This year’s work will soon come to an end, so the operation and maintenance personnel must seriously sum up experience from their work. The following is a "Sample Year-end Work Summary for Operation and Maintenance Personnel" compiled by me for your reference only. You are welcome to read it. Example of personal year-end work summary for operation and maintenance personnel (1)
By the end of x, 20xx, x company’s operation and maintenance in xx company has expired for another year. During this one-year operation and maintenance work, x's business developed rapidly, the number of equipment continued to increase, and the technical level and business knowledge of the personnel were significantly improved. Our team has also substantially improved in terms of technical level and management experience.
1. Complete the daily operation and maintenance work in the plan meticulously: strict quality control; service first; strict requirements; technology leadership
1. The initial information technology department to undertake the operation and maintenance work Our leaders have high expectations for our operation and maintenance work and have proposed policies to conscientiously improve service levels. We strictly follow this requirement in the service process, and in the spirit of ensuring the development of xx and being responsible to users, we implement the principle of "strict quality, service first" throughout all aspects of daily work. Customer satisfaction during this operation and maintenance period has been significantly improved, and it has been recognized by users many times.
2. For new requirements and new plans put forward by the Information Technology Department at work, we cooperate in a timely manner. Based on the principle of "strict requirements", we conduct scientific analysis and research on the proposed requirements and promptly propose them. A complete and thorough solution, and it is planned to be implemented by users on a trial basis or after testing. This effectively ensures the timely effectiveness of operation and maintenance work.
In order to improve the technical level of service business, according to the unified plan of the Information Technology Department, a series of established training plans will be completed on time. In accordance with the principle of "technology leadership", the business level and the efficiency of troubleshooting have been improved through technical training; the security mechanism for x information outsourcing personnel has been improved through the formulation of effective security mechanisms and training; the operation and maintenance personnel have been empowered through confidentiality system training Able to establish awareness of information security and consciously maintain x; improve customer satisfaction through customer service awareness training.
2. Absorb advanced experience and complete various operation and maintenance tasks with quality and quantity
During the operation and maintenance period, no serious production safety accidents occurred on the host, server, network and desktop. , for some potential threats, rectification work was completed carefully and carefully under the instructions of the information technology department. Use advanced technology and experience to improve labor efficiency and operation and maintenance work quality:
1. Use advanced operation and maintenance tools to improve labor efficiency. Through monitoring software, information can be kept timely and controllable at any time, and once problems occur, they can be quickly located and repaired.
2. Under the guidance of the Information Technology Department, we have adopted a large number of xx technologies in operation and maintenance work. This allows us to save a lot of investment for xx while completing the operation and maintenance work efficiently.
3. Pay attention to the learning and collection of new technologies and new methods during the work process, and timely organize and submit successful solutions that are beneficial to operation and maintenance work to the Information Technology Department. After x years of maintenance work, a large amount of knowledge base information has been stored.
3. Adapt to task needs and promptly solve problems encountered during the operation and maintenance process
1. When unexpected problems are encountered during the operation and maintenance process, promptly contact relevant personnel of the information technology department Communicate and handle emergencies in accordance with the Emergency Plan. Arrange key personnel for duty and preparation during holidays to ensure timely response 24 hours a day.
2. During the operation and maintenance process, actively assist in the implementation of new equipment, and have been recognized by the Information Technology Department; provide full service during the arrival, acceptance, integration plan and installation and debugging processes. Guarantee; for data migration and backup, everyone should follow their own responsibilities, formulate detailed plans, and implement them strictly in accordance with the plans after approval by the Information Technology Department;
3. In cooperating with some major company activities , incident, in order to cope with the shortage of personnel in the Information Technology Department.
On the one hand, we do a good job in operation and maintenance, and on the other hand, we send some or all personnel to assist the information technology department in various tasks to make up for its shortage of manpower;
4. Upgrade of the computer room Actively cooperate during the renovation process, dispatch personnel to supervise the construction process throughout the process, and issue various construction plans and design materials in a timely manner. After the construction is completed, the changes and markings of various diagrams will be improved in a timely manner.
