak, more ideas, enthusiastic, the other side and impatient, active, winning, loose, this kind of people good communication, but not stable. Introverted stable, calm, opinionated, emotionally stable, the other side of few words, lonely, melancholy, these people are not easy to communicate, but very heavy feelings, but recognized you will not easily change. As a tour guide to understand the tourists through observation, communication, correctly distinguish between the personality type of the guests, the use of flexible methods, different from person to person, appropriate communication at the right time, at any time to observe the tourists' emotional changes, timely adjustment of strategies and methods, and always maintain a harmonious and joyful team atmosphere. In tourism activities, tour guides and tourists are not only service and be served relationship, but also partners, only the full cooperation of tourists, tourism activities can be carried out smoothly and achieve good results. For this reason, a good way is to guide and tourists sincere friendship. Make friends from respect for each other to start, the active service, sincere service, enthusiastic service, considerate service throughout, starting from small things, and the subtleties show sincerity. And tourists make friends, to have a normal mind and tolerance of the mind, and tourists to establish an equal relationship, can not be thicker than thin; tour guides and tourists to get along with the tourists do not compete, to meet the momentary vanity, as a mouth on the winner, to maintain a cordial atmosphere, the establishment of a "gentleman" type of friendship.
Individual work summary 800 words article 3
Looking back to 20xx year, in the leadership and the support of colleagues, as a chef, I always adhere to the example of high standards, strict requirements, unity. To provide customers with exquisite dishes and quality service; to realize the economic and social benefits of the hotel, diligent and conscientious. Now the specific work of the year is summarized as follows:
First, business: I am under the guidance of the leaders of the brainstorming, the development of a more reasonable business plan. Such as: according to the customer's consumer psychology, we launched some green food and wild food; according to the seasonal supply of raw materials features, we launched some dishes with farmhouse characteristics, but also provide guests with seasonal characteristics of the flower tea and so on.
Second, management: people-oriented, I combined with the actual situation of the staff, the staff regularly targeted culinary training, and often motivate them to do a good job. After efforts, the overall quality of the staff to improve, such as focusing on instrumentation, comply with kitchen rules and regulations to continuously improve their culinary skills, and even some employees have begun to try to make their own new dishes. Now, we have formed a harmonious, high-quality, efficient and innovative team.
Third, quality: the quality of dishes is the core competitiveness of the hotel catering to survive and develop. As a foreman, I set an example by assisting the head chef to strictly control the quality of the dishes produced. We have made a material standard for each dish and the production of a standard program list, cooking in strict accordance with the standard implementation, to ensure that each dish color, aroma, taste stability; we also carefully listen to the dining hall surface staff and guest feedback, summarize the dish production problems of each meal, and in the daily meeting in a timely manner to the staff to analyze the shortcomings of the kitchen; we also often add new dishes to ensure that repeat customers each time you can taste new!
Four.
Fourth, health: strict implementation of the "Food Hygiene and Safety Law", and seriously grasp the food hygiene and safety work, grasp the various aspects of food processing. As a rule, each employee must be responsible for their own health area, at the same time, by me to carry out occasional inspections. We use all the power available to ensure food hygiene and safety, to prevent customers from food poisoning, resulting in unnecessary consequences.
Fifth, the cost: in the case of ensuring the quality of dishes, reduce costs and benefit customers, is always an important goal in our pursuit. As a chef, I also summarized some new ways to reduce costs. Such as: master the inventory situation, the implementation of the principle of first-in-first-out, the inventory of raw materials for a longer period of time as soon as possible to sell out; the development of no-cost dishes, the main course of the remaining raw materials into a tray-style dishes to reduce costs; also let each employee know the unit price of the raw materials used by themselves, the daily estimate of the value of the raw materials used, so that the cost of controlling the implementation of the staff to each employee, so that all the kitchen staff care about the cost to maximize the benefits. to maximize the benefits.
In summary, in this year, through the team's *** with efforts, we have achieved significant results in the kitchen management; in the dish innovation, dish quality, cost control, staff quality improvement and other aspects of the results are quite high. Of course, we also have deficiencies, from this event, I also feel y the challenging and innovative work I shoulder. In the future, I will certainly lead my team to constantly accept the challenge, the courage to innovate, cooking more exquisite dishes.
On the occasion of the resignation of the old and welcome the new, we will continue to strengthen business management, quality and hygiene monitoring and cost control on the basis of 20xx, and at the same time, we have to improve our own work ideas, examine new dishes, accelerate the innovation of dishes, so as to seek to create better economic and social benefits in xx year.
However, I believe that under the guidance and help of all leaders and colleagues, our team will be able to seize the opportunity to meet the challenges towards a harvest 20xx!
Individual work summary of the 800-word article 4
Over the past year, the outpatient nursing in the hospital party and government leadership team, the Ministry of Nursing's correct leadership and department director's business guidance, in accordance with the nursing department and the nursing work plan to carry out nursing work in earnest, now the x year nursing work is summarized as follows
First, the workload to complete
A year **** completed more than 26,000 trips to triage guide, to assist the outpatient surgeon to carry out minor surgery 78 times and surgical dressing change 102 trips, blood gas analysis trips, checkups The first is the first time that a person has been to the clinic for a long time.
Second, to strengthen the quality of care monitoring, so that the quality of outpatient care has been continuously improved.
1, the implementation of job responsibility: the beginning of the year for the specific circumstances of the clinic, re-established the outpatient nursing staff job duties and the standard of work of each class, so that nursing staff in strict accordance with the norms of the work, the strict implementation of the first ask the first welcome system of responsibility. At the same time, the positive response to the city's health work, the strict implementation of the pre-inspection and sub-inspection workflow. Strictly prevent errors and accidents.
2, seriously organize the nursing staff to learn the hospital's new "nursing quality inspection and scoring standards", so that each nurse to understand, master the scoring standards, enhance the nurses to take the initiative to participate in the quality management consciousness, monthly nursing quality control evaluation, for outpatient clinic departments are widely distributed, the quality of nursing care is difficult to monitor the characteristics of the monthly unscheduled department self-checking 4 to 8, found that the problem pointed out in a timely manner, and deadline for correction, so that the quality of care has been sustained. The quality of nursing care in the department has been continuously improved.
3, to strengthen the management of first aid items: weekly specialists to carry out a comprehensive inspection, the head nurse weekly inspection, at any time, to ensure that the first aid items are always in an emergency state, the first aid items intact rate of 100%.
4, strengthen the supervision of disinfection and isolation work: according to the hospital infection management standards, through the organization of learning disinfection and isolation standard requirements, so that nurses master the principle of disinfection and isolation, the department of hospital sensory nurses can conscientiously perform their duties, and actively check and urge medical staff to strictly abide by the aseptic technology operating procedures, so that the hospital sensory control indicators to meet the quality standard requirements.
Third, to strengthen the management of link quality, to ensure the safety of nursing
1, monthly nursing safety hidden danger investigation, strengthen the nursing operation link control, found that the hidden danger of safety, point out in a timely manner, analyze the reasons, and implement corrective measures. Encourage nurses to take the initiative to report adverse events in nursing, and organize a monthly safety education and learning for nurses, the content of which is based on the management of patient safety and nursing emergency preparedness, to enhance the nurses' awareness of nursing safety
2, to strengthen the outpatient clinic patient observation, found that changes in the condition of the patient, report to the doctor in a timely manner, and to assist the doctor to give an accurate and timely treatment to reduce the occurrence of medical care disputes.
3, strengthen the reasonable scheduling of holidays, double holidays, the implementation of flexible scheduling to meet the needs of patients. Nurse manager, quality control officer from time to time to the department for inspection and guidance to ensure nursing safety.
