First, strengthen the sense of service, improve the quality of service adhere to the patient-centered, to the interests of the patient's needs as a starting point. Such as requiring nurses to quickly cart to the emergency room door to receive patients after hearing the ambulance sound. Provide patients with tissues, paper cups and boiled water. For the elderly and infirm patients without a chaperone to register, pick up medication. Every emergency hospitalized patient is escorted by a nurse or nurse practitioner. In order to solve the problem of many patients receiving infusion at night in summer, flexible scheduling has been implemented, and the number of patients working at night has been increased. These measures have been well received by patients. Especially in the case of doctor-patient disputes, and even scolded our medical staff, our nursing staff to do their best to explain reasonably, do not fight back, scolding, praised by the hospital.
Second, strengthen the study, cultivate high-quality team
The Emergency Department to develop a learning system and plan to strengthen the nursing staff's business knowledge learning. Carry out first aid professional training, selected nurses to the anesthesiology department, operating room to learn endotracheal intubation, requiring emergency eight pieces of operation everyone pass. Together with doctors, we study the new progress of cardiopulmonary resuscitation, emergency treatment of acute coronary syndrome, and trauma first aid. Improved the level of emergency first aid and rescue response speed. The whole department staff consciously study has become a trend, at present there are 8 nurses to participate in the national higher education nursing college class and undergraduate self-study examination. Two nurses who have been working for one year have passed the nursing license examination. Assign senior nurses to go out to study "new concepts of emergency nursing and emergency simulation first aid training".
Third, do a good job of teaching new nurses and interns
According to the characteristics of the work of the Emergency Department, the development of a three-month training program for new nurses, requiring them to three months of medical teaching. The new nurses are required to master the process of emergency treatment, pre-hospital emergency, how to receive emergency calls, master the use of all emergency department instruments, while strengthening the theoretical aspects of learning and assessment. In the first year of implementation of the training, achieved very good results. For interns to do not let go of the eyes, the weekly implementation of small lectures.
Fourth, caring for life, fighting for time and seconds
is the direction of the emergency department's efforts, but also to do a good job of the "urgent" word article. Such as XX November 7, sent to the emergency department of the fall injury patients, neither accompanied by people and confusion, restlessness, call not, bloody liquid overflow in the mouth, double lower limb open fracture. The nurse on duty to see the situation that oxygen, intravenous, and decisive use of endotracheal intubation, intratracheal sputum, oxygen and other treatments, while the opening of the green channel for the rescue of patients to win valuable time.
Fifth, do a good job of emergency medicine and emergency instrument management
First aid medicine preparation and various emergency equipment debugging is the basis of emergency work, has been implemented in each job is responsible for a person, the responsibility of the person, to do the class inventory, regular inspection, this year did not appear due to emergency medicine and emergency instrumentation to affect the work of the resuscitation. This ensures the timely, accurate and rapid rescue of patients.