Excellent personal year-end summary 7
Another year to the end of the year moment, there has been confusion, more hope and joy, in the achievement at the same time, but also to find the shortcomings of the work and the problem, now let yourself on the past work to do a detailed end-of-year summary. Below I bring you an excellent personal year-end summary, I hope you can enjoy.
Outstanding individual year-end summary (Selected 1)
I was transferred to the project in mid-x month of 20__, so far it has been half a year, were involved in the coking project closing and flue gas purification project civil engineering safety management. Over the past six months, under the correct leadership of the leadership of the Ministry of the project, all construction management personnel always bear in mind the "safety first, prevention first, comprehensive management" of the security purposes, strengthen the system of management, adhere to the strict control, the implementation of various safety measures, the top and bottom of the unity of mind, grasp **** tube, each do their best, with a high sense of responsibility to the safety work to go, and has achieved a stage of victory. Now I summarize the work of the six months.
First, the overall safety posture
So far, in the coking project and flue gas purification project construction process, in the project department and the subcontracting units of the *** with the efforts of the organization to carry out safety inspections, safety month and other safety activities, the subcontracting units of the safety, civilized construction management level has improved greatly, the site of the safety and civilization of the construction control is basically in place, the safe The overall situation is stable, in the past six months, the project did not occur personal serious injury or more accidents, general and above mechanical equipment damage accidents, scaffolding collapse (collapse) accidents, general and above fire accidents, to achieve the coking project and flue gas purification project before the start of the production safety management objectives.
Second, the safety work carried out
The project department strictly implement the company's various management regulations, in the two projects before the start of the establishment of the project manager as the first person responsible for the safety leading group and set up a safety monitoring station, the development of the project manager as the first person responsible for the safety of the production responsibility system, and at the same time, the strict implementation of the company's "one job, two responsibilities" system, so that the project department of the "one job, two responsibilities" system. "system, so that each department of the project department of each person to clarify their own safety responsibilities, in order to achieve the goal of production safety management to lay a solid foundation.
In the usual work, the strict implementation of the company and the project department of the various management regulations, to the system as a benchmark, every day on the site of the daily safety inspections, daily safety inspections and weekly regular safety inspection combined with the way to manage and supervise the implementation of safety and civilization construction remediation of construction areas, timely correction to stop violations of rules and regulations of the command, operation behavior. Serious violations of command, operation and do not listen to safety supervisors to stop, dissuade individuals and units, in accordance with the project "safety and civilization construction assessment and punishment regulations" are assessed and punished. Adhere to the principle of closed-loop treatment of hidden safety hazards, timely tracking, and improve the rectification of hidden hazards. At the same time, it also requires each subcontracting unit to designate a person responsible for seriously carrying out safety and civilized construction self-correction and rectification activities, and has achieved certain results in the control of sources of danger, and eliminated all kinds of safety accidents. Effectively curbed the occurrence of construction operations violations of rules and regulations.
In the safety management work, the three-level safety education is an essential part, but also the most important part of the project at the beginning of the project on the Ministry of all personnel education and leave information, in the daily work, and actively communicate with the management of the subcontracting team, in a timely manner, on the education of the new personnel on the site and leave information, so as to achieve the three-level safety education of the full coverage, and never leave out a person.
In addition to the three levels of safety education, the safety handover is also an indispensable part of the safety work, is a strong guarantee of the realization of safety management objectives. In the subcontracting of the subcontracting site when its management personnel for subcontracting into the field of the safety of the total submission; supervise the project department of the preparation of safety special programs and program submission and supervision of its implementation process, collection and collation of the safety technology submission records.
Third, 20__ year safety work plan
20__ year is the flue gas purification project steel structure project is an important stage of the whole project, due to the site conditions, the construction of electricity, construction machinery operations, work at height, lifting and hoisting, safety protection, fire safety management and cross operations and other aspects of the pressure and situation will be more severe, the project will be summarized in the Department of the The project department will summarize the successful experience, learn a lesson on the basis of continuing to increase the investment in safety measures, strengthen the publicity of production safety, education, strengthen the safety supervision and inspection, hidden trouble detection, increase the management of safety protection facilities and construction machinery, so that my project department's production safety work in 20__ year to a new level.
Outstanding individual year-end summary (Selected 2)20__ I engaged in the management of the technical quality of the Department of management, this position is a new starting point for me to work. Technical management position is a comprehensive technical quality management of construction projects and ensure the effective operation of the quality system. It includes the following work content: organization and implementation of national, regional, departmental regulations on technical quality, standards, documents; responsible for the project's technical quality management; drawing on advanced construction methods in the same industry or create their own unique construction methods in the enterprise to promote the implementation of continuous improvement of construction methods and improve the level of management.
According to the current situation of the enterprise and the long-term development plan to improve the technical training work. Therefore, the work of this department, I did the following work:
Technical management of the implementation of the Kanban management. The implementation of Kanban management is an important measure of our company's management, through the implementation of Kanban management to open up the distribution of grades, fully embodies the principle of distribution of more work, less work, less work, no work, to improve the efficacy of the principle of distribution according to work. The implementation process is based on the Kanban management related implementation programs and regulations, in accordance with the common work process to the team and the task group issued a task book, the task book is clear construction requirements, collaterals, materials, construction procedures and piecework days, the Ministry of the project according to the completion of the task book of the task group to check and verify piecework wages. During the period, the supply department, the technical management department and other related offices to cooperate with each other, full cooperation, to ensure that the projects on schedule, high quality, safe completion.
I have many years of solid foundation in technical management, the system is sound, but I think that for the phenomenon of the youth of the technical force, should be particularly strengthened construction program relevance and operability as well as the construction of the summary of the scientific and practical. I summarize the complete construction characteristics, procedures and methods for each project we have constructed. As a technical accumulation, if necessary, can be organized by the same kind of system information. Both can guide the future construction, but also for the bidding to provide basic information. In the preparation of the program on the program we have implemented the issuance of operating instructions in the method of organizing a set of practical in the chemical refining system of the completion of the data preparation instructions for the technicians who just joined the work of the completion of the data on the organization of the facilitation of the data.
As a management worker in the technical quality department, in the future work I will meet the new challenges with 100 times more enthusiasm, continue to improve the technology development system, strengthen the ability of technological innovation, the formation of high, large, precise, sharp as the core competitiveness of the technical difference between the competitive advantage of the gradual establishment of a complete and efficient technology development system, the formation of a unified technