Dental Hospital Front Desk Job Summary 1
Time is always fleeting, in the front desk work for a year, I have a lot of gains and feelings, since the tenure of my efforts to adapt to the work environment and the front desk of this brand new job, to conscientiously fulfill their work responsibilities, to complete the various work tasks.
First, the daily work content
1, transfer calls, accurate transfer of visitors to the phone, euphemistic treatment of harassment of the phone, improve work efficiency.
2, visitors reception and guidance, with the personnel department to do a good job of candidate information registration.
3, address book update, in view of the company's large staff mobilization, as well as more new personnel, the address book can not be changed in a timely manner, affecting the communication between the various departments as well as between customers and the company. So we need to do a good job of following up, update the address book in a timely manner, and often communicate with the departments in the future work, so that we can get the right information in a timely manner.
4, attendance records, for the new employees to register fingerprints, do a good job of attendance supplemental records.
5, record the daily duty situation, and do a good job at the front desk as well as the VIP room cleaning.
6, 9:30-10:00 every day to open the led screen, and check its use, if there is a failure, immediately contact the relevant personnel maintenance.
7, do a good job of general manager, chairman of the office cleaning.
8, get the daily newspaper and mail, and forward the letters to the relevant personnel in a timely manner.
9, the distribution of company documents, timely distribution of documents to all departments, the company's policies and measures quickly conveyed.
10, meeting work, before the meeting to inform the personnel on time to the meeting, and prepare tea; meeting to add tea in a timely manner; meeting after the end of the meeting to do a good job of cleaning the conference room.
11, the daily registration temperature, open the air conditioning according to regulations and make a record.
12, when off duty to check the front desk lights, VIP room and warehouse door locks, to determine the air conditioning, computer power off.
Second, there are problems
not careful enough to do things, consider the problem is not comprehensive, and sometimes lost. At present, the company's personnel flow is large, in and out of the personnel more and more often, there are some omissions.
Third, on their own suggestions
1, as a general office staff, in addition to down-to-earth, serious work, but also should pay attention to communication with various departments. Understanding of the development of the company and the work of various departments, with these knowledge reserves can timely and accurately answer visitors' questions and accurately transfer the caller's phone.
2, according to the provisions of the premise of doing things should also pay attention to the ways and means, firm attitude, speak politely, and strive to improve the quality of their services.
3, things should be well thought out, careful. Sometimes because of some small problems into a big mistake, so everything should first think of the consequences.
4, the progress of work and work in the process of the problems encountered due to the inability to deal with timely feedback to the superiors.
5, to strengthen the knowledge of etiquette. The light work is far from enough to learn, in his spare time must also learn the relevant professional knowledge, to understand how to deal with people must comply with the etiquette of common sense.
These are exactly what I lack in my work. Through reflection, I think, no matter which position, no matter which job, are part of the company's overall organizational structure, are for the company's overall goals and efforts. For the front desk work, it should be "the image of the company, the starting point of the service". Because for customers, the front desk is the first step of their contact with the company, the first impression of the company, and the first impression is very important, so the front desk to a certain extent on behalf of the company's image. At the same time, the company's service to customers, from the front desk to welcome customers, a good start is half of the success. With the recognition of its importance, prompted me to further think about how to do my job. So in the future I will definitely work harder!
Dental Hospital Front Desk Summary 2
The years so quietly slipped away, I can not count this is the first few years in the hospital, in the past 20 - years, I in line with the work of a serious and responsible attitude, the more successful completion of this year's work, the following is a short summary of my work:
A reception service
1, warm reception of patients and outsiders, take the initiative to arrange and contact patients and outsiders to visit, try to shorten their waiting time.
2, please fill out the medical record of the first patient, check the contents of the filling, in order to ensure the accuracy of the patient's information, the patient's address and telephone changes should be made in a timely manner to amend.
3, the patient waiting time of more than 20 minutes, should take the initiative to explain to the patient, can not be in the reception desk to receive the work of unrelated personnel, talk about and deal with things unrelated to work.
4, the management of audio, television and computer, keep the waiting room clean and quiet.
Second, the work of the service
1, answer the phone, do a good job of communication between patients and doctors.
2, accurately transferring medical records to the computerized patient file, accurate and relevant information.
3, do a good job of six months to a year on the day of the patient return visit and do a detailed registration, found that the problem of good communication between doctors and patients.
4, do a good job of mechanic model of the receipt and issue of work, and do a detailed registration.
5, do a good job of charging, timely cash, clear accounts.
Third, the need to improve the place
1, the art of verbal communication still need to learn more, the nature can not be too impatient, to calm down a little.
2, the uploading and downloading of information should be rapid, do not delay.
3, more actively do a good job in the patient's return visit.
