Staff management rules and regulations of Internet cafes

The daily working standard of employees is 1. The customer is "God" and the customer is always right. Every employee should take better service to customers as the fundamental starting point and never quarrel with customers. Offenders deduct the bonus of the month or dismiss! Employees must go to work on time, and everyone who goes to work must sign in on the sign-in form. Should be present every day 15 minutes shift, half an hour late as a day of absenteeism. 3, the personnel on duty should wear badges, work clothes, working hours must be full of energy, sleep during working hours as absenteeism for a day. 4, on duty time shall not do other things that have nothing to do with work. The mobile phone must be set to vibrate or mute, and personal calls should not be answered for more than 5 minutes during office hours. 5. Employees, especially technicians, shall not disclose the passwords and technical documents of the company's Internet cafes. Once found, he will be dismissed immediately and compensate the company for economic losses. If the circumstances are serious, it shall be handled by the relevant law enforcement departments. 6, be polite to customers, customers ask questions to solve as soon as possible. Employees must also be polite. 7. Everyone enjoys two days' holiday every month. If you want to apply for a holiday, you must apply for three days. Under special circumstances, permission must be obtained from the supervisor or manager of the Internet cafe, otherwise it will not be approved (it will be treated as absenteeism without permission). 8. Employees who are injured on business may apply for work-related injury leave with the approval of medical units. 9. Take care of the property of Internet cafes, and do not take away the equipment and articles of Internet cafes without permission; If lost, the original price compensation; During the duty period, if the property of the Internet cafe is stolen due to the dereliction of duty of employees, the employees shall be investigated for responsibility. 10, May Day, November Day, Spring Festival and other legal holidays, the company will issue a certain bonus as a reward! 1 1. The company recharges each employee with a network card of 100 yuan every month, and employees can use the computer during their breaks. During working hours, employees are prohibited from accessing the computer; Employees are not allowed to compete for seats with guests on the computer during the break, and the continuous computer time shall not exceed 3 hours. Employees are not allowed to get on the computer on holidays such as Saturday and Sunday. 2. Job responsibilities of the manager of the Internet cafe 1, who is responsible for all daily affairs in the Internet cafe, including checking, supervising and assessing the work performance of all employees in the Internet cafe, the hygiene situation of the Internet cafe, the operation of the computer and the operation of the Internet cafe. 2. Summarize the operation of Internet cafes in the current month and provide detailed operation reports. If the performance of Internet cafes drops significantly in that month, we must analyze and summarize the reasons and put forward reasonable methods to improve the operating conditions. 3, understand the latest online games and Internet cafes, and put forward new business plans in time. We can learn from the successful experience of other Internet cafes, and we can also find our own shortcomings. 4. Check and summarize the work records of administrators and cashiers in Internet cafes, submit a summary of common problems every week, and attach solutions to these problems. 5. Timely and correctly handle emergencies in Internet cafes. 6. According to the actual situation of Internet cafes, formulate detailed management systems such as staff training management, fire safety management of Internet cafes, staff salary management, and health management of Internet cafes. Ability to train employees regularly. 7. Coordinate the work of all employees in Internet cafes and conduct humanized management; Mobilize the enthusiasm of the work, so that they can better complete their jobs. Third, the network management responsibilities 1, you must pay attention to your words and deeds during work hours, don't treat guests with rude words and bad attitudes, don't joke with guests at will, don't borrow money from Internet cafes or let guests access the computer for free with personal friendship. 2. Check the operation of the machine (server, client). If there are any serious problems that cannot be solved or handled immediately, record them on site, explain the situation to the next shift when the shift is over, and check all configurations and tools (including hard disks, CDs and daily appliances) when the shift is over. In case of loss or intentional damage, the obligor shall be responsible for compensation. 3. Don't leave work without the successor's signature, and you need to explain the operation of the current Internet cafe machine when changing hands. 4, each machine must install antivirus software, and upgrade regularly. Every night, the host will be disinfected once, and the upgrade and disinfection of all machine antivirus software will be checked at any time. If you find viruses and trojans, you should find ways to get rid of them immediately. 5, regularly check the Internet cafe lines, found that the interface, connector, conduit, socket and switch aging and security risks, timely replacement and remedy. 6. The client system of Internet cafes must be updated every three months (there is no problem when the master disk is made). The production of the new system must not exceed three days, and the whole system update must be completed within two days. (A copy of the master game catalog must be printed and submitted to the cashier and the network administrator). 7. If there is a machine or network failure during the business period, it should be checked immediately and solved as soon as possible, and at the same time, it should be explained to customers to appease their emotions. If the fault cannot be solved in a short time, you must report the situation to the supervisor or manager of the Internet cafe. 8. Check the upgrade of online games in three shifts every day. If you need to upgrade, upgrade immediately, be sure to complete it within 24 hours, keep records and register the game release. 9, on duty, especially at night, be sure to patrol the Internet cafe, to protect the safety of the machine, beware of thieves disassembling machine parts. If accessories are found stolen, report to the supervisor or manager immediately. 10, during the duty, if there are guests fighting or quarreling in the Internet cafe, try to discourage them; If there is really no way to dissuade you, you should call the police at the first time and inform the manager of the Internet cafe to handle it at the scene. Remarks: Those who violate each of the above items will be fined 50 yuan. Fourth, the cashier's job responsibilities 1, honesty and self-discipline; Careful, careful and earnest; Adhere to the financial system. 2. No one is allowed to enter the cashier range (except the supervisor and manager, no one else is allowed to enter without permission). 3. The cashier on duty has different turnover, and the difference shall be borne by the cashier on duty. (Be sure to be clear when handing over, otherwise the two classes will bear it together. If counterfeit money is found, it will be returned to the guests immediately. If counterfeit money is received on duty, it shall be borne by the duty officer; If it is not detected, it will be borne by all cashiers. 5. Cash must be collected before recharging, otherwise it will not be recharged. When an error occurs, it must be recorded in detail in the error log book and signed by the network manager on duty. 6. Do not misappropriate public funds or use public funds to pay private expenses. Once found, immediately fired. 7. Goods shall be sold in cash, and shall not be lent out. Once the goods are sold out, they cannot be recovered. (including drinks, snacks, cigarettes and point cards). 8. The former cashier shall not leave the cashier post without the signature of his successor. (If the account is incorrect, it shall be borne by the previous cashier. 9. If the machine fails, the cashier must immediately notify the network management, and the network management must check and solve it as soon as possible after receiving the cashier's notice, otherwise the network management will be responsible. (If the network management can't solve it, it should inform the supervisor in time) 10. All items purchased in Internet cafes must be purchased at the selling price, and it is forbidden to sell anything to guests without permission. (Dismissed immediately upon discovery) Remarks: Those who violate the above items will be fined 100 yuan. Six, shift system 1, shift must check whether all computers can run normally (cashier and network management check together. If there is any machine failure or missing items, all the employees in the previous shift will be responsible. 2. Check all items, including keyboard, mouse, speaker, earphone and camera. If there is any loss, compensate according to the price and impose a fine on 20 yuan. Seven, reward system 1, who does not violate the above provisions of the Internet cafe staff monthly reward 100 yuan. 2. The company encourages employees to put forward more reasonable suggestions, so that the benefits of Internet cafes are significantly improved, and exploratory reforms are adopted by the company; The excellent performance was well received by the guests; Protect the interests of internet cafes, actively crack down on bad guys and avoid the losses of internet cafes; Those who resist bad work style and expose and report favoritism and malpractice can get bonuses ranging from 100- 1000 yuan.