First, in order to enhance the hospital's 'service quality, the hospital is required to carry out smile service training up and down the hospital to bring the most beautiful and sunny smile to the doctors and patients friends.
Smile service includes: smiling face, sweet and warm words, removal of profanity, good service attitude, patient-centered. How to handle when there is a conflict, etc.
Second, hospital workers also need? Happiness Index?
1, first of all, the management took the initiative to adjust the concept, not only to the patient-centered, but also to the employee-centered.
2, secondly,? Happiness Index? The enhancement lies in the reasonable demands of the workers are solved.
3, so that employees experience the feeling of being in charge
4, to build a career development platform for employees, through the development of subspecialties, upgrade hardware facilities, bonuses to clinical departments and risk departments tilted to provide them with generous treatment and a good platform for development at the same time, and with which to establish the annual development goals of the section, rewards and penalties, and performance linkage.
1, to further strengthen the internal management of the hospital, and constantly improve the system, improve the quality of service;
2, the development of relevant incentives, and actively cultivate the introduction of talent;
3, improve the welfare benefits, to retain skilled personnel, improve the level of medical technology;
4, to strengthen the education of medical ethics and medical style, and to improve the attitude of service;
5, Give full play to the role of the party organization, increase their own publicity;
6, set up a typical, and vigorously publicize the good deeds;
7, open to patients the transparency of medical charges;
8, in the ward to organize more doctor-patient exchanges, and more communication with the patient and his family, to obtain the patient's and his family's understanding and support, and the harmonious relationship between doctors and patients;
9, Carry out more medical ethics, etiquette, business training, improve the quality of thought and business skills of medical staff, effectively eliminate? Cold, raw, hard? Phenomenon and medical disputes;
10, change thinking, think differently, really set up?
11, in the treatment of patients, should be reasonable inspection, rational use of medication, to eliminate large prescriptions;
12, to strengthen the medical safety education, improve the ability to prevent medical accidents;
13, in order to meet the needs of the masses of health, add more advanced medical equipment;
14, the annual political wind The review of the work of the wind should be more than a few times to open, to irregularly in-depth ward supervision and review.
The staff of the hospital development proposals four
The hospital leaders:
This year is the key year of development of our hospital,? The three good and one satisfaction? and? Medical Quality Miles? Activities are being carried out in an orderly manner, the shortcomings of the part of the good rectification, make up for the shortcomings, in order to carry out the above two activities in a colorful and more effective. The comprehensive target assessment, medical quality, quality nursing service, rational use of medication, hospital sensory management and other aspects of work to grasp and implement, in order to create? Second A? Lay a good foundation. In the blink of an eye I came to the hospital has been more than 2 months, the following two months I have seen and heard of the hospital to make a few small suggestions, the suggestions of the matter is not to the person, due to personal level, for reference only, the inadequacy of the leadership please criticize and correct.
1, there is a problem: the decree does not make sense, complaints, I do what I want, the responsibility is not clear Analysis of the reasons: the decree does not manifest itself in a soft implementation. Procrastination, incoherence, weak implementation. Hospital rules and regulations in the implementation process but resistance, ? False implementation? Cope with the implementation of? For example: some cadres of the General Assembly meeting are open, but after the meeting did not put the spirit of the meeting to comprehend and strong to implement, not personally in the specific work; individual workers in the actual work of not listening to the direct leadership of the arrangements, said: ? I only listen to the dean of a sentence, you have what great, this is the decree does not work, I do my own bad performance, so that some of the leadership of the work arrangements shall not be implemented, in an embarrassing situation. Some cadres and workers do not know what they should do, should not do anything, a day of confusion. The consequences of the poor order, I do what I want, the responsibility is not clear, the implementation of the consequences of the hospital's rules and regulations can not be effectively implemented, the public interest is directly undermined, the interests of the demand can not be realized.
