1. The parties involved in the medical dispute are responsible for writing out the facts of the case, as well as communicating, explaining, and answering questions to the patients or their families.
2. The director of the department in which the dispute occurred is responsible for organizing the medical staff of the department to discuss and summarize the medical dispute, learn lessons from it, correct the deficiencies, and formulate a system to prevent similar disputes. The director of the department is responsible for writing the discussion of the dispute, reporting it to the Ministry of Medical Affairs, and explaining it to the patient or his family accordingly to solve the medical dispute appropriately. If it is a medical dispute with medical responsibility, if the department can solve it by itself, it should be reported to the medical department for record.
3. Medical disputes that have been explained and mediated by the head of the department and the responsible person should be reported to the Ministry of Medical Affairs as early as possible, and the written materials about the disputes should be reported at the same time.
Second, the hospital medical technology discussion
1. Departmental explanation, mediation invalid medical disputes reported to the Department of Medical Services in a timely manner, the Department of Medical Services received the report to do the appropriate investigation, understanding and communication, and then the organization of the department director, the parties involved in mediation with the patient or the patient's family. If mediation is not possible, the Department of Medical Services reported to the Hospital Medical Safety Committee for approval to convene a technical seminar on medical disputes in the hospital.
2. The medical safety committee of the hospital is responsible for the collective organization and implementation of the Department of Medical Services related to the technical discussion of medical disputes.
3. The moderator of the technical seminar announces the procedure of medical technical discussion and meeting discipline.
4. The director of the department and the person concerned must be punctual to attend the hospital medical technology discussion, in which the person concerned should seriously and responsibly state the diagnosis and treatment process, and the director of the department should be fair and scientific statement of the department's opinion on the discussion.
5. Expert discussion.
6. Written materials need to be repeatedly discussed by the Medical Safety Committee, the experts who participated in the discussion, after certification, the conclusion of the discussion within 30 days after the meeting with the patient and the director of the department.
7. The affected party and the person in charge of the department of the hospital can exercise their rights when they disagree with the conclusions of the discussion of medical technology and apply for technical appraisal of medical accidents or sue the people's court.
Third, the city-level medical association organized by the medical malpractice appraisal
1. Medical disputes occurring in the department director and the parties concerned must be submitted within a week of the medical malpractice appraisal materials, punctually submit the materials to the Department of Medical Services. Submitted by the Medical Department to the Medical Association, with the Medical Association to organize the identification work.
2. Negotiate with the patient to solve the problem according to the appraisal conclusion.
3. If the negotiation is unsuccessful, the patient and his/her family can file a lawsuit to the court.
Four, court proceedings
1. Medical Department to prepare the relevant materials submitted to the court, the full-time lawyer to prepare a statement and defense. The full-time officer of the Ministry of Medical Affairs and the head of the department in dispute appeared in court.
2. According to the results of the court trial.
3. If the hospital bears the corresponding responsibility, the hospital in accordance with the relevant system to deal with the responsible person.
4. The hospital to develop relevant corrective measures to prevent similar incidents.