As the most basic manager of the hospital, the head nurse does not have a high position, but plays a very important role. "Three points of treatment, seven points of nursing" shows the importance of nursing work, and the head nurse plays a very important role in the hospital. The success or failure of a department's nursing work depends largely on the management level of the head nurse. The head nurse plays an important role. How to give full play to the functions of the head nurse and better manage the nursing management of the department. The author here talks about his experience at work. 1. Clarify one's own responsibilities and give full play to the role of "locomotive". "The train runs fast because of the locomotive belt." The head nurse plays the role of the locomotive in the nursing unit of the department and maintains an atmosphere in the management work. Enable the nurses there to work in a coordinated manner and effectively achieve the department's nursing goals. The work of a head nurse has heavy responsibilities, involves a wide range of areas, is trivial, and complicated. Due to the specificity of her position, the head nurse assumes a variety of role models in her work. Administrative management scholar Henry Mintzberg analyzed the work characteristics of head nurses, Summed up as a "three-dimensional" role model, he believed that head nurses mainly play three major roles in interpersonal relationships, consultation and decision-making [1]. To play the role of head nurse well, one must not only have solid professional theoretical knowledge and proficient operational skills, but also have certain nursing management experience, good communication skills, a high sense of responsibility, good organizational and coordination skills, and most importantly, They need to be physically and mentally healthy, and at the same time pay attention to the long-term role of non-power influence in their work, and establish high prestige in the department with their own virtues, abilities and qualities, so that all work can be carried out more smoothly. 2. Establish rules and regulations, and do a good job in nursing monitoring and quality management. In order to ensure the steady improvement of the quality of nursing care in the department and avoid the occurrence of various accidents and disputes, it is crucial to improve the nursing management system of the department. Any nursing work must be based on rules and evidence. On the basis of the original system of the hospital, corresponding measures must be formulated based on the characteristics of the department itself, the law of development of things, and new problems that constantly arise in the work. system to meet the needs of different groups of people and different tasks. From internal rules and regulations to standardized and normalized work procedures, as well as operating specifications of instruments and equipment, emergency response procedures, etc., a comprehensive and systematic classification and summary will be carried out. At the same time, we will pay close attention to the "three basics" training and cultivate internal skills so that personnel at all levels can Be able to perform the job competently and make the department's nursing work flow smooth and avoid all unsafe factors as much as possible. Improving the system is the prerequisite, and implementation is the guarantee, so strengthening supervision is the key. In order to ensure the control of nursing quality, as a head nurse, you need to be focused, centered, and targeted in your work, and distinguish between priorities and priorities. In the work, we pay attention to regular and irregular follow-up and ward rounds. The inspections are not a formality, problems are identified and rectified in a timely manner, and monitoring is strictly carried out. 3. Coordinate relationships and promote the harmonious development of the nursing team. Coordination is the core of good management work. The communication and coordination function of the head nurse is mainly to communicate from top to bottom, coordinate internal and external relations, and make the nursing work run harmoniously and smoothly in the hospital. When dealing with superiors, you must position yourself correctly, respect the opinions and views of the leader, be not good at making opinions on matters that require the leader's decision, handle things calmly, and ask for instructions and reports more often, without losing your own principles of doing things, and do not agree or disagree. Blind obedience; treating department nurses is not only a superior-subordinate relationship, but also a sister relationship. Strict requirements must be met at work, no distinction is made between thick and thin, light and heavy, and the problem is not the person. You need to pay more attention and care in life to make the department feel like home to everyone; For doctors in the department, although the division of labor is different, they are an inseparable whole. They should have more contact with each other, communicate more, adhere to principles and methods, strive to seek common ground while reserving differences, and complete medical tasks together; Patients should be given more understanding and respect, and high-quality services should be provided throughout the entire nursing work. At the same time, attention should be paid to communication between each other, and more empathy should be considered so that some disharmonious factors between nurses and patients no longer exist; When dealing with other functional departments of the hospital and neighboring departments, although the departments have a certain degree of independence, they are also interdependent. They need to pay attention to methods and methods, respect each other, and maintain close contact to build a bridge of communication in order to better serve patients. , making the process smooth, simple, safe and effective.
The coordination ability of the head nurse also affects the overall level of the nursing team. When the head nurse handles all aspects of relationships, the effect is obvious. The relationship between the upper and lower levels is harmonious, and the enthusiasm, motivation and unity of the department nursing team will be effectively improved. Improved; if the relationship between all levels is tense, it will also damage and weaken the overall strength and image of the nursing team. The head nurse is good at handling and coordinating relationships, which should be practiced as an essential skill. 4. Create a department culture and establish a team spirit. Department culture is the spiritual outlook shaped, cultivated and refined by the department through long-term medical practice. It reflects the department group’s understanding, attitudes and concepts of problems and stipulates the specific activities and behaviors of the entire department. Form [2]. The head nurse and the department director are both leaders, advocates, and practitioners of department culture construction. Without the head nurse's personal actions and taking the lead in setting an example, it would be impossible to promote the construction of department culture. Her words and deeds directly affect the overall development of the department. construction. While pursuing economic income, departments must also focus on improving people's spiritual and cultural qualities and create a strong cultural atmosphere in the department, which not only retains people but also creates both material and spiritual gains. Strengthen the construction of medical ethics and medical ethics at work, advocate a rigorous work style, optimize service processes, coordinate internal and external relations, help each other, learn from each other, continuously increase collective cohesion, and establish team spirit. 5. Strengthen the cultivation of talent teams. Discovering talents, making good use of talents, and cultivating talents are the internal sources for improving the quality of department nursing. Head nurses should have a long-term vision, pay attention to the cultivation of talent echelons, teach students in accordance with their aptitude and tailor their work, give full play to personal strengths, constantly tap personal potential, and mobilize everyone's enthusiasm in order to better complete nursing tasks. The head nurse should create learning opportunities for everyone as much as possible, not only do a good job of teaching and helping others, but also continuously strengthen multicultural learning according to the needs of the work, encourage nurses to participate in continuing education, enrich cultural connotation, and adapt to changes in clinical work. Continuous updating of needs and knowledge.