5. Cooperate with the administrative department to do a good job in asset management, send specialized personnel to participate in the study of the asset management system, and make timely suggestions on backup and upgrade plans; actively respond to energy conservation and emission reduction initiatives put forward by the office Respond and proactively take measures to avoid the waste of energy and materials; cooperate with the office many times to conduct asset statistics, inspections, and registration work.
4. Earnestly complete the reporting, summary and knowledge accumulation in operation and maintenance work
1. The "Knowledge Base" has formed a complete system of operations through x consecutive years of organization. The complete set of maintenance knowledge facilitates all types of personnel to find the required operation and maintenance information at any time through permission management, providing a basic guarantee for improving the efficiency of operation and maintenance work.
2. Daily reports: ***Submit x copies of "Operation and Maintenance Daily", x copies of "Operation and Maintenance Weekly Report", x copies of "Weekly Operation and Maintenance Report", One copy of Operation and Maintenance Semi-annual Report, one copy of "Operation and Maintenance Annual Report", x copies of "Desktop Work Record Sheet", and x copies of "Tape Access Record Form".
3. Work reports: x copies of "Change Report", x copies of "Fault Report", x copies of "Data Security Confidentiality Measures Report", x copies of "Holiday Duty Schedule", x copies of "Overtime Schedule". In addition: "Disk Space Usage Report" and other irregular reports;
4. Charts: "Circuit Power Topology Diagram", "Computer Room and Rack Layout Diagram", "Network Topology Diagram", "xx Environment Topology Diagram" Picture", "Telephone distribution frame correspondence diagram", "IP and work station, telephone statistics diagram", "Outsourced Personnel Information System Registration Form", etc.
5. Other reports: "Recommendations on Information Security Management for Outsourced Personnel", "Recommendations on File Server Usage Management", etc.
Through the above work and measures, our company successfully completed the operation and maintenance tasks of x this year, fundamentally meeting the various requirements for equipment operation and maintenance. The successful completion of the task depends on the correct leadership and strong assistance of the Information Technology Department; it relies on the good situation of healthy development of x; it benefits from the long-term trust and tacit understanding formed by both parties.
One year has passed quickly, and I would like to apply to all leaders to renew the operation and maintenance contract for a new year. Moreover, during the new maintenance period, all contract terms from the previous year will be maintained, and the original operation and maintenance price will remain unchanged. During the new operation and maintenance period, we will keep a cool head, continue to carry forward our own advantages, make up for existing shortcomings in various ways, and improve the level and level of services. Under the guidance of the Information Department, we will unite and cooperate with colleagues in various departments to vigorously cooperate , work hand in hand to complete various operation and maintenance tasks with high standards and high quality. I hope that during the new operation and maintenance period, I can better cooperate with the work of the Information Technology Department to complete various requirements and tasks of x. Example of personal year-end work summary for operation and maintenance personnel (2)
At the end of last year, I came to the operation and maintenance department. This is a technical position. As a newbie, I can be said to be quite unfamiliar with my job. I don’t recognize most of the instruments and equipment, unlike those described in books. They were all new to me and required learning to get the job done. I am full of enthusiasm for my work, eager to study books, ask colleagues for advice, and slowly gain knowledge and experience. At the beginning, every time I went out to solve a fault, I was a little worried, afraid that I would not do my job well, so every time, I seriously learned from my seniors to see how they operate the instruments and analyze the fault points. If I didn’t understand, I would Ask why. If there are still things I don’t understand, I’ll go back and check the computer and digest them myself until I understand. It was my desire for knowledge and the panic caused by my lack of professional knowledge that kept pushing me through the ups and downs of this year. What is gratifying is that this year, through learning from others and my own efforts, I have learned a lot, accumulated some experience, and sometimes can complete some work independently.
Let me summarize my work over the past year:
1. Learned to make standard xb network cables and learned to make xm cables. I know the line sequence of the network cable and the purpose of the xm cable.
2. Understand the optical fiber and ODF rack, know the flange plate, and know how to use optical fiber to connect the flange plate.
3. Learned how to use light sources and light power. Know their respective functions and the meaning of the displayed values.
4. I know how to use otdr to drill the entire length of optical fiber, and I am familiar with how to use otdr to test the quality of newly integrated optical fiber, how to check fault points and measure attenuation.
