Light like an arrow, the years have no trace, a period of time has come to an end, I believe that you this period of time since the harvest must be a lot of it, is not it should be a good job to write a summary of the work to record it? But found that I do not know what to write, the following is that I help you organize the work of the hospital to build a summary of the work of the sample, welcome to read, I hope you can like.
Hospital wind construction work summary Part 1Over the past year, in Yuncheng City, under the direct leadership of the competent departments of the Health Bureau, our hospital wind work is intense, in order to carry out the activities of the hospital management year and the creation of hospital open demonstration of hospital activities as a carrier, is committed to solving the problem of the masses, "difficult to see a doctor, expensive to see a doctor", and further optimize the hospital management process and service process, in order to people's health, the hospital management process and service process, the hospital management process and service process. The main work is reported as follows:
First, to improve the quality of the staff's thinking from the understanding
1, in-depth study of socialist concept of honor and shame education activities
With the socialist concept of honor and shame learning and education activities as the main line of the hospital-wide " eight honor and eight shame " publicity and education activities, in the hospital to create a strong propaganda atmosphere, so that the majority of medical staff to further establish a correct outlook on life, values and world view.
2, seriously grasp the field of medicine purchase and sale of commercial bribery governance work
I hospital leadership attaches great importance to the field of medicine purchase and sale of commercial bribery governance work, in particular, this has developed a hospital governance of medicine purchase and sale of commercial bribery in the field of implementation of the special work program, and conscientiously do a good job at the higher levels of the governance of the commercial bribery of the progress of the work of the report, against the Involved in commercial bribery list strictly carry out self-examination and self-correction work. Through a variety of ways to educate the hospital staff to use the policy, grasp the policy, the power of the policy, pay attention to the timeliness of the policy, the hospital staff are required to fully understand the new policy and new regulations, grasp the boundaries of the crime and the non-crime, combined with the actuality of the practical, and effectively grasp the work of self-checking and self-correction, and explore the establishment of hospitals to resist the long-lasting mechanism of commercial bribery.
Second, from the organization to strengthen the work of the wind leadership
1, sound institutions, clear their responsibilities
The construction of the wind work to the specific implementation of the department, to the person, pay attention to all walks of life of the community to the hospital's supervision, and prohibit medical personnel to accept the "red packet"
The work of the hospital is not only the work of the hospital, but also the work of the hospital's staff. "Red packets", "kickbacks" and other illegal behavior, to ensure that the hospital wind construction work to achieve results.
2, improve the system, standardize medical behavior
Strengthen the guidance service system. In time for the patient to "show the way", to avoid the patient is not familiar with the environment and running back and forth, and strive to reduce the patient's invalid time.
Pay attention to the doctor-patient communication system. Clearly civilized language and service taboo for medical personnel, fully respect the patient's right to informed consent and the right to choose, to do "expensive drugs, big check" prior to obtaining the consent of the patient, to safeguard the legitimate rights and interests of patients, and strive to narrow the gap between doctors and patients with asymmetric medical information.
Three, to create the quality of the wind, fundamentally improve the level of medical services
1, strict access to personnel to improve the quality of basic medical care
Strictly carry out the implementation of the "Regulations on the Management of Medical Institutions", "Medical Practitioners Law," "Nurses Management Measures" and other medical and health management laws, regulations, rules and regulations. The company's main goal is to provide the best possible service to its customers, and to provide the best possible service to its customers in the future. Standardize the medical record writing system, regularly organize medical record quality inspection, strengthen the basic care, continuous improvement of nursing quality, strengthen the auxiliary departments of the safety supervision, strengthen the daily maintenance of various medical instruments and equipment, to ensure the accuracy and safety of the instrument.
2, strengthen the "three basic three strict" training, improve the link quality and end quality
Strengthen the monitoring of adverse reactions to the use of clinical medicines, the establishment of the hospital clinical nursing operation technology practice base, strengthen the daily "three basic three strict" training. The three basic and three strict" training, regularly carry out a variety of medical care knowledge lectures, and organize the clinical medical personnel skills operation and knowledge of the assessment.
