Commitment letter for after-sales service of office equipment 1 1. Guarantee to provide high-quality goods and services to municipal administrative institutions at a price not higher than the unit price of goods in the bidding documents in accordance with the requirements of the bidding documents and the commitments of Party B's bidding documents.
2, to ensure that the municipal administrative institutions procurement priority.
3. Designate a person to be responsible for the general office supplies supply business of municipal administrative institutions.
4. Guarantee to provide free delivery, installation, debugging and training services for municipal administrative institutions.
5, to ensure that the goods provided to the municipal administrative institutions are true, no false, qualified unused products.
6. Provide after-sales service to municipal administrative institutions in strict accordance with the "after-sales service clauses" in the bidding documents and bidding documents, and ensure that the after-sales service provided is not lower than the manufacturer's standard.
7. The maintenance response time is within 2 hours, and free on-site maintenance service is provided during the warranty period.
8. Ensure the supply of maintenance spare parts.
9. The price of spare parts and labor costs outside the warranty period shall not be higher than the average price in the domestic market.
10, the spare parts provided are brand-new genuine products that meet the national quality inspection standards, and free tracking service is provided according to the maintenance situation.
1 1. During maintenance, properly keep the replaced old parts and hand them over to the user. Without the consent of the user, they shall not be discarded at will.
12. Establish procurement data files of municipal administrative institutions and provide consulting services for municipal administrative institutions free of charge.
Xx，xx，XX，XX
Commitment letter for after-sales service of office equipment 2 In order to better serve the new and old customers and truly solve the urgent needs of customers' office machinery and equipment, we solemnly promise:
1, the fastest realization of all-day door-to-door delivery throughout the year, with the most sincere enthusiasm to receive customer door-to-door service.
2. Deliver the goods to your door as quickly as possible and charge the maintenance fee at the most reasonable price.
3. Be honest with all customers, be polite, speak appropriately and behave generously.
4. Keep the maintenance site clean and tidy, and put tools in a standard and orderly manner.
5, comprehensive inspection, listen carefully to the customer's description of the machine failure, worry about the customer's urgency, think about the customer's thoughts, and do face-to-face pricing and face-to-face maintenance.
6. The requirements put forward by customers should be met as much as possible, and those that cannot be met should be patiently explained to customers.
7. Take care of customers' machines and equipment, handle them with care and put them in order.
8, carefully check the fault in the maintenance, ensure the quality of maintenance, and strive to do not maintenance.
9, after the completion of machine repair should take the initiative to inform the customer, and carefully explain the cause of machine failure, repair parts, replacement parts and costs.
10. The replaced parts should not be genuine, but inferior. When the price of replacement parts exceeds the repair cost, the customer's consent should be obtained.
1 1. Repair as soon as possible at work and do nothing else to reduce the waiting time of customers. If the fault point is large and takes a long time during the maintenance process, it should be explained to the customer.
12. Actively clean the repaired equipment and adjust it to the state specified by the customer, patiently explain the questions raised by the customer and actively demonstrate.
13. After the maintenance is completed, please fill in the comments on the maintenance form and sign it for confirmation, carefully register the service and keep complete records.
14. During the warranty period, customers will not be charged any fees for the same failure.
15. When all kinds of technical questions put forward by customers are difficult to explain or can't be explained, they should be recorded and answered to customers in time after asking the factory technical center.
16. When the customer's machinery and equipment have serious faults, help the customer to find the best solution, and do not refuse, avoid or shirk.
17, in terms of service, let customers worry, rest assured and be happy. There should be a warm beginning and a happy ending between the service process and customers.
Please contact us: fax: xx
Complaint telephone number: xx
Commitment letter for after-sales service of office equipment 3:
For your project number:; Project Name Project, if the equipment produced by our company is lucky enough to win the bid, our company will make the following commitments to the after-sales service of the winning equipment:
① After you buy our products, you can get free on-site user operation training, which will make your work more handy and let you know more about new products.
② The company has sufficient spare parts to ensure that customers will not delay their work due to lack of spare parts. Under special circumstances, temporary replacement of similar equipment can be provided.
③ The company responds to customer service requirements at any time.
④ One-year warranty service
"One-year warranty" means that the whole machine is guaranteed for one year or a certain number of prints within 12 months after the user installs or replaces the guaranteed products, or tries to reach a certain number of prints (depending on different models), whichever comes first. Free replacement of spare parts damaged during normal operation during the warranty period. The following are machine consumables, which are not covered by the warranty (accidents caused by force majeure such as toner, developer, fixing roller, separating claw, paper roll, charging grid, filter screen, scraper, natural disasters or unstable external power supply, failure or damage caused by non-quality problems).
A, quality assurance object:
20 machines
Copy/print 40,000 times a year, whichever comes first, and can be replaced free of charge: photosensitive drum, developing component, laser component, power board, image scanning component, operation panel component, LCD panel, motherboard, driving board, scanning control board and image correction board. (None of the machine parts not listed above are covered by the warranty. )
23-25 medium speed machine
Copy/print 60,000 times a year, whichever comes first, and can be replaced free of charge: photosensitive drum, developing component, laser component, power board, image scanning component, operation panel component, LCD panel, motherboard, driving board, scanning control board and image correction board. (None of the machine parts not listed above are covered by the warranty. )
28 medium-speed machines
Copy/print 80,000 times a year, whichever comes first, and can be replaced free of charge: photosensitive drum, developing assembly, laser assembly, power board, image scanning assembly, operation panel assembly, LCD panel, motherboard, driving board, scanning control board and image correction board. (None of the machine parts not listed above are covered by the warranty. )
30-40 machines
The photosensitive drum, developing module, laser module, power board, image scanning module, operation panel module, LCD panel, main board, driving board, scanning control board and image correction board can be replaced free of charge, whichever comes first in one year or 100000 copies/print run. (None of the machine parts not listed above are covered by the warranty. )
B. other warranty conditions:
1. The operating environment of the machine shall conform to the machine specifications. Working environment: (temperature 10℃-32℃). 5℃; Humidity 15%-80%)
2. Users must use the paper recommended by our company and the original genuine toner and parts provided by Samsung, otherwise our company has the right to terminate all warranty terms.
Xx company
20xx 65438+ 10 month 12