5. Learned to use the welding machine. Understand the structure of the fusion splicer and how to distinguish between single-mode fusion splicer and multi-mode fusion splicer.
6. Learned how to patch fiber between several base stations. With the help of colleagues, x cable TV lines were opened for the radio and television.
7. Have a certain understanding of SDH, and know the commonly used oi2d and oi4d optical port boards and some Ethernet boards. Know how to identify the type of board from the model number.
8. Learned how to go to the base station to change the module and some things to pay attention to.
9. Assist in asset inventory. I have a better understanding of the various equipment of the base station, and I am familiar with the geographical location of many base stations, which lays the foundation for future maintenance.
10. Participate in and assist in completing relevant cutovers.
11. Manage emergency warehouse. Provide guarantee for daily maintenance work and cutover.
These may not matter to others. But for me, this is an achievement and an encouragement to myself. As I gain a deeper understanding of my work, I find more and more that I have a lot of knowledge points that I don’t understand, which is exactly what I say: the more you know, the more you don’t know. For me, who is in the learning stage, constantly accumulating work experience and improving my work ability are the top priorities. Therefore, I will treat every aspect of my work more seriously and carefully in my future work, and strive to do a better and more skilled job. At the same time, I will work harder to learn new knowledge points, consolidate previous knowledge, strive to have my skills up to standard, be able to undertake work independently, and contribute to the development of the company. Example of personal year-end work summary for operation and maintenance personnel (3)
Time flies, and 20xx is coming to an end. This year can be said to be another starting point and turning point in my life. So many things have happened, some of which will affect my life. Every detail of those jobs is still vivid in my mind, including laughter and melancholy, enthusiasm and depression. But in general, this year has been an extraordinary and mediocre year in my life; I have worked hard, lost, succeeded, looked forward to it, and of course I have suffered setbacks; every joy of success, every difficulty faced The hardships sowed seeds in me. I hope that in the coming 20xx, these seeds can grow vigorously and add more green to the company's future and my career.
At this moment, I will make a simple summary of my experience in the company in 20xx:
1. Obtain recognition and affirmation from the company leaders and be entrusted with important tasks
20xx In the middle of the year, during the company's open recruitment, I was fortunate enough to be appointed as the deputy manager of the operation and maintenance department due to the trust of my leadership and the support of my colleagues. Since x months, I have worked hard with my colleagues on the renovation and maintenance of the monitoring center of China Merchants Bank Chengdu Branch, outlets (self-service banking) automatic doors, key security systems, emergency life-saving channel door locks, access control controllers, etc., which has been recognized by customers and the company. ; and worked together with colleagues, adhering to the concept of putting customers first, and completed the xx and sewage fee, monitoring, and ramp system maintenance and installation tasks for customers such as Provincial Environmental Protection, Lianghe Parking Lot, Dekang Hospital, Chengdu Public Security Jinniu Branch, etc. . In the process, I learned about the company culture and integrated into this warm family. I also mastered more public relations and work skills through the company's theory and skills training, which allowed me to qualitatively improve my abilities.
2. One-year work focus and work situation
1. In June 20xx, with the care and support of the company leaders and the collaborative help of department colleagues, I understood and became familiar with the department’s Main work tasks, such as: x travel center large screen and access control system, x park intelligent parking lot system, x hospital, x bureau, x monitoring system, xx county traffic buckle system, provincial environmental protection xx environmental protection reporting hotline system and other different projects.
In 2.x months, I learned the company’s corporate culture and integrated into this warm family; with the care of the company leaders and the support of colleagues, I completed the role positioning and maintenance tasks of each customer group. , the main tasks completed are the upgrade of the secret security system of China Merchants Bank, the maintenance tasks of the Lianghe parking lot system, the monitoring system of Dekang Hospital and Jinniu Public Security Bureau, and the environmental protection system.
3. From x month to now, the smooth handover and daily maintenance tasks of the environmental protection sewage fee system have been completed, the company's quality system review has been successfully passed, and the departmental system, specifications, and service processes have been successfully formulated and implementation.