In short, over the past year, the hospital's work in the construction of the wind in the hospital staff *** with the efforts of the extraordinary achievements, in the future, the hospital will start to improve the construction of the wind of the long-lasting mechanism, to grasp the publicity, strengthen the leadership, optimize the process, improve the quality of the improvement of the environment, to achieve the five-fourth CITIC Electromechanical Manufacturing Company General Hospital, and then take off a new.
Summary of the work of the hospital to build the work of the wind 2In 20XX, in order to accelerate the construction and development of our hospital, better serve the people's health, always adhere to the policy of both hands, both hands must be hard, one hand to grasp the spiritual civilization, the other hand to grasp the material civilization, in order to improve the overall quality of the hospital staff as the focus, to the construction of the work of the wind as a guide to deepen the "people assured that the hospital" as a carrier of the creation of activities, the sincerity of solidarity, progress with the times, pioneering and innovative, and to enhance the quality of the hospital staff. Keeping pace with the times, pioneering and innovating, and working solidly. By deepening the reform, carry out a variety of activities, in the hospital to create a civilized medical practice, quality service, purification, optimization, beautification of the environment of the strong atmosphere, so that the construction of the hospital's ethos to take good results, the hospital in the competition in the torrent of stability, social and economic benefits steadily improve the overall development of the work of a good momentum.
Leadership attaches great importance to improve the organization:
The hospital leadership team attaches great importance to the work of the construction of the wind, and always put the creation of the work on the important agenda. In the face of the increasingly difficult and heavy health reform situation and work tasks, pay close attention to the team's own construction, ideological and style of construction, in order to speak of political enhancement of the driving force, speak of unity to enhance cohesion, speak of the purpose of the enhancement of the calling force, speak of discipline to enhance self-control, speak of the supervision of the enhancement of the binding force, to promote the thought of members of the team to keep abreast of the times, emotionally integrated into the workforce, the style of practice on the truthfulness and pragmatism, the life of a strict self-discipline, and always maintain a good The spirit and high morale of the work, solid grasp of the work, grasp the real thing, grasp the implementation, the formation of a strong leadership core.
Taking ideological education as the core, the main line of behavioral construction, strengthen the connotation of the hospital construction, and strive to build the hospital brand.
Greatly advocate dedication, diligence and selfless dedication. By carrying out education on situation and task, civic moral education, education on professional ethical norms for medical personnel, education on Regulations on Handling of Medical Accidents and health regulations, education on service etiquette for medical personnel, and education on the deeds of advanced people, we pay attention to excavating, cultivating and promoting advanced models in the work, educating and infecting people with the power of role models, inspiring workers to be ambitious and motivating, guiding workers to learn from the advanced and catching up, and endeavoring to form Advanced deeds and noble spirit to stimulate people's work atmosphere, sing the song of righteousness. As a result, the general staff have a further understanding of the professional behavior, professional discipline and professional responsibility of medical personnel, the service concept, innovation consciousness and ideal pursuit of the staff have been further sublimated, and the comprehensive quality of the staff and their enthusiasm for participation in the construction of spiritual civilization have been upgraded. Actively carry out colorful staff cultural and recreational activities. We have created a harmonious working environment and made arrangements for activities on major festivals. Carried out the "Celebrate 5-12 Nurses Day Knowledge Contest", to celebrate the July 1 "square performance", in the rich cultural life of the staff at the same time, love the party, love hospital, love the education, not only to create a cultural atmosphere of the hospital, but also to enrich the spare time of the staff.
Carried out a variety of forms of warmth, love activities.
According to the actual hospital, our hospital organization medical staff to the surrounding villages all year round to carry out free medical activities, to achieve the delivery of medicine to the home, the countryside clinic up to more than 10 times, more than 20 participants, free diagnosis and treatment of patients more than 500 times, to facilitate the majority of farmers and friends of the medical treatment. The two benefits are obviously improved. Through our hard work, won the community and the patient's praise, thank you letters and banners are increasing, reputation in the continuous improvement of the news media to be reported many times to realize the business income growth of 28, 8%, outpatient hospitalization inpatient growth, per capita income of 15, 3% growth in the average, the construction of the hardware continues to increase.
