The importance and significance of service are:
1. Through service, customers can feel the culture of the company, the company's attitude towards commitment, and through service, customers can better Understand the business.
2. Customers will have a deeper understanding of the company and its products through service personnel, which will provide better publicity for the company's future product sales.
3. Service personnel conduct extensive communication and communication with customers through after-sales service of products, and have a more direct perception and information of customer needs and product defects, and feedback to the enterprise Finally, there is another source of intelligence for the company in terms of product quality, product updates, and product research and development.
Principles of service:
1. Principle of respect
The so-called principle of respect requires us to pay attention to the guests during the service process. Putting respect and friendliness first is the focus and core of etiquette. Therefore, in the service process, the first principle is to always have respect for others. Mastering this is equivalent to mastering the soul of etiquette.
2. The principle of sincerity
The principle of sincerity in service etiquette requires that people must be treated sincerely during the service process. Only in this way can we express respect and respect for the guests. Only by being friendly can you be better understood and accepted by the other party. On the contrary, if etiquette is only used as a prop and disguise, and one's words and deeds are inconsistent when actually operating etiquette norms, it will go against the basic purpose of etiquette.
3. The principle of tolerance
The basic meaning of the principle of tolerance is that in the process of service, we must not only be strict with ourselves, but also be lenient towards others. We should be more considerate and understanding of others, and learn to have psychological empathy with the service recipients, and never demand full blame or be aggressive. This is actually an important manifestation of respect for the other party.
4. The principle of conforming to customs
Due to differences in national conditions, nationalities, and cultural backgrounds, there is actually a situation of "different customs in ten miles and different customs in hundreds of miles" in interpersonal communication. .
This requires volunteers to have a comprehensive and accurate understanding of the etiquette culture, etiquette and customs, and religious taboos of their country or other countries during service work, so that they can be skillful in the service process and avoid errors.
5. The principle of moderation
The meaning of the principle of moderation requires that when applying etiquette, in order to ensure effective results, you must pay attention to skills and comply with regulations, and pay special attention to being proportionate. , serious and decent.