4. Difficulties and troubles encountered in this process:
① China Merchants Bank has the most problems, which are mainly manifested in problems with China Merchants Bank’s automatic doors, emergency exit fire doors and POS consumption systems. The fault is reflected in the network disconnection, access control card cannot be read, POS consumption cannot recharge and swipe the card, etc. After being handled by the company's engineers on site, it can work normally for a period of time, but it will appear again. The analysis shows that the faulty equipment is: card problem, card reader problem. The most; but the most troublesome large-screen problem of CMB has been successfully solved; other problems are basically related to customer use and irregular operation. Although the company has sent people for training many times, due to frequent changes in CMB personnel, there are still certain problems in operation. .
? ② The second most common problem is environmental protection and sewage charges. Although our company rarely goes to the site for maintenance, the amount of online maintenance through the network is still large. The problem is mainly reflected in system problems. And network problems, network problems appear slightly less than system problems, manifested as: user authorization problems, system upgrade problems and user names who are not familiar with the system.
③Finally, some other monitoring and bayonet interfaces have received less maintenance so far. The faults are mainly reflected in front-end equipment problems: such as cameras, speedometers, etc. Of course, the platform also has some detailed work that needs to be repaired.
5. My own shortcomings are mainly reflected in the fact that my work skills in some of the company's projects need to be further improved. My daily work situation is not explained to my leaders, and I often cannot clock in to work on time. In the future, I will abandon all these shortcomings and do my best. To welcome the new year.
3. Work plan and arrangements for 20xx
The work for 20xx is coming to an end. In 20xx, we will receive the maintenance of the xx traffic intersection project and environmental pollution source control and Jinniu project. We We will summarize the lessons learned and shortcomings at work in the previous year and prepare for the next year's work. Specific implementation plans: Since the maintenance tasks of x new projects will be received in the new year, we hope that the company can give the department more Recruit an engineer so that his skills can meet the department's maintenance tasks and improve service quality; based on the current situation, the department will set up several "supervisor" positions.
1. One person is mainly responsible for the daily maintenance and inspection of the environmental protection Routine maintenance and inspections;
2. Conduct centralized training or on-site training x times every quarter;
3. Improve departmental systems and implement personnel responsibility systems; of course, when tasks are relatively complex In severe cases, we will make real-time adjustments, flexible support, and cross-maintenance to improve the quality of maintenance and training.
IV. Suggestions on company systems and management
In response to the problems we encountered during the maintenance process, I make the following suggestions:
1. Regarding the company's products: Today, our company has basically no products, especially for new projects. The products are in the testing stage, but these products have already been used by customers, so there are many problems. Engineers are learning and maintaining them at the same time. It is unavoidable to consult the relevant parties of the company in front of customers on how to deal with the problem, which leaves a bad impression on the customer. Secondly, due to the update and upgrade of old products, the operation of the equipment is also unstable, resulting in a huge amount of maintenance, and the problem arises again after dealing with it. New question. Hopefully the company 1x will improve in this area.
2. Accessories management: The company has major problems in accessory stocking, mainly because the relevant accessory companies do not have accessory inventory, and some equipment needs to be provided by suppliers; such as: card readers, cameras, etc. It has greatly affected service efficiency. xx This problem should be solved first.
3. Service process and workload: There is no problem with the service process. The main reason is that the coordination and communication mechanism has not been established yet, which means that engineers cannot understand the situation in time with customers and managers cannot understand the real-time status. Resulting in unnecessary urging and secondary repair reports. In addition, due to the special conditions in some areas, such as other counties and cities, people need to be sent to the site for a relatively simple task because they are far away from the company. This has resulted in a certain waste of resources and increased service costs. I hope that the company will do more in the new era. Considered and improved over the years.