In the past year, I worked conscientiously and diligently, did not take a day off for personal reasons, and devoted myself to the work of the hospital's front desk. In the new year, I must live up to the hope of the leadership, the front desk work to do a more detailed, more specific, better service for the department, for the patient service.
Dental Hospital Front Desk Work Summary 3
The past 20--year is a full and busy and happy year. At this time of the end of the year, looking back at the past, looking forward to the future! The past - the beginning of the month, under the guidance of the - Dental Hospital, in the departmental leadership of the care and help and friendly cooperation between colleagues, our work and learning to get a lot of progress.
First, improve the quality of service, standardize the front desk service
The front desk is to show the image of the hospital, the starting point of the service. For customers, the front desk is their first step to contact our hospital, is the first impression of the hospital, is very important. So the front desk represents the image of the hospital to a certain extent. At the same time, the hospital's service to customers, starting from the front desk to welcome customers, a good start is half of the success. With the awareness of its importance, so we must do our job seriously. Strive to improve the quality of service. Seriously answer every phone call, the response to the question seriously answer good records at the same time according to the information involved in the department or the person responsible for scheduling, delivery, reporting. When customers visit us, we will always focus on maintaining a good service attitude, warm reception. In the appropriate environment to skillfully answer the questions raised by the customer. Do welcome with a smile, patience and meticulous, warm tips and so on. In our spare time we will strengthen the study of some of the telephone skills and service etiquette knowledge. Constantly charging for themselves to adapt to the rapid development of the salon.
According to the record statistics, in 2019 I came to the hospital to start: fill in - more than once, receive visiting guests - more than once, order drinking water - more than once, do the staff attendance sheet - times, transfer calls - more than once, update the address book - times, express delivery and receipt - more than once, inventory requisition inventory - times, send and receive faxes - more than once, print documents - more than once, clean - more than once, transfer calls on weekends - times, fingerprint registration -The company's workforce has been growing at a rapid pace, and the company has been able to make the most of its time.
Second, do a good job of warehouse management, inventory the warehouse on time, do a good job of items categorized
Strictly in accordance with the hospital system, so that each item in and out of the registration. Timely check the integrity of the items, the lack of or damage to the items timely reported to the relevant departments for procurement or repair. According to the statistics of 2019 - month to date **** handle the various departments of the items in storage - more than once, the items in storage are equipped with the corresponding out of storage records.
Third, we should take the big picture into account, regardless of personal gains and losses
Whether it is working time or vacation time, the hospital has a temporary task assignment, we obey the arrangements, actively go with, do not find reasons to shirk.
As a member of the --, we will dedicate ourselves to the hospital. Usually actively participate in the activities organized by the hospital to strengthen the feelings between colleagues and communication between departments. And understand more about the basic situation of the hospital and business content. In order to better work in the future to lay the foundation.
Although the work of the front desk is sometimes more trivial, but the size of the matter is to be serious in order to do a good job. So we will do everything by heart. Thank you for the departmental leadership of the teaching and the hospital to give us the opportunity; through the work of these days, I am also awake to see that I still have many shortcomings, in the days to come we will strengthen learning, and strive to do a better job!
Oral Hospital Front Desk Summary 4
20 - year is the opening year of our clinic, in the - the correct leadership of the Health Bureau and strong support, in the staff *** with the efforts of our hospital closely around the "science and technology hospitals, hospitals, hospitals quality "opening year", is also my hospital's "year of development", in order to -- town and surrounding townships "to establish a brand, occupy the market, take root" in the hospital under the leadership of the Board of Directors. Adhere to the "high starting point, high standards, high-grade" perspective and "account for the market, laying the foundation, the cost of operation" concept:
1, vigorously strengthen the investment in equipment, we invested heavily in the introduction of South Korea dental implant system, Japanese root canal treatment system, dental whitewash We spend a lot of money to introduce Korean dental implant system, Japanese root canal treatment system, dental scaling system, sandblasting system, low-radiation dental film - light machine system, cell phone anti-infection disinfection system, etc., and constantly improve the service capacity.
2, adhere to humane standards, carefully planned and decorated clinic, we set up in the hospital "three rooms and two districts", three rooms both special clinic, orthodontic room, comprehensive treatment room, two areas for the two recreational waiting area, one of which is TV-based, a newspaper-based, in order to suit the waiting needs of different groups of people, so that the general public as much as possible in a comfortable, elegant and comfortable waiting area, so that the public can enjoy a comfortable and comfortable waiting area, so that the general public as much as possible in a comfortable, elegant and comfortable waiting area. The general public as far as possible in a comfortable, elegant environment to enjoy the medical services.
