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Far from responsibility
The insurance industry itself is a social security industry, especially in the face of great disasters, the insurance protection function can better demonstrate the functions and responsibilities of insurance companies.
Similarly, Sunshine Insurance responded quickly to the "March 2" mountain fire accident in Dali, Yunnan, and quickly put into disaster relief, survey, claim settlement and aftermath, and donated 3, yuan for disaster relief. In the "June 9" traffic accident in Henan, Luoyang Central Branch of Property & Casualty Insurance paid 1 million yuan in advance to improve the efficiency of claim settlement.
"The value of an enterprise includes not only the figures in the financial statements, but also the figures written in the social environment." Sunshine insurance executives said. At the beginning of the company's establishment, the management team reached the understanding that the existence value of an enterprise depends on its contribution to society.
Over the past six years, Sunshine Insurance has provided 33 trillion yuan of risk protection for more than 4 million customers, paid more than 16 billion yuan of compensation, created 12, jobs, and paid nearly 6 billion yuan in taxes for the country in six years. The number of employees ranks 68th among the top 5 Chinese enterprises and 17th among the top 5 service industries.
Over the past six years, Sunshine Insurance has established the image of a financial enterprise with a high sense of social responsibility. They have the concept of repaying the society, surpassing themselves and achieving a win-win situation with the society. As Sunshine Insurance said in the planning: To be a high-quality company, we must be a noble company and a company that cares about the world.
customer principle of service innovation
At 8: 46 on August 31st, just 2 hours after the release of "flash compensation" service standard, Sunshine Property & Casualty Shanghai Branch received a report of a customer's accident. The surveyor's score immediately got in touch with the driver. After on-site investigation, it was determined that the case met the requirements of the company's "flash compensation" case. This customer became the first online auto insurance customer to enjoy the "flash compensation" service standard of Sunshine Property Insurance.
This is a major breakthrough in the service concept and service concept of Sunshine Online Auto Insurance. It is a truly customer-centered service innovation measure and breaks the existing service rules of the industry. The data shows that during the three-month operation of the "flash compensation" service standard, the settlement rate of "flash compensation" cases reached 1%, and the average settlement period was only .56 days, without any complaint.
From May 19th to August 19th, the 92 days between the two days composed of these four numbers are becoming more and more well-known festivals. During the 92-day customer service festival, Sunshine Insurance made tens of millions of customers feel the changes of life in the era of great service in the insurance industry through products, services and sunshine lifestyle. And sunshine insurance also starts at the most subtle place, looking at the whole service industry and concentrating on creating the concept of "the most service".
After the extraordinarily serious railway traffic accident on "July 23rd" Yong-Wen Line, Sunshine Insurance gathered at the periphery of the accident site for the first time, and collected the information of casualties as much as possible through Weibo and radio stations to find out the customers who were out of danger. On July 26th, two hours after confirming the customers who were out of danger, it handed over the claims to the customers, providing them with an efficient and convenient service experience.