5. New Year’s ideas and expectations
The bell of 20xx is about to ring. Looking back on the past year, I have gained more than before, and I have also improved my work skills. In order to improve and develop, of course it still has certain shortcomings. I hope that xx will do a better job with the care and trust of the leadership and the support and assistance of colleagues, and will do a better job in the company's monitoring system, and take the technical services of environmental protection and other products to a higher level. I will improve my shortcomings, and I also hope that the leaders can give me corrections and criticisms. I will work with my colleagues to do a better job. Example of personal year-end work summary for operation and maintenance personnel (4)
In order to meet the company's rapid development, improve the network office efficiency of the business department, and enhance IT service awareness, IT operation and maintenance engineers have promised to accept the submissions submitted by the company's users in accordance with the SLA agreement. IT service requests include software and hardware maintenance, event handling, operation guidance, information guidance, etc. when users use networks, servers, computer terminals and peripheral equipment, etc., to provide standardized, stable, continuous and high-quality IT available resources and services.
1. Share department KPI indicators and realize department SLA commitments
1. Incident management
a. Through proactive service or hotline and email acceptance, etc. IT service requests submitted by users;
b. Record all user events in a timely manner to ensure that the record integrity rate reaches the standard;
c. Respond to user events within the time promised by SLA, and respond The timely rate meets the standard;
d. Standardize and classify user events, and respond and handle them according to different event level requirements;
e. Handle user events within the promised time , or pass it to higher-level technical support according to specifications to ensure that the timely incident handling rate reaches the standard;
f. Use service specifications, communication skills and professional skills to handle user incidents, and record the processing process and plan to ensure The average incident processing time reaches the standard;
g. Standardize and track the progress of user incident processing, and finally close the incident or submit a bug project to ensure that the incident resolution rate reaches the standard;
h. Regularly sample and return users And summarize user opinions, conduct self-criticism and continuously improve user satisfaction, ensure that user satisfaction reaches the standard, and the user complaint rate is within the promised range;
i. Commit to the average daily number of incident handling, and proactively take over the processing of incidents, The average incident processing time needs to be flexibly adjusted during peak periods;
j. Maintenance personnel on duty should track emergencies and notify relevant personnel according to specifications to ensure that the tracking accuracy rate reaches the standard;
k. Responsible for tracking and handling incidents, and based on incident handling experience, put forward rational suggestions to eliminate various hidden dangers within the controllable range;
l. Develop good working habits, so as to plan in advance and plan everything in advance. Control, provide feedback afterwards, and record completion;
2. Configuration management
Asset configuration management: manage the life cycle of IT assets, including classification statistics, pre-purchase, purchase review, Transfer review and scrap review to ensure that the accuracy of configuration management reaches the standard;
b. Build a case library: Accumulate and refine engineers’ event handling experience into cases, and continue to enrich the operation and maintenance case library for query, case coverage The ratio of known events reaches the standard, continuously improving the work efficiency of operation and maintenance engineers;
System configuration information management: Regularly update network and application system description information and technical support information configuration to ensure the latest;
3. Problem management
a. Conduct statistical analysis of events, identify difficult and recurring events, incorporate them into the problem management process, analyze the root causes of the problems, and determine possible solutions if network modifications are required. Or submitting a change request when applying system configuration triggers the change management process.
4. Release management
a. The operation and maintenance personnel on duty shall uniformly release formal announcements, change announcements, special announcements, etc. of the Ministry of Information Network and application systems according to specifications, and the accuracy rate reaches the standard;
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2. Other operation and maintenance work
a. Responsible for the work of mentoring new employees, guiding new employees to quickly familiarize themselves with the company culture, environment, work positions and improving their skills, and provide services for new employees to successfully pass the probation period Guarantee;
b. Continue to reflect on one’s own work, summarize the deficiencies and areas for improvement in the work, and actively put forward suggestions for improvement of department operations;
c. Actively participate in key company events Provide training on application projects and provide support according to event management specifications, such as sap, oa system, etc.;
d. In response to department development needs, proactively undertake other project support without affecting existing work, such as network, Servers, program-controlled switches, etc.;
e.*** Share personal technical experience and host internal lectures on operation and maintenance;
f. Actively participate in various trainings of the Information Department and plan Carry out self-study and continuously improve your professional skills;
g. Conduct regular inspections and records of key maintenance equipment, and ensure that the timeliness and accuracy of inspections meet standards;
3. Other work
a. Serve as an IT lecturer, provide IT skills training at the invitation of other departments, and improve the IT operation level of office staff in other departments;
b. Implement the company's philosophy and actively complete the tasks for superiors Temporary tasks assigned.