Establishment and improvement of the management system. Including the hospital, section level responsible person responsibility system, section evaluation system, medical personnel assessment, incentives, disciplinary system, social supervision system, etc., the formation of hospitals and the social masses of the combination of ethical supervision mechanism. The following is my collection of personal work summary of the hospital wind construction, welcome to read.
Hospital wind construction individual work summary 1Over the past year, in Luyi County Health Bureau under the direct leadership of the competent departments, our hospital wind work is intense, to carry out the activities of the hospital management year and the creation of hospital affairs open demonstration hospital activities as a carrier, is committed to solving the problem of the masses "difficult to see a doctor, see a doctor expensive" problem, and further optimize Hospital management processes and service processes, people-oriented, and strive to explore the construction of long-term management mechanism, and strive to build a new level of hospital style, the main work is reported as follows:
First, from the understanding of the quality of the staff's thinking
1, in-depth study of socialist concept of honor and shame education activities
To Socialist concept of honor and shame learning and education activities as the main line, in the hospital to create a strong propaganda atmosphere, so that the majority of medical staff to further establish a correct outlook on life, values and world view.
2, seriously grasp the field of medicine purchase and sale of commercial bribery governance
I hospital leadership attaches great importance to the field of medicine purchase and sale of commercial bribery governance work, this especially developed a hospital governance of medicine purchase and sale of commercial bribery in the field of implementation of the special program of work, and seriously do a good job at the higher levels of the governance of the commercial bribery of the progress of the work of the report, against the list of commercial bribery involved in the strict implementation of the work of self-checking and self-correction. The program has been implemented in a number of ways. Through a variety of ways to educate the hospital staff to use the policy, grasp the policy, the power of the policy, pay attention to the timeliness of the policy, the hospital staff are required to fully understand the new policy and new regulations, grasp the boundaries of crime and non-crime, combined with the actuality, and effectively grasp the work of self-examination and self-correction, to explore the establishment of hospitals to resist the long-lasting mechanism of commercial bribery.
Second, from the organization to strengthen the work of the wind leadership
1, sound institutions, clear their responsibilities
The construction of the wind specific implementation of the work of the section, to the person, pay attention to all walks of life to the hospital's supervision, and prohibit the medical staff to accept the "red packet", "rebate", "red packet", "red packet", "red packet", "red packet", "red packet", "red packet" and "red packet".
2, improve the system, standardize medical behavior
Strengthen the guidance service system. Timely for the patient to "show the way" to avoid the patient is not familiar with the environment and running back and forth, and strive to reduce the patient's visit. The time is not effective.
Pay attention to the doctor-patient communication system. Clearly civilized language and service taboo language of medical personnel, fully respect the patient's right to informed consent and the right to choose, to do "expensive drugs, big check" prior to obtaining the consent of the patient, to safeguard the legitimate rights and interests of patients, and strive to narrow the gap between doctors and patients with asymmetric medical information.
Three, to create a quality style, fundamentally improve the level of medical services
1, strict access to personnel, improve the quality of basic medical care
Strictly implement the "Regulations on the Management of Medical Institutions", "Practicing Physicians Law", "Nurse Management Measures" and other health care laws, regulations, rules, as well as diagnosis and treatment. Standardize the medical record writing system, regularly organize quality inspection of medical records, strengthen basic nursing care, continuously improve the quality of nursing care, strengthen the safety supervision of auxiliary departments, strengthen the daily maintenance of various medical instruments and equipment to ensure the accuracy and safety of the instruments.
2, strengthen the "three basic and three strict" training, improve the link quality and end quality
Strengthen the monitoring of adverse reactions to the use of clinical drugs, the establishment of the hospital clinical nursing operation technology practice base, strengthen the daily "three basic and three strict" training, and regularly carry out a variety of medical care.
In short, over the past year, the hospital's work in the construction of the wind in the hospital staff *** with the efforts of the extraordinary achievements, in the future, the hospital will improve the construction of the wind from the long-lasting mechanism to start, to grasp the publicity, strengthen the leadership, optimize the process, improve the quality of improving the environment.
Hospital wind building individual work summary 2Earlier this year, the Health Bureau will be identified as a civilized demonstration of our hospital window units, according to the spirit of the document, the hospital leadership team organized a meeting to determine the registration fee Chinese and Western pharmacy and other sections of the civilized demonstration of the window, the demonstration of the window of the contents of the requirements of the hospital demonstration window of the frequent inspection of the evaluation, and found that the problem of timely rectification, in this way, to lead the whole hospital departments to civilized window learning, to The first step is to make the whole hospital work smoothly.
A grasp of ideological education to standardize the medical style
We adhere to the people-oriented, medical service concept education, to create people satisfied with the industry as the goal of professional ethics as the basis for constantly standardizing medical behavior, recalling that in the past few years the main carry out a "good evaluation of the difference in the style of the review "activities," "good doctor good nurse" activities, "star nursing" activities, "create a civilized window" activities, medical personnel The "three basic" knowledge training and assessment activities, hospital image "from me" activities, civic moral education activities, to maintain the *** party member advanced education activities, "quality management" year activities, etc., in conjunction with the actual work of the hospital. Activities, combined with the actual work of the hospital, so that the activities have plans and arrangements for inspection and evaluation. Perennial perseverance. Continuously improve the ideological quality of the staff, and gradually establish a "patient-centered", and promote the progress of the work of the hospital.