Fourth, strengthen the nursing training and on-the-job education, improve the overall quality of nursing staff
1, monthly nursing staff in the section of the nursing level of nursing business learning each one, to further improve the theoretical level of nursing staff.
2, seriously organize different levels of nursing staff to participate in the department and the hospital three basic training, assessment, strengthen the standardization of nursing staff training, assessment efforts; section of the theoretical examination, operational skills training and assessment of six times, the assessment pass rate of 100%
3, to strengthen the training of first aid skills, and continuously improve the first aid skills of the nursing staff of the department's technical level of technical and emergency response capabilities. In the first half of the year to strengthen the nursing staff to learn nursing emergency plan, cardiopulmonary resuscitation, oxygen inhalation, simple respirator and other skills training, assessment and qualification rate of 100%.
4, encourage nurses to participate in on-the-job continuing education learning, the first half of a nurse to obtain Shandong University undergraduate network education learning opportunities.
V. Problems:
1, individual nursing staff do not pay enough attention to the work of disinfection and isolation, the existence of the garbage canister cover is not covered, the expiration date of the sterile goods, the life of the garbage mixed with medical waste, the refrigerator storage of food and so on.
2, nursing papers published less, no nursing research.
Individual work summary 800 words article 5
The tour guide work has brought me a lot of happiness in my life, but also let me know that the tour guide is not a simple job, and other professions there is a significant difference, that is, you must be in close contact with the guests, which naturally makes our sense of the service more than the average person profound. In a sense, it can be said that the infinite charm of the tour guide profession is derived from our perception and love of service.
Through a few months of work practice, I y appreciate, obtained a tour guide license, does not mean that you will always be a qualified tour guide, but to continue to learn, enrich, improve. In the eyes of tourists, tour guides should be omniscient know-it-alls. Tour guide service is a knowledge-intensive service work of high intelligence, rich knowledge, broad insight is a good guide service work premise. As a tour guide should keep abreast of the times and always maintain a positive desire for knowledge in order to adapt to the needs of social progress and development. More importantly. We ourselves must not dare to take themselves as a know-it-all, to maintain a modest and cautious attitude, we must remember that the sea of learning has no end, learning is never-ending, there are people outside of people, outside of the sky, three people, there must be my teacher.
Always keep in mind the duties of the tour guide, seriously study the "Interim Provisions for the Management of Tourist Guide Personnel", "Chinese People's *** and the national standard tour guide service quality", and work hard to implement a good tourism program, make good contact, coordination, explanation and other service work. Adhere to the guests first, service first, for all services, reasonable and possible four service principles of meticulous, enthusiastic, thoughtful guide service work. That is, all the work to the tourists as the starting point, to serve as a starting point, always consider the interests and requirements of tourists, and never refuse the reasonable and legitimate requests of tourists. Service process should adhere to the principle of service for all, can not be divided into affinity, favoritism, but should be warm, thoughtful, friendly, respect for each tourist, impartial, equal treatment; to adhere to the principle of reasonable and possible, in the process of tourism services, we must always pay attention to changes in the mood of tourists, patiently listen to the views of tourists, requirements, calmly analyze, carefully screened, and can be reasonable and realize, on the efforts to do, if it is not done or not done well, or to make efforts to do. To do, if not done or have missed the opportunity to find ways to make up in a timely manner, in order to maximize the satisfaction of tourists.
The tour guide explains the service is the whole process of tourism service activities in the process of an extremely important aspect of the tour guide to explain the process, I think the accurate, clear, vivid three complement each other, one is indispensable.
First of all, accuracy is the first and foremost, vital, in the process of explaining bear in mind that a pseudo-extinction of a thousand really lessons, avoid making things up, Zhang Guanwei, open-mouthed, so that tourists will have to be hoodwinked, fooled, will cause tourists to resentment, reproach. Tourists in tourism activities in the quest for knowledge is one of the important content, and our tour guides play the dissemination of knowledge and information, transfer of aesthetic concepts, sowing Chinese civilization of the heavy responsibility, so the tour guide language must be scientific, standardized, the transfer of information must be correct, so that it is more able to attract the attention of tourists to meet the tourists' desire for knowledge.