Corresponding measures: At present, we have a clear division of labor, responsibilities, must accelerate the pace of administrative management, enhance the prestige of administrative management, ? Don't take it all in stride. We have to grasp the typical, grasp the highlights, to point to bring the surface, the previous time Mr. Guo Deyou also gave us a very good lesson to enhance the implementation of the restraint of the orders do not work, I do my own effective measures. Introduced? Hospital employment approach? The hospital employment method, strict employment system, open job competition, to take? The competent on the mediocre down? The principle. Eliminate the hospital up and down the cadres and workers complained about the phenomenon. We strictly in accordance with the introduction of the? Comprehensive target management assessment standards? One level to one level, resolutely implement the supervision, assessment and evaluation system. ? The life of a system lies in its implementation. We will never make exceptions in the implementation of various systems. Make exceptions? We will never make exceptions in the implementation of various systems, and we will create a soft environment. Soft environment. To let the system play its due norms, constraints and checks and balances.
2, there are problems: some cadres and workers are old-fashioned thinking, not clear responsibility, there is no correct view of development.
Reason analysis: some cadres and workers put the economic benefits in the first place, that the economic benefits are directly related to the monthly salary; for example: there are workers on how to say over: ? We do not care so much, only can get money on the line, those who do not have the money to do its dry what, we have been so? Not considering the social benefits and disregard for the long-term development of the hospital, that the social benefits are invisible, the development of the hospital is the boss, and his salary has nothing to do with the personal interests of the individual is harnessed to the social benefits and the development of the hospital above.
Corresponding measures: the whole hospital must change the way of thinking, emancipate the mind, unify the understanding, and actively plan the development of the hospital ideas, change the style of work, improve the concept of service, study and solve the outstanding problems, clarify the work of the idea of clear division of responsibility, layers of implementation. We have the direction of development and create? Second A? We have the direction of development and the goal of creating the second A. We have the system measures and working mechanism. We should take the market as the guide, give full play to the geography and our own advantages, take the refined management as the means, and use? Fishing net type? The management and accountability model, not as usual? We can't just blow the wind and not rain the rain as usual. We have to implement the accountability system, the thunder and lightning, rewards and punishments, with a sound working system and efficient working mechanism as a guarantee, reshaping the image, and strive to achieve the economic and social benefits of synchronous leapfrog development. In the development of the hospital at the same time, so that the quality of life of employees to further improve and enhance.
3, there is a problem: there is no perfect feedback channels and opinion response mechanism. Reason analysis: the hospital did not set up ? Complaints mailbox ? The hospital's internal cadres and workers, patients and their families, the community and other good opinions and suggestions have no platform to speak, we can not ignore the saying: ? The first step is to make sure that you have a good understanding of what you are doing and how you are doing it.
Corresponding measures: In the hospital appropriate place to set up? The company's website is a great source of information about the company's products and services. The first thing you need to do is to prepare the necessary paper and pens. Let the hospital internal cadres and workers, patients and their families, the community and other good opinions and suggestions to provide a platform to speak. We arrange for a person to collect a daily draft, the draft will be sorted out and categorized, timely and open-minded acceptance and adoption of good advice and suggestions, put forward unreasonable requests we have to explain to them one by one, so that they get a satisfactory answer to reduce misunderstandings, to earn the understanding and support of everyone, to build a harmonious relationship between the cadres and staff, doctors and patients.
4, there is a problem: the lack of implementation of the attendance system
Reason analysis: some workers do not have a strict concept of time, do not know the application of orderly time will be out of high efficiency. The hospital also did not pay attention to the importance of attendance.
Corresponding measures: install a fingerprint attendance device on the first floor, and assign a person responsible for management. Attendance is the basic work of hospital management, and is an important basis for the calculation of wages and bonuses, labor insurance benefits and other treatment. In order to strengthen the management of labor discipline, strict attendance system, the establishment of a good working order, and constantly improve the efficiency of the work, to ensure the completion of the work task, to achieve the rules and regulations, the leadership must pay attention to.