We have developed a "star nursing" assessment of rewards and punishments, to correct the provisions of the industry's unhealthy practices, medical institutions, service conventions, the rights of patients and doctors, hospital staff labor discipline penalties, civilization construction assessment standards and other regulations and operational norms, so that the hospital is gradually moving towards scientific standardization of management. The hospital will be able to gradually move towards the scientific standardization of the management.
The second focus of the special management activities
We specifically formulated the relevant provisions of the purchase and sale of drugs, in the purchase and sale of pharmaceutical products, expressly prohibited a few, and the establishment of a drug in and out of the retail chain of the work of the system, to improve the approval process of the drug, and at the same time in accordance with the spirit of the centralized purchasing of medicines in Xi'an City, the spirit of the notice and the relevant provisions, the implementation of the general drug The relevant provisions of the common drugs, the implementation of more than xx% of the centralized bidding procurement, (xx% of the year), the implementation of commonly used drugs price announcement, the development of assured pharmacy activities, the development of assured pharmacy activity standards, the development of drug prices consulting window, consciously accept the public supervision by the Municipal Bureau of Pharmaceutical Inspection, assured that the drugstore.
Beginning of the month, the Provincial Price Bureau xx No. requirements for the drug price markup rate for, can not be exceeded, we bidding price of the markup rate is not the same, there are high and low, is currently stepping up the time to rectify this part of the work has been done /, we receive information for the Internet. Now overtime to do this part of the work.
Adhere to play the role of the Pharmacy Committee concurrent management, good drug admission, adhere to the new drugs into the hospital, drug bidding and other collective research work system, the clinical phenomenon of large prescriptions specifically formulated for the patient medication limits, included in the departmental assessment, the amount of over the limit of the department and the implementation of the economic penalties for doctors and doctors, and gradually reduce the proportion of drug revenues in the medical costs, reduce the burden of expensive mass visits to the hospital. Giving concessions to the masses. Drug pushers are not allowed to enter the department privately to promote drugs and departments directly retail drugs, found a case, all confiscated, and impose a double fine.
Three long-term supervision and management mechanism
The establishment of the Corrective Mechanism Office, the fixed special office, the establishment of the Corrective Mechanism work system and staff duties. The implementation of the registration system for visits and complaints, so that everything has a reply, pieces have a settlement, seriously deal with each incident, in recent years **** dealt with on the price of services related to errors and other aspects of the incident, only a small number of cases of overcharging and wrong collection of cases without private charges and acceptance of the phenomenon of the "red packet", after processing, the patient is more satisfied.
Civilized dress on duty with a license plate, in the ward to establish a service monitoring desk, the department profile medical staff name badge number title and other basic information published on the wall, accept the patient supervision.
Hire voluntary monitors from all walks of life, listen carefully to the views of all aspects of society, and constantly improve the medical style. Quarterly questionnaire survey, the collected views of the whole hospital to inform timely rectification. In the outpatient hall to set up a complaint box and complaint phone, the kind of drugs and charges in the outpatient hall screen announced. The hospitalized patients to implement a one-day list system, so that the public query.
We through the above measures, the purpose is to implement honest service, understand the patient, so that the legitimate rights and interests of patients have been fully protected.
Four to create a good medical environment, the opening of the green channel, the creation of convenient services
In the economic constraints, we overcome the difficulties to find ways to raise funds from the hospital in xx years to update large-scale medical equipment, such as cardiac monitors and other xx pieces of about nearly xx million yuan, thereby increasing the competitive strength and hospitals. The hospital's vitality.
In order to improve the patient's medical environment, the outpatient building hospitalization building redecoration, improve the living facilities to adjust the layout of the department, for patients to create a better environment for treatment and recuperation. Change the medical and health conditions, increase health facilities, to ensure that the medical premises are clean and sanitary. Year was awarded the provincial health advanced unit year by the Xi'an municipal government awarded the municipal civilized unit.
Strengthen the collaborative relationship with the grass-roots units, make full use of the rural three-tier medical network, to facilitate patient access, and gradually carry out community medical service activities, we have developed five preferential conditions:
① free car pick-up for hospitalized patients.
② free expert room service.
⑧ examination fee discount xx%.
④ Monthly number of large-scale examination fee discount xx%.
⑤ The implementation of single disease maximum cost limit xx (kind of surgical diseases).
All matters involving the immediate interests of the public, held a staff meeting to seek advice, the implementation of open government. Financial income and expenditure every six months, a summary of the hospital in the middle leadership meeting to be announced every Friday, the hospital weekly meeting, to the masses to summarize last week's work and next week's arrangements, the section every Monday for the section of the morning meeting, to do the top down to the bottom of the situation. Social Security Office will be the health insurance program emergency rescue and other procedures are one by one on the wall open, convenient for patients.
At present, our hospital is carrying out the activities of the hospital management year, the hospital leadership team of medical departments of the work of the technical operation of the routine are gradually implemented, the construction of the wind of the corrective work of the hospital from the departments to seriously grasp the problems found in a timely manner to deal with, so that the patients can rest assured that the masses are satisfied with the work of the hospital in the forefront of the district health, for the people of the whole region to serve the people well.