Secondly, clarity is the key, in the guided tour, clear, concise and fluent language expression, is another embodiment of the scientific nature of the tour guide's language. Clear articulation, concise and concise, appropriate wording, appropriate combination, hierarchical, logical, avoiding the use of out-of-the-way vocabulary and indiscriminate vocabulary, which is the basic requirements of the tour guide to explain.
In addition, vivid is the harmonizer, is to create a harmonious atmosphere of the tourism team an important means. If the explanation process, the language is bland, monotonous, dull, like a monk reading the scriptures, will be the tourists feel tasteless, in the heart of the mood of impatience or disgust; and vivid image, humor, funny explanation can create a beautiful mood, can adjust the optimism of the traveler's state of mind, joyful emotions, strong touring, creating a harmonious, joyful, positive, high team atmosphere, giving people a kind of enjoyment. It is a kind of beautiful enjoyment to the people.
Personal summary of 800 words
, in the department of leadership and colleagues to help educate, ideological and theoretical maturity, business mind more sober. As a veteran, the first time to the company, was very worried about how to know how to deal with people ***, how to do a good job, but the company's relaxed and cordial working atmosphere, unity and upward corporate culture, so that I quickly completed the transition from veterans to the company's staff. Especially through a series of pre-company learning and exercise, so that I further enhance the business, more clear as a company staff in the actual work to be pragmatic and enterprising. Now the probationary period of the work situation is summarized as follows:
First, the company's impression and feelings through the company's training and their own experience in the work of the company, the feeling that our Weizhi Jie'an security consulting services limited is a China's only qua province, across the region specializing in large-scale activities for the provision of security services to the professional companies. Especially at the beginning of the year, we have obtained the qualification of security service license from Beijing Municipal Public Security Bureau, which makes our company's business more extensive and our service more comprehensive. Our company's tenet is high quality, credibility, security and first-class, which I have realized through several months' work. My company's service customers are high-end customers, such as Rolex, Spurgeon, the National Museum and so on, through the contact with these customers not only improve their own level of work, but also improve their own cultivation.
Second, the work performance in the company's work, has participated in the drafting and security planning and security program development work, the work of their own dedication, play their own photography, drawing strengths, the successful completion of the tasks assigned at all levels.
Recently, under the leadership of the manager, he participated in the site of the security guard tasks, and is responsible for the duty documents, duty equipment request, management and issuance, the successful completion of the duty equipment protection, to ensure the successful completion of the task.
He is hard-working and the company needs to do what they do what they do. Years ago, Rolex stationed due to internal renovation, lack of manpower, he took the initiative to apply to the duty point of work, through the work in the station, so that their work has been practiced, for the next step of the security management department of the work of the internal work has laid the foundation.
In terms of housekeeping, he gave full play to the experience of having studied file management, and set up files for each business department for timely access. Detailed records of the company, the department's meetings, after the meeting seriously organize the minutes and archives to be checked.
Third, the work of the problem although the work of the dedicated, but there are many problems in the work. In the process of developing security programs, the statistics of security forces are not careful enough, resulting in errors. The coordination of work is not yet very strong, especially after the leadership to arrange the work, do not know how to start, how to do, which in turn affects the progress of the whole work. Not familiar enough with their own business, especially in the drafting of security planning and development of security programs, but also need to strengthen learning.
Fourth, improve the plan to strengthen the next step in the work of learning, learning the advantages of the old staff, learning the company's pragmatic work style. In the work to do serious and careful, the work they do to double-check to prevent problems. The internal management of the security guards should further do a good job of filing, especially the security picketing situation in a timely manner to summarize the report. Various types of meeting minutes to organize to be more detailed.