While recognizing the achievements, we also recognize that there are difficulties and problems:
First, from the development gap, we are compared with the city hospitals of the same level, the gap is prominent; Second, the spiritual civilization is not solid enough; Third, the cadres are still weak in the construction of the cadre style, some members of the party, cadres, the ideological style, the style of work is not fully adapted to the requirements of reform and development. Some party members and cadres are still weak in their ideological style and work style, which cannot fully meet the requirements of reform and development. In the future work, we must attach great importance to, take strong measures, adhere to the reform and development approach to seriously solve.
More than half a year, our hospital's style of construction has always insisted on establishing and practicing the "patient-centered" service purpose, adhere to the patient's satisfaction as the standard test of the work, and gradually formed a learning, politics, righteousness, unity, civilization, dedication to a good atmosphere, so that the reform and development of the hospital has achieved significant social and economic benefits. We y appreciate that: under the new situation of health reform, we must focus on the construction of spiritual civilization, persistently take the public satisfaction, high or low, praise or disapproval as the standard of work, and strive to establish an internal operating mechanism with goals, responsibilities, incentives, constraints, competition and vitality, and effectively provide patients with satisfactory health care services, and only in this way can we keep pace with the times and continue to innovate! Only in this way can we keep abreast of the times and continue to innovate, work solidly and achieve good results.
Hospital work summary of the construction of the work of the 3Under the correct leadership of the higher health administrative departments, the hospital staff carry forward the "love, people and honesty, medical precision" spirit, adhere to the "patient-centered, high-quality service; to the quality of the core, to save lives and help the injured. The service tenet of "patient-centered, high-quality service; quality as the core, saving lives and helping injuries", the service concept of "heartfelt service, creating touching", the service main line of "scientific management, superb technology, advanced equipment, high-quality service, first-class environment, humanistic care" for the masses, and the implementation of the "service" concept of "patient-centered, high-quality service, creating touching". The main line of service is to implement the development strategy of "talent hospital, science and technology hospital, specialty hospital, reform hospital", to promote the development of reform, to survive by quality, to rely on the level of management, and has made certain achievements. It has been recognized as a municipal civilized unit by the municipal party committee and the municipal government for many times, and has been awarded the titles of "Honest Hospital", "20xx Civilized Industry", "National Women's Civilized Demonstration Post", etc. in Xuancheng City. The company has been awarded the title.
The construction of ethos is an important part of the construction of spiritual civilization in hospitals. Our hospital to carry out the "hospital management year" activities as an opportunity to integrate the work of ethical construction, specifically the following aspects of work:
First, strengthen the organizational leadership, improve the organizational structure, improve the organizational measures
In order to build the work of ethical construction to the letter, the establishment of a hospital, a hospital, a hospital, a hospital, a hospital, a hospital, a hospital, a hospital and a hospital, a hospital, a hospital, a hospital, a hospital, a hospital and a hospital. To put into practice, the establishment of the hospital wind construction work leading group, headed by the president as the leader of the sub-president of the vice president of the hospital meeting as a member of the . Leadership group, set up under the wind construction office, by the heads of the functional departments *** with the specific operation of the wind construction involved. Developed the "** City People's Hospital, the implementation of the wind construction program" to ensure that the special management of corrective action does not go through the motions, and put it into practice.
Second, the system to carry out professional ethics education, strengthen the social supervision and self-restraint mechanism
1, deepen professional ethics education, strengthen the connotation of the construction. Starting from the improvement of ideological and political quality and the cultural construction of the hospital, to strengthen the medical staff of the spirit of love and dedication and integrity for the people's service concept, to enhance the sense of responsibility and sense of honor of the medical staff, and to improve the medical staff to comply with the law and the conscientious awareness of clean practice. Monthly staff quality learning plan, not only the department as a unit repeatedly organized medical staff to learn the Ministry of Health "eight prohibited", Anhui Province Health Department issued "ten bans", eight service commitments, strengthen integrity services, human services and other professional ethics related knowledge training, but also made a beautiful We have also made beautiful publicity boards and hung them in the eye-catching places so that the medical staff can keep them in mind. In medical activities, the medical staff are forbidden to use their positions to accept or ask for "red packets", gifts and banquets from patients, their relatives and friends, and those who violate the "eight professional disciplines" and "ten prohibitions" are all prohibited by the rules. "The company's website is a great place to find out more about the company's services, and to find out more about the company's services.
