Since then, all complaints and reports claiming that the subject of the report caused death, involved high-risk products such as blood products and vaccines, and attracted the attention of mainstream news media must be treated as important complaints and reports.
According to the regulations, 1233 1 is the unified telephone number for reporting complaints by the national food and drug administration. In addition to telephone, units and individuals can report the illegal acts of drugs, medical devices, health food and cosmetics in the process of development, production, circulation and use, as well as the illegal acts of food safety in catering services to the regulatory authorities by means of letters, networks, faxes and short messages on mobile phones.
Food and drug supervision departments at all levels should establish specialized agencies to accept reports. After receiving the complaint, the institution shall be managed in a unified way, with a person in charge, and make a decision on whether to accept it within 5 days. The object of the complaint and the illegal act are clear, which belong to the jurisdiction of this administrative region and shall be accepted. Generally, the time limit for all settlement is 60 working days. If the situation is complicated, the extension period shall not exceed 30 working days.
Consumer complaint telephone number: 123 15. It is necessary to buy or use goods or receive services for daily consumption, and there is a consumer rights dispute with the operator, which belongs to the responsibility of the administrative department for industry and commerce.
Complaint telephone number of quality and technical supervision: 12365 When illegal acts of producing fake and inferior products are found, you can call the reporting telephone number.
Telephone number for reporting price supervision: 12358 If consumers need to buy goods or receive services for their daily consumption, they can complain about civil disputes involving their own price rights alone or together with the price report.
The national tourism service hotline: 1230 1 (1) thinks that the tour operators have breached the contract; (2) The complainant's personal and property damage is caused by the responsibility of the tour operator;
(three) due to force majeure or accidents, the travel contract can not be fulfilled or can not be fully fulfilled, and the complainant and the respondent have disputes;
(four) other acts that damage the legitimate rights and interests of tourists.
National hotline for reporting cultural market: 123 18 (1) Commercial performance activities
(two) the business activities of entertainment places such as song and dance entertainment.
(3) Art business activities
(four) the business activities of the Internet service business premises.
(5) Internet music, Internet games, Internet performances and Internet animation cultural activities.
(six) other cultural business activities managed by the administrative department of culture and tourism.
Food and drug safety complaint hotline: 1233 1 Found illegal acts in the development, production, circulation and use of drugs, health foods, cosmetics and medical devices, as well as food safety violations in food production, circulation and catering services.
legal ground
Article 8 of the Measures for the Administration of Food and Drug Complaints and Reports stipulates that food and drug supervision and management departments at all levels should unblock complaint and report channels such as "1233 1", establish and improve an integrated complaint and report information management system, and realize the interconnection of food and drug complaints and reports throughout the country.