Second, pay attention to quality management, to eliminate cross-infection
Our purpose is "medical safety is no small matter, the interests of patients are no small matter, all the defects can be avoided," the quality of medical management is our "lifeline". We are committed to quality management as our "lifeline".
1, the establishment of medical safety management special work leadership team, the director of the hospital director of the leading group, directly responsible for the hospital's overall medical safety work.
2, the strict implementation of Zhejiang Province, oral infection management standards, the introduction of efficient cell phone disinfection system, while vigorously strengthening the cleaning of medical equipment, disinfection, sterilization and medical waste recycling work, to effectively eliminate cross-infection, to ensure medical safety.
3, painless medical treatment, in order to reduce the pain, we insist on the use of imported ultra-fine needles and imported Bilan anesthetic, with careful operation, combined with meticulous treatment programs, weighing the pros and cons of each program, *** with the development of treatment programs, and at every step of the initiative of the patient's prior informed consent.
4, affordable health care, we continue to increase medical costs, and constantly improve the quality of medical care and advanced equipment investment, we strictly implement and lower than the provincial price bureau of non-profit medical institutions to charge the fee, the most affordable prices directly to the benefit of the masses, the masses have been unanimous praise.
Third, pay attention to the service connotation, set up a good reputation
"to service, tree reputation" is the goal we pursue, in the daily clinic work, we have always been consistent cut "people-oriented" concept, and constantly improve the quality of service.
1, the implementation of the "smile to welcome, active greeting, the first responsible for the discharge of the hospital to send" service mode, change "to serve me" to "I want to serve".
2, the strict implementation of the five activities, both "to welcome the voice, ask the voice of the answer, go to the voice of the send, do not understand the voice of the explanation, dissatisfied with the voice of the apology.
3, to carry out the appointment clinic, in order to save the waiting time of patients, we in the network and telephone hotline have opened the appointment service, convenient for everyone to visit, patients as long as the first time in our hospital to accept the examination and treatment, can be based on their own convenience, through a variety of ways to make an appointment for the next time to visit the clinic.
4, constantly improve the management of the clinic website, convenient for the majority of patients to query the oral health care information and understand the hospital a variety of information and communication between doctors and patients.
5, pay attention to the clinic environment at any time clean, elegant, comfortable, keep the windows and mirrors quiet, and free tea for waiting patients and their families.
Fourth, focus on dedication to society, and actively carry out social welfare activities
According to the characteristics of our hospital and the needs of the masses, we continue to unite and organize the majority of employees to devote themselves to social welfare undertakings, and to give full play to the humanitarian spirit of the white angels to help the sick and wounded.
1, set up a youth volunteer service team to organize the form of participation in community health services.
2, to carry out the "heavy evening love, send warmth" activities, we regularly organize excellent medical staff to the Palace of the elderly, the village elderly apartments for the majority of the elderly to carry out oral health checks, and free gift of oral medical drugs.
3, the organization of young volunteers in villages, door-to-door, free of charge to provide visits, follow-up activities and oral health education and give oral health supplies and other activities.
4, actively participate in the "charity one day donation" activities, we in various occasions to the earthquake compatriots donated nearly - more than RMB.
5, actively carry out the "Love Teeth Day" activities in this year's - month - day, we organized - medical staff to - street to pay attention to the oral health of the elderly as the theme of the clinic activities, the scene to the oral examination and blood pressure measurement of the masses to scramble, a steady stream of activities, we *** to the elderly over the age of - years old to give away medicines and vouchers counting - million. Drugs and vouchers amounted to more than - ten thousand yuan, the distribution of oral publicity materials - more than 10,000 copies, the general public's unanimous praise and praise.
In short, looking back on nearly a year's work, the foundation of our work has a new development, measures have a new initiative, the situation has a new breakthrough, at the same time, we are also soberly aware that there are still many shortcomings in our work, in the new year, we will be more enterprising, pioneering, pragmatic and pragmatic work, and strive to build a new success for the construction of our hospital's strong hospital.
Dental Hospital Front Desk Summary 5
20 - year is the opening year of our clinic, in the - the correct leadership of the Health Bureau and strong support, in the staff *** with the efforts of our hospital closely around the "science and technology hospitals, hospitals, hospitals of quality "opening year", is also my hospital's "development year", in order to -- town and surrounding townships "to establish a brand, occupy the market, take root" in the hospital under the leadership of the Board of Directors. Adhere to the "high starting point, high standards, high-grade" perspective and "account for the market, laying the foundation, the cost of doing business" concept:
1, vigorously strengthen the investment in equipment, we invested heavily in the introduction of South Korea's dental implantation system, the Japanese root canal treatment system, dental whitewash We have invested heavily in the introduction of Korean dental implant system, Japanese root canal treatment system, dental scaling system, sandblasting system, low-radiation dental film - light machine system, mobile anti-infection disinfection system, etc., and constantly improve the service capacity.
