1. The purpose of operation and maintenance is to ensure that changes in business requirements and operating environment, timely and effective support, so it depends directly on the application system's ability to respond to changes, efficiency and manageability. Traditional application systems through direct modification of the code to achieve the mode of operation and maintenance has not been adapted, and unmanageable, but to allow users to be able to pass the appropriate tools, the configuration of the relevant components and components, definitions, modifications, in order to achieve the operation and maintenance of the business and the environment, and the realization of the process of change in the record, tracking and analysis of the management.
2. The application requirements of the entire organization may vary due to geographical differences, may vary due to the coverage of the development process, and may vary due to the configuration of the environment. To cope with these "different", as well as the ability to support these "different", is the fundamental difference with the traditional management information system operation and maintenance, the traditional is through the application system because of the need to solidify the demand, can only be adapted to through different versions of the "The traditional is through the application system because of the need to solidify the requirements, can only be adapted to different versions through different versions, while the new generation of application systems (AS2.0) [1] is in the unified operating environment, through the configuration and definition of tools to achieve the support and management of "different".
3. Managing change and difference. The traditional operation and maintenance is only through the coding to realize the "change" and "different", and the new generation of application system (AS2.0)[1] operation and maintenance should also be extended to the "change" and "different". "Different" management. The concept of data space [3] is introduced to record the "changes", "differences", "states", "standards", and "history" of business and environment operation and maintenance. The concept of "change", "difference", "state", "standard" and "history" of business and environmental operation and maintenance records and development traces, so as to realize the operation and maintenance management capability of the whole life cycle of the management information system, full functional coverage, and total quality management. Just as the introduction of "derivative" in the study of mathematics expands the study of changes in data, the introduction of "data space[3]" expands the ability to manage changes in management information systems.
4. Professional management organization. Operations and maintenance management is no longer just the responsibility of the IT department, but a process in which the entire organization needs to be involved. For managers to be able to management ideas and decision-making needs to be expressed; for the backbone of the business to be able to express their own ideas and needs of managers to carry out the loading and maintenance of the management information system in order to achieve their operational support and user experience; for the IT department to focus more on the protection of the operating environment, the application of the system components of the ability to and the performance of the monitoring, analysis, control and feedback, etc.; developer is more concerned about the public **** components, components, tools and products of the ability, performance, experience improvement and enhancement.
5. To have a management system. Once the operation and maintenance management into the management system of the entire organization, the operation and maintenance management system is no longer the exclusive system of the IT department, but the entire organization's business development, management improvement, ability to expand the process and behavior of the control and standardization, so that they can develop sustainable, easy to improve the orderly expansion can be stable.
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