2, a wide range of survey work, increase social supervision. In order to strengthen the construction of the wind, our hospital to the community announced ten service commitments, while the department to the hospital, individuals to the department also made a commitment, and hired the CPPCC, Discipline Inspection Commission, the Consumer Council, price, Civilization Commission, the Lao Cai, newspaper, television, Xijin Street Office, the court, the neighborhood committee and other units of leadership and comrades for the hospital wind supervisors, quarterly satisfaction questionnaires, to learn about health care services in the Medical quality, quality of care, medical ethics, health environment, quality of logistical services and other comprehensive service conditions, and the opinions of the public to carry out serious rectification. At the same time, through the electronic large screen, major newspapers, announcements and other forms of patients and society to publicize the discipline of the practice of the provisions of the discipline, consciously accept supervision, and set up the dean of the electronic mailbox, suggestion box, reporting telephone, responsible for dealing with the problems reflected by the masses.
3, the establishment of a sound mechanism for the reception of public complaints, and seriously accept and receive letters and visits from the public. Strictly implement the "first visit system", the establishment and improvement of the complaint procedure, encourage real-name reporting, strengthen the supervision and monitoring work, so that there is a report must be received, received must be done, done must be fruitful. At the same time, seriously accepted, properly handled, do not shirk, not perfunctory, not to intensify the conflict, the problems reflected in a timely manner to organize the investigation and verification, put forward processing opinions, investigation of each piece of verification, processing, feedback.
Third, the implementation of the "heart service, create a moving" service concept, the establishment of people-oriented integrity of the service system
1, a clear service purpose: adhere to the "patient-centered, high-quality service; quality as the core, saving lives and helping people. The service tenet of "patient-centered, high-quality service; quality as the core, to save lives and help the injured", to maintain the rights of patients to medical treatment, to provide patients with humanized services. To this end, we are determined to take patients as the center and patient satisfaction as the standard when formulating policies and guidelines, fully respect and understand the needs of patients, and start from the smallest detail. In addition, the logistic support personnel take the initiative to change position, change passive service into active service, provide guarantee for medical treatment, and provide efficient, fast, convenient and comfortable service for patients. Consideration and understanding of the patient's pain, to solve the patient's difficulties and inconvenience, additional outpatient registration and charging window, to solve the outpatient congestion, registration and charging long queues; at the same time, set up a medical desk, arranged for two nurses to guide the guide guide; pharmacy arrangements for 5 people to send drugs to the inpatient area; the introduction of dynamic air disinfection system, to provide assurance for the safety of patient surgery; outpatient and inpatient installation of centralized air-conditioning, to provide a good environment for medical treatment; to remove the patients, to provide a good environment for medical treatment; to provide a good environment for patients. The outpatient and inpatient departments install central air-conditioning to provide a good environment for consultation; give patients more spiritual care and comfort in addition to treatment, and communicate with patients verbally, physically and spiritually, such as strict requirements for the standardization and implementation of the talk system, including admission talk, pre-operative talk, anesthesia talk, talk on adverse reactions to medication, injury checkups and diagnosis and treatment talk, post-operative talk, discharge talk, etc., and stipulate civilized language and taboo language to standardize the behavior of the service; Do everything possible to solve the patient's plight from the medical, but also find ways to solve problems for patients, everywhere care for the patient, the service desk 24 hours a day free supply of boiled water, the guide to provide advice for the patient to take the checklist, the old cadres to take medication, to provide warm service to the patient.