Through these months of work, I y appreciate that there is a harmonious, **** into the team is very important, there is a positive, atmospheric company and leadership is the power of the staff to move forward. The company has given me such a stage to play, I have to cherish this opportunity to do my best for the development of the company. Here I put forward the application for regularization, I hope I can become a full-fledged employee of the company, I implore the leadership to be approved.
Individual work summary 800 words article 7
I since May 20xx began to engage in the bureau office secretarial work. For such a position that can exercise and enhance their own, I cherish, always do my best to adapt. In the leadership and colleagues care to help, through their own continuous efforts and learning, I have been fully integrated into the secretary of this post, personal work skills have been significantly improved. Although there are still some shortcomings, but overall pay a lot, but also gained a lot, I feel that I have grown up, but also gradually mature. Now on the nearly three years of work is summarized as follows:
First, a down-to-earth work attitude, to adapt to the characteristics of the office work
The office is an important pivotal department of the Bureau, the need for internal and external coordination of many of the work, communication, to do the top and bottom of the situation, which determines the characteristics of the Office of the work of the complexity of the work. Every day, in addition to their own work, there are often unplanned things need to be dealt with temporarily, and usually more urgent, taking up a lot of working time. Therefore, I often give up the rest time, use the evening and double holidays to work overtime, and use my spare time to complete some work tasks and enrich their business level. Office manpower is small, the workload is heavy, especially the conference work is more. In the past three years, when encountering various activities and meetings, I have actively cooperated with the service work to ensure the normal development of work. Subordinate units encountered text-related problems to consult or ask for help, I will be the first time to answer and solve. With a sincere heart to serve everyone.
Second, conscientious and responsible, do their jobs
1, paperwork strict requirements. The official documents are circulated and filed in a timely manner. The flow of documents, reading and handling in strict accordance with the rules and regulations and standardized process requirements, to ensure that all types of documents to be done, the timeliness of circulation, and in a timely manner will be the spirit of the higher documents to the grass-roots organizations to ensure smooth flow of government orders. After the completion of the document reading and handling, responsible for the filing, storage and access to the document.
2, issued official documents without error. Seriously do a good job of drafting paper and electronic documents, sending and all kinds of activities and meeting notification writing. I issued a large amount of documents, sometimes more than one day to issue documents, I am careful to go one by one to check the original draft to ensure that the quality of the documents issued.
3, internal and external publicity to speak effect
Publicity work is an important means to establish a social image of the company inside and outside the system and window. This year, in terms of internal publicity, I mainly write branch newsletter, do a good job of "newspaper" co-organizer of the group, as well as to assist in the compilation and dissemination of the board, external publicity to complete the branch name change ads, the Division celebrated congratulatory ads, New Year's Day congratulations on New Year's Day ads, and at the same time every month to achieve the basic information published in the newspaper.
4, secretarial work.
Secretary position is a post of responsibility. Various departments of many instructions, work reports are handed over to the general manager's office by my hand, and some also need to be confidential, which requires me to work carefully, patience. Over the past year, for each department, each organization reported to the general manager's office of all kinds of documents are submitted in a timely manner, the general manager's office of the various types of work are done in a timely manner, to achieve the general manager's office is responsible for the relevant departments responsible. Because of the special nature of this position, in order to better serve the leadership, to ensure that the day-to-day work of the development of the daily work, every day I basically more than 6 o'clock before leaving work. Sometimes encountered temporary tasks, the need to work overtime, I have no complaints, seriously complete the work.
5, active participation in corporate culture activities
Over the past year, whether in the ideological understanding or working ability have made greater progress, but the gaps and shortcomings still exist: for example, the work of the overall thinking is not clear, but also in the pile of things to deal with a pile of simple to cope with the completion of the state of their work is not enough to drill, the brain does not move more than the thought in front of the first to do in the first; the work of enthusiasm and initiative is not enough, some of the work is not enough, but the work of the first to do in the first; the work of the first to do in the first to do in the first. Enthusiasm and initiative is not enough, some things after the leadership account, did not proactively put too much energy, do some inertia, until the leadership urged to start hands, resulting in passive work.
