Legal analysis: medical institutions shall set up medical service quality monitoring department or with full-time (part-time) staff, specifically responsible for monitoring the medical staff of the medical institution's medical services, inspection of medical staff practice, accepting patients' complaints about medical services, and provide them with consulting services.
Legal basis: "Regulations on the Treatment of Medical Accidents"
Article VI of the medical institutions shall carry out medical and health care management laws, administrative regulations, departmental regulations and diagnosis and care norms, routine training and medical service professional ethics education.
Article VII of the medical institutions should be set up to monitor the quality of medical services, or with a full-time (part-time) staff, specifically responsible for the supervision of the medical staff of the medical institution's medical services, inspection of medical personnel practice, accepting complaints from patients on medical services, and provide them with consulting services.