2, set up the concept of integrity service, enhance the integrity of the hospital brand awareness. To the "price service into the ten thousand", "price integrity unit", "integrity commitment to the enterprise alliance" the actual work, the people-oriented, honest service as the current industry style construction An important content, the establishment of a complete work system, the service work in all aspects of the real implementation. In addition, also carried out a civilized hospital, a women's civilized demonstration post, civilized speech and behavior norms entry and other types of activities.
3, strengthen the medical safety measures to prevent medical accidents. Organize medical staff to study seriously the "Regulations on Medical Accidents", "Practicing Physicians Law", "Drug Administration Law" and other relevant laws and regulations, to enhance the sense of responsibility, in-depth analysis of typical cases and medical accident case education, improve medical standards. The company's main goal is to provide the best quality products and services in the world, and to provide the best quality products and services in the world.
Four, the implementation of health care charges sunshine project, to eliminate the patient unreasonable burden of medicine
1, adhere to the medical service charges publicity system. Through the electronic display, bulletin boards, price lists and other forms of service items and prices for publicity, in case of price adjustment, timely update the content of the publicity, so that the actual price. The implementation of outpatient drug list system and hospitalized patients day list system, so that patients clearly see the doctor, clearly consumption.
2, clean up and rectify unreasonable charges, to eliminate the unreasonable economic burden of the masses to see a doctor. Adhering to the implementation of the "National Medical Service Price Item Specification", the hospital adopts the microcomputer management system to unify the charges, strictly prohibit any department or individual to charge privately under any name, reduce the people's unreasonable burden of medical expenses, seriously investigate and deal with the opening of the hitchhiking medicine, do hitchhiking checking and other infringement of the interests of the patients, so as to achieve the treatment of diseases, and to further improve the transparency of the examination. At the same time, we also have some special hardship group of people to implement the "three reductions and one exemption" policy that is 40% of the cost of beds, drug costs 10-15%, 30% of large-scale examination, free registration fee, only this year 1 to October **** 55 exemptions amounting to nearly RMB 40,000 yuan. In addition, the establishment of effective supervision and inspection mechanism, the Finance Section also strengthened accounting supervision, strict fee verification system to ensure that medical care, charges, drug prices are accurate. Strictly prohibit the occurrence of indiscriminate charging phenomenon, and strive to let the patient spend less money, look good.
Fifth, the implementation of centralized bidding and procurement system, and constantly reduce the operating costs of the hospital, as far as possible to benefit the people, to serve the community.
Strictly implement the national centralized bidding and purchasing policy for drugs, medical consumables, reagents, instruments and equipment, general supplies, infrastructure projects and other items. In the bidding process, the bidding unit is required to be no less than three. The bidding process must always have business departments, hospital leaders in charge, discipline inspection and supervision, trade unions, finance, experts and other aspects of the participation of personnel, and abide by the principle of "fairness, openness and impartiality", the comprehensive "efficiency ratio", and ultimately by the collective discussion, determined on the spot! Winning unit, to eliminate the occurrence of "backroom" operation behavior, and signed a certificate of responsibility with the supply unit, prohibit improper behavior. For the hospital to save operating costs, especially the centralized bidding and procurement of drugs 2.52 million yuan, directly benefiting patients 36 million yuan. The hospital's first 10 months of drug revenue accounted for only 41 of the hospital's total revenue, at the forefront of the city's hospitals directly under the hospital.
Sixth, the establishment of the construction of advanced models, increase the work of publicity
1, vigorously carry forward the positive spirit of the industry, focusing on the work of publicity. Give full play to the role of the news media, do a good job of publicizing the construction of health industry style. Through the press, cable radio, bulletin boards and other forms of publicity work, the regular release of the hospital newspaper, the launch of the website health care knowledge and counseling and other online medical services.
2, strengthen the positive guidance, set up a typical industry. Widely carry out activities to learn from the advanced people, motivate the cadres and workers sense of responsibility, sense of mission and enthusiasm for work. The advanced departments and individuals with high medical ethics and excellent service will be recognized and rewarded, giving full play to the role of a typical call, incentive, so as to form a good industry culture, and promote the continuous improvement of the image of the hospital industry.