2, adhere to humane standards, carefully planned and decorated clinic, we set up in the hospital "three rooms and two districts", three rooms both special clinic, orthodontic room, comprehensive treatment room, two areas for the two recreational waiting area, one of which is TV-based, a newspaper-based, in order to suit the waiting needs of different groups of people, so that the general public as much as possible in a comfortable, elegant and comfortable waiting area, so that the public can enjoy a comfortable and comfortable waiting area, so that the general public as much as possible in a comfortable, elegant and comfortable waiting area. The general public as far as possible in a comfortable, elegant environment to enjoy the medical services.
Second, pay attention to quality management, to eliminate cross-infection
Our purpose is "medical safety is no small matter, the interests of patients are no small matter, all the defects can be avoided," the quality of medical management is our "lifeline". We are committed to quality management as our "lifeline".
1, the establishment of medical safety management special work leadership team, by the hospital a hand - the director of the leadership team leader, directly responsible for the hospital's medical safety work.
2, the strict implementation of Zhejiang Province, oral infection management standards, the introduction of efficient cell phone disinfection system, while vigorously strengthening the cleaning of medical equipment, disinfection, sterilization and medical waste recycling work, and effectively eliminate cross-infection, to ensure medical safety.
3, painless medical treatment, in order to reduce the pain, we insist on the use of imported ultra-fine needles and imported Bilan anesthetic, with careful operation, combined with meticulous treatment programs, weighing the pros and cons of each program, *** with the development of treatment programs, and at every step of the initiative of the patient's prior informed consent.
4, affordable health care, we continue to increase medical costs, and constantly improve the quality of medical care and advanced equipment inputs, we strictly implement and lower than the provincial price bureau of non-profit medical institutions to charge the fee, the most affordable prices directly to the benefit of the masses, the masses have been unanimous praise.
Third, pay attention to the service connotation, set up a good reputation
"to service, tree reputation" is the goal we pursue, in the daily clinic work, we have always been consistent cut "people-oriented" concept, and constantly improve the quality of service.
1, the implementation of the "smile to welcome, active greeting, the first responsible for the discharge of the hospital to send" service mode, change "to serve me" to "I want to serve".
2, the strict implementation of the five activities, both "to welcome the voice, ask the voice of the answer, go to the voice of the send, do not understand the voice of the explanation, dissatisfied with the voice of the apology.
3, to carry out the appointment clinic, in order to save the waiting time of patients, we in the network and telephone hotline have opened the appointment service, convenient for everyone to visit, patients as long as the first time in our hospital to accept the examination and treatment, can be based on their own convenience, through a variety of ways to make an appointment for the next time to visit the clinic.
4, constantly improve the management of the clinic website, convenient for the majority of patients to query the oral health care information and understand the hospital a variety of information and communication between doctors and patients.
5, pay attention to the clinic environment at any time clean, elegant, comfortable, keep the windows and mirrors quiet, and free tea for waiting patients and their families.
Fourth, focus on dedication to society, and actively carry out social welfare activities
According to the characteristics of our hospital and the needs of the masses, we continue to unite and organize the majority of employees to devote themselves to social welfare undertakings, and to give full play to the humanitarian spirit of the white angels to help the sick and wounded.
1, set up a youth volunteer service team to organize the form of participation in community health services.
2, to carry out the "heavy evening love, send warmth" activities, we regularly organize excellent medical staff to the Palace of the elderly, the village elderly apartments for the majority of the elderly to carry out oral health checks, and free gift of oral medical drugs.
3, the organization of young volunteers in-depth village, door-to-door, free of charge to provide visits, follow-up activities and oral health education and give oral health supplies and other activities.
4, actively participate in the "charity one day donation" activities, we in a variety of occasions to - - earthquake compatriots donated nearly - - more than RMB.
5, actively carry out the "Love Teeth Day" activities in this year's - month - day, we organized - medical staff to - street to pay attention to the oral health of the elderly as the theme of the clinic activities, the scene to the oral examination and blood pressure measurement of the masses to scramble, a steady stream of activities, we *** to the elderly over the age of - years old to give away medicines and vouchers counting - million. Drugs and vouchers amounted to more than - ten thousand yuan, the distribution of oral publicity materials - more than 10,000 copies, the general public's unanimous praise and praise.
In short, looking back on nearly a year's work, the foundation of our work has a new development, measures have a new initiative, the situation has a new breakthrough, at the same time, we are also soberly aware that there are still many shortcomings in our work, in the new year, we will be more enterprising, pioneering, pragmatic and pragmatic work, and strive to build a new success for the construction of our hospital's strong hospital.
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