5, there is a problem: the health insurance network of information errors
Analysis of the causes: ① the direct cause of the software: that is, the hospital's internal software with the health insurance network does not match, the uploaded data can not be synchronized, resulting in information errors. ② human operation of the software is not skilled or irresponsible work perfunctorily. The previous incident of medical insurance of Boai Hospital is also the result of irresponsible staff. A person may not be able to do everything, but when doing everything is not serious, irresponsible, it is impossible to overcome the difficulties with this attitude, to play their maximum potential.
Corresponding measures: to find the software does not match the Department of the reasons for the symptom, or replace the software; so that the information entry personnel more skilled software operating skills, usually more workers to learn professional knowledge, to cultivate a responsible understanding, emotions and beliefs, as well as the corresponding norms to comply with the conscientious attitude of responsibility and fulfillment of obligations. That is, to develop a sense of responsibility and responsible for the spirit, is to do their share of things, the things they undertake to do their best, conscientious and responsible to complete.
6. Problems: Ineffective punishment of human errors in the work of health insurance
Analysis of the causes: lack of punishment mechanism, poor implementation.
Corresponding measures: to strengthen the leadership of the medical insurance organization, a clear division of their respective responsibilities, and the implementation of the layers. The first thing you need to do is to get rid of all the mistakes you've made, and you'll be able to get rid of them. The first thing you need to do is to get your hands on a new pair of shoes or boots. The first is a high-tension line. We need to use the "pyramid" to protect the funds. Pyramid? type of treatment, one by one punishment, when their own task to bear the responsibility of the problem when the courage to take responsibility, do not pass the buck.
7, there is a problem: the rate of telephone follow-up of discharged patients is not high, the patient's comments and suggestions do not play a better role
Reason analysis: the hospital does not have a follow-up system for discharged patients or other factors
Corresponding measures: the hospital appointed a person responsible for the telephone follow-up of discharged patients, with the use of? The hospital assigned a person to be responsible for the telephone follow-up of discharged patients, and used a telephone follow-up register of discharged patients. Record the patient's illness after discharge and the hospital's comments and suggestions, the patient's comments and suggestions is the patient to the hospital's best gift, the functional departments and clinical departments should be tracked against the problem of accountability, and quickly make corrections, while organizing the discussion of the relevant recommendations and to be implemented. Requirements for discharged patients to follow up at least once a month for three consecutive times. We have to recognize and reward the departments and individuals with good patient evaluations, and criticize and punish the departments and individuals with bad patient evaluations.
8, there is a problem: the department of drugs back to the warehouse is too much
Analysis of the causes: the software transmission of data caused by the human factor driven by the interests
Corresponding measures: a serious search to rule out the reasons for the software; we have to guide the cadres and workers to correctly understand the true meaning of the interests of the interests of the interests of the money, the right to include the material aspects of the interests of the emotions, friendship, ideals, ambitions, trust and other spiritual dimensions. The interests include money, rights, material aspects, as well as all emotions, friendship, ideals, ambitions, trust and other spiritual dimensions. Benefits we must have these three conditions: ① see the benefits of righteousness, righteousness and then take; ② gentleman love money, take the right way; ③ altruism and self-interest, is not a juxtaposition, but cause and effect relationship, the first altruism, before possible self-interest. Continue to reduce the proportion of drugs back to the library withdrawal and management mechanism, we have to fight for peace of mind money, sleep peace of mind. Otherwise, it will increase the unnecessary financial burden on patients, and bring irreversible bad consequences to me and the hospital.
Responsibility is the foundation of a person's behavior. A person without responsibility is often irresponsible for their own behavior, and some even disregard the most basic guidelines guidelines, to the detriment of others and the interests of society.
9, there are problems: antimicrobial drug abuse
Reason analysis: the lack of theoretical knowledge of medicine, profit-driven
Corresponding measures: to strengthen the medical staff on the "clinical application of antimicrobial drugs management approach" as well as the study of theoretical knowledge of the relevant disciplines, to master the rational use of antimicrobial drugs, the basic principles. Medical personnel who do not operate in accordance with the Measures for the Administration of Clinical Application of Antimicrobial Drugs should be treated strictly, and financial penalties can be considered when necessary.