Personal work summary of 800 words 8
The past 20xx year is full of busy and happy year. In this New Year's arrival, looking back at the road, in the almost five months to our x hotel, as a new employee, in our front office department department leaders and colleagues care to help, I know nothing about the hotel reception work to now be able to work independently. From not dare to speak to be able to communicate with customers freely! Here I sincerely thank the department leaders and colleagues to help me, thank you! Now I do a summary of the work of the previous five months.
Front desk is to show the image of the hotel, the starting point of the service. For guests, the front desk is the first step of their contact with our hotel, the first impression of the hotel, is the face of the hotel, is very important. So the front desk represents the image of the hotel to a certain extent. At the same time, the hotel's service to the guests, starting from the front desk to welcome the guests, a good start is half of the success. With the realization of its importance, so we must do our job seriously. Therefore, I have been in the past five months I have been in strict accordance with the hotel's regulations. Summarized can be used in the following five aspects:
First, like all other service industries, courtesy, etiquette: how to maintain a smile, how to greet the guests, how to provide services to guests, in the service of the guest to be used in the language and so on.
Second, pay attention to the image, the front desk is the first impression of the hotel, is the face of the hotel. Therefore, our front desk staff must require light makeup, with uniforms on duty, with a good mental outlook on the guest, so as to maintain the image of the hotel, so that guests can understand and see the spirit of our Yibang. This will leave a deep and favorable impression! Moreover, it is also conducive to the improvement of our own image and cultivation. Thus, affecting our future life.
Third, the front desk business knowledge training. Mainly the daily workflow, the daily work of the front desk is very tedious, guests check in, check out of the handling, telephone transfer, inquiries, provide information, luggage storage, pick-up and drop-off information inquiries and verification. Order checking and verification, room scheduling, handover work during the shift changeover, etc.. Therefore, we should always maintain a serious, meticulous work style and sense of responsibility! So as not to bring a lot of inconvenience to the guests and their colleagues!
Fourth, the front desk English, some of the front desk English ability to have each of our receptionist's basic requirements, so that we can be good for the guests from foreign services. For the reception of English, I thought for a person like me who majored in English is not a problem, but later in the reception of foreign guests, a lot of problems came out for me has been more than a year without contact with the English language which realized that I'm a number of words have been rusty, but also a lot of facilities and equipment of the hotel's name are not previously contacted. Fortunately, our hotel has organized the English training for the receptionist, so that I can review and consolidate the words I have learned before. I also learned a lot of words that I had not come across before, such as the names of many facilities and equipment. Through this training, I realized that no matter what time it is, don't forget to learn and keep charging myself! The only way to make better progress is to keep learning, so that all aspects of their ability to continue to strengthen!
Fifth, to the overall situation, regardless of personal gain or loss. Whether it is working time or vacation time, if the hotel has a temporary task assignment, I will obey the arrangement, actively go with, do not find reasons to shirk. As a member of Yibang, I will dedicate myself to the hotel. Usually actively participate in the activities organized by the hotel to strengthen the relationship between colleagues and communication between departments. And understand more about the basic situation of our hotel and business content. In order to work better in the future to lay the foundation.
In the past five months I have a lot of aspects of the shortcomings, such as the leadership and colleagues of the exchange of some of the shortcomings, but also some of the shortcomings of the work, my colleagues and I put forward the proposal is that the guests are more when I will be nervous, in the new year, in the future, I will work to overcome this mentality. I am also very grateful to my colleagues who gave me advice! Because of you I recognize my own shortcomings, only to have the opportunity to correct. It is also a great help to me! Although the work of the front desk is sometimes more trivial, but the size of the matter is to be serious in order to do a good job. So I will do everything with all my heart. Thank you for the departmental leadership of the teaching and the company to give me the opportunity, in the future I will strengthen the learning, hard work!