I started my internship in the Technical Service Department of the Zhengzhou office of Qingdao Hisense Computer Co. on March 17th, and the internship ended on May 10th. Under the guidance and help of departmental leaders and colleagues, I slowly understood the company's organization, business conditions and management system, as well as the basic business of the technical service department, and learned a lot of knowledge about computer maintenance. s0100
Haisin Group is a domestic large-scale professional electronic information industry group formed with Hisense Group Corporation as the investment parent. More than 30 years of entrepreneurship, from the initial Qingdao radio factory, to Qingdao TV factory, Hisense Electrical Appliance Company, the development of domestic famous large-scale high-tech enterprise group. Over the years, Hisense adheres to the development strategy of "high technology, high quality, high level of service, and create international famous brand", takes optimization of industrial structure as the base to store technological innovation as the driving force, and capital operation as the leverage, grows rapidly and develops rapidly, and is the first to construct and focus on the 3C industrial structure dominated by household appliances, communications, and information, and its leading products are TV, air-conditioner, computer, mobile phone, and mobile phone. The leading products are TVs, air conditioners, computers, cell phones, refrigerators, software development and network equipment. Hisense has a national enterprise technology center, a first-class postdoctoral research station, and undertakes more than ten national projects every year. 2002, Hisense integrated information, talents, equipment and other technical forces, and expanded into Hisense Group Research and Development Center, which has 11 professional and technical institutes and more than 1,500 excellent professional and technical talents. Hisense insists on investing more than 5% of its sales revenue in technological innovation, and strives to make breakthroughs in core technologies such as integrated circuit design, network equipment and services, and new electronic displays.
At present, Hisense has more than 20 marketing centers, more than 200 branches and offices integrating sales and service, and more than 10,000 maintenance and service outlets nationwide. The products are also exported to nearly 100 countries and regions such as Europe, Africa, Southeast Asia, South America, North America, etc. It has also set up trading branches or offices in Japan, Brazil, the United States, Indonesia, the Middle East, Australia, Hong Kong, Italy, etc., and has set up a production base in South Africa to carry out localized operation.
Taking "Innovation is Life" as its tenet, Hisense Computer Corporation was established in 1996 with strong technical support from Hisense and strong scientific research support. It relies on "science and technology and talents" and insists on the tenet of "knowledge is wealth, talent is profit" and "seeking benefits from management", giving full play to the advantages of the company's young and knowledgeable staff. We give full play to the advantages of youthfulness and intellectualization of our staff, grasp the management internally, fight for the market externally, give full play to the advantages of the team, and make remarkable achievements in just a few years, becoming a force in the industry. Its products through the national electric product certification (CCEE), through the national 28 provinces and municipalities in collaboration with the city product quality certification, enjoying the right to sales exemption to the consumer priority recommended qualifications. Product reliability index MTBF (Mean Time Between Failure) reached more than 12,000 hours. 1995, Hisense Technology Center was jointly recognized by the State Economic and Trade Commission, the General Administration of Customs and the State Administration of Taxation as a state-level technology center, strong technical strength and talent team for Hisense's computer technology research to provide a solid guarantee; technology center is not only Hisense's R & D base, but also Hisense's The technology center is not only the R&D base of Hisense, but also the incubator of new industries and the cultivation center of talents. 98 June in the ISO9001 quality system certification review of the China Electronics Quality System Certification Center, Hisense Computer Corporation became the Chinese counterparts of the company that passed the certification in the shortest period of time.
In recent years, Hisense has always been committed to providing the community with the best and most up-to-date scientific and technological products for the people, and has successively launched commercial and home computers as well as high-end graphic workstations, servers and network products. Hisense computers have won the "99 years of preferred brands to buy" and "98 years of the actual purchase of computers" third place, its "Golden Arrow 99H" won the first place in the high-grade group of four tests, "Golden Arrow 99V" won the first place in the high-grade group of four tests, "Golden Arrow 99H" won the first place in the high-grade group of four tests. Its "Golden Arrow 99H" won the first place in four tests of the high-end group, "Golden Arrow 99V" won the first place in four tests of the mid-range group, and "Blue Arrow" won the first place in eight tests of the cheap group. Its representative products "Seaview", "Return", "Hafei", "Arrow" series computers and The "Lightning" series of graphic workstations have been ranked first in many evaluations and user surveys conducted by national authoritative organizations.
Helixin's service commitment is:
1〉National Joint Warranty, computer malfunction, the user can use the "Quality Assurance Certificate" in the nearest Hisense the nearest Hisense repair department at all levels as well as the various authorized repair centers to obtain maintenance services.
2>In the area with Hisense computer repair service station to implement the service within three days to repair.
3>Free repair, in the computer is missing the warranty period and under normal use of the failure, the cost of parts and repair costs are exempted, beyond the warranty period, free of service fees, only the cost of fees.
4〉Warranty period of the first year, the normal use of the computer in the process of failure, simply broadcast the Hisense computer company located in the region's service hotline, you can make an appointment, and in the appointment time to enjoy free home service.
5>Lifetime maintenance, in order to completely solve the customer's worries, for more than the warranty period of Hisense computer, by the user and any maintenance center (station) signed an agreement, you can enjoy lifelong maintenance.
My internship department is the technical service department, mainly engaged in the Zhengzhou area of computer sales and after-sales service work. Although I studied e-commerce, but in the computer maintenance knowledge is very little, and never give people do computer repair work, so everything is to learn from scratch. At the beginning of the internship, the office colleagues gave me some of the company's rules and regulations about departmental operations and computer maintenance, so that I have a certain understanding of the company's operations and computer maintenance - especially the system maintenance, and really appreciate the importance of a heavyweight national enterprise units to the importance of the personnel, and understand my technical services department of the computer maintenance work, although it is the operation of the business sector is a small side, but the relationship between the enterprise in the eyes of the general public. Relationship to the image of the enterprise in the minds of the general public, the relationship between the enterprise to participate in the nationwide computer sales competition vigor and brand affinity. We have experienced big brothers and sisters also gave me a careful explanation of the computer maintenance of each note, often lead me to customer visits, product market research, computer system maintenance; later, and let me participate in a number of specific tasks, such as the appointment of the customer, the maintenance of a single open, external publicity and specific maintenance work,. In the department leadership and all colleagues to help guide, after so many days of study, work, I have been familiar with the whole process of computer maintenance, can be independent, skilled maintenance of computers, more accurate report a variety of computer failure problems.
During the internship period, I y feel that the Technical Services Department is a united, progressive, energetic collective. Every day we all welcome each other with a smile, even if we face a lot of work pressure, the office will still hear the sound of laughter; the face of customers, we are always enthusiastic and sincere; in the face of work difficulties, we always help each other until the solution of the problem. The whole department lives in harmony, just like a big cozy family. The departmental leaders are the parents in this family, giving everyone a lot of space to give free play. From them, I really realized the real meaning of Qingdao Hisense's "respect for people, dedication, high efficiency, high level of service", the meaning of the service department's "service, dedication", the service concept of "creating perfection, serving the community", and the service concept of "create perfection, serving the community". I realized the meaning of "service and dedication" of the service department, the service concept of "creating perfection and serving the society", the corporate culture of Qingdao Hisense Computer Company, and the meaning of "innovation is life". Especially moved me is that whenever I encounter difficulties to ask for help, who will selflessly tell me; once, a customer said that his computer often black screen for no reason, the failure of the dead, when we got there, no matter who could not find out in the end what is wrong or where there is a problem, I suggested that look at the customer is not the customer's own CPU overclocking of computers, and we did not because of my inexperience and did not consider that I was not experienced, and I did not consider the customer's computer. Because of my inexperience, my opinion was not taken into account, and it turned out that this was indeed the case, and then we picked back the main frequency of the CPU, and educated the customer on the importance of never overclocking computers themselves; and then everyone praised me on the spot at the end of the day during the wrap-up of the day. I was so happy. I am proud of being able to intern in such a company, and I am proud of the career of Qingdao Hisense people. I am very glad that I can work and study in such a harmonious atmosphere in such a limited time, share happiness and work with my colleagues. So I try my best to learn from my colleagues, ask questions when I don't understand, and earnestly complete every job given to me by my leaders and colleagues. The departmental leaders and colleagues also tried their best to help me, teaching me business-related knowledge, patiently answering my questions and confusions, and giving me a series of internship programs to help me achieve the purpose of the internship.
In this period of time, I have not only made good use of the professional knowledge I have learned, but also learned a lot of practical ways of dealing with people that I can't learn in school, broadened my knowledge, and enriched my social practice experience, which has laid a good foundation for me to enter the society
Thank you very much to the Qingdao Hisense Computer Company, and thank you to the Technical Service Department for giving me such a valuable internship opportunity, which enables me to learn about the society, the society and the world.
Thank you very much to Qingdao Hisense Computer Company and the Technical Service Department for giving me such a valuable internship opportunity, so that I have a deeper understanding and awareness of society, work, and learning, and for me to go to the workplace to add confidence, so that I have left a good page in the university life!