In order to maintain a healthy and stable market order, protect the legitimate rights and interests of consumers and operators, and better serve market supervision, the acceptance scope and channels of the market supervision 12315 complaint and reporting hotline are hereby announced as follows: 1. , Materials that should be provided for complaints and reports: (1) The name, phone number, and mailing address of the complainant (reports can be made anonymously); (2) The name (name) and address of the respondent; (3) Specific complaint requests and consumption The disputed facts about the rights and interests of the parties. 2. Scope of acceptance of complaints and reports: (1) Inquiries and complaints from consumers who purchase and use goods or receive services for daily consumption; (2) Administrative management on the sale of counterfeit and shoddy goods, false propaganda, unfair competition or other violations of market supervision Reports on laws and regulations; (3) Complaints and reports on violations of laws and regulations involving the quality and safety of food, drugs, medical devices, cosmetics, consumer goods, special equipment, product prices, intellectual property rights, etc. 3. Complaint reporting channels (1) Telephone complaints. By dialing the 12315 hotline, the market supervision department has implemented 12315 "No. 1 to the outside world". (2) Letters from visitors. (3) Complain online. You can search 12315 on the Internet, mobile apps, WeChat mini programs, and Alipay apps to make complaints and reports, and then select "I want to complain" or "I want to report" depending on the situation.