The complaints received by the hotline 123 15 mainly include five categories: complaints that consumers' legitimate rights and interests are damaged in the process of purchasing, using goods or receiving services for their daily needs are within the responsibility of the market supervision department; Accepting reports of counterfeiting, trademark infringement, false advertising, commercial fraud, unfair competition, pyramid schemes and other acts that violate market supervision laws and regulations and infringe on the legitimate rights and interests of consumers and operators.
Accept all kinds of complaints and reports on illegal activities such as product quality, measurement, standardization, special equipment, certification and accreditation, and production license of industrial products in the field of production and circulation.
Accepting complaints and reports on suspected illegal acts in food production, circulation and consumption; Accepting complaints and reports on suspected illegal acts in the research and development, production, circulation and use of drugs, medical devices, cosmetics and health foods; Accepting complaints and reports on violations of laws, regulations, rules and other normative documents on prices and charges; Accepting patent infringement disputes, patent counterfeiting disputes and copyright infringement disputes.
123 15 Scope of inadmissibility:
(1) The defendant is no longer liable for breach of contract for goods that have exceeded the warranty period or have exceeded the warranty period after purchase.
(two) the mediation agreement has been reached and implemented, and there is no new situation or new reason.
(three) the court, arbitration institution or other administrative organ has accepted or handled it.
(four) consumers know or should know that their rights and interests have been infringed for more than one year.
(five) consumers can not prove that their rights and interests have been infringed.
(six) does not comply with national laws, administrative regulations and rules.