In the spirit of ? To provide customers with the most satisfactory products and services? Ltd. solemnly promises: in order to ensure that the advanced, reliable, stable equipment at the same time, and constantly improve the quality of service, from the sale to the after-sales delivery, debugging and opening, equipment maintenance and management, technical services, technical training for users, etc., to ensure that the customer can get the best service, so that customers are satisfied, rest assured.
1, to ensure that the equipment packaging in line with the moisture-proof, rain-proof, rust-proof, anti-corrosion and shock-proof requirements, clear and error-free marking, so that the items arrived at the scene in a safe and timely manner.
2, high-quality, fast technical services to better ensure the normal operation of the equipment, timely answers to questions raised by the user to help users solve problems, the company's maintenance center and maintenance outlets around the world, is responsible for the opening of the local, maintenance and technical advice and other services. Maintenance center by a full-time engineer is responsible for providing customers with free technical advisory services at any time.
To ensure that after receiving the user failure call, Jiangsu, Zhejiang, Shanghai and Anhui Province within 24 hours to the scene, other areas within 48 hours to the scene, and within 24 hours to solve the problem.
The company's maintenance center has a 24-hour telephone service, by a full-time engineer to accept user calls, to ensure that the user in the process of using the equipment, get technical support in a timely manner.
Dedicated telephone line: 021-611XXXX 24-hour phone: 15900
3, free of charge for the user to debug, open
Engineers are responsible for the site of the equipment installation, commissioning, opening, testing. After successful commissioning of the equipment, the supplier should provide the user with test results in writing, after obtaining the user's consent to the supply side of the technical staff can be withdrawn from the scene.
4, regular inspection
My company will inspect the system for one of the routine maintenance work, that is, the company organizes a half-yearly inspection of the equipment running. Company inspection engineers and technicians are mainly involved in the design staff. And listen to the user maintenance personnel to reflect the problems and suggestions, and constantly improve the product hardware and software functions and quality.
5, warranty period
Warranty period: the contract under the equipment warranty period of 18 months after successful installation and commissioning. Warranty period (in addition to natural disasters and man-made damage) parts, components costs, travel expenses are borne by the supplier.
6, lifelong maintenance, to ensure that the interests of users
Shanghai Qingheng Electronic Technology Co., Ltd. equipment from the date of acceptance of the opening of the normal conditions (excluding natural disasters and man-made damage), weighing the body of the part (steel structure) warranty for three years, the electrical part of the warranty is free of charge for 18 months. Outside the warranty period, the company provides lifelong paid services.
7, the establishment of user files, improve product quality
Corporate maintenance center in addition to carrying out user technical consulting services, but also responsible for accepting and collecting user complaints and consulting information, to ensure that the user's questions and requests can be dealt with in a timely manner, and to deal with the situation for tracking and verification. At the same time the establishment of user files to record the use of the product, for the future quality improvement of the product to provide a basis. We will continue to strive for excellence, to provide customers with the most satisfactory products and services.
8, the company's spare parts library, can provide users with 15 years of use, to provide spare parts at the most favorable price.
9, requirements and recommendations
As a user of Shanghai Qingheng Electronic Technology Co., Ltd, we thank you for your trust in our company, you have any suggestions and requirements of our products should inform us in a timely manner, while the company should be in accordance with the various types of products manuals and maintenance manuals for regular maintenance, equipment failures should be notified to the company's various to the maintenance staff to achieve Timely detection and timely treatment, and do a good job of equipment running station daily records, we believe that through the communication and cooperation between the two sides, will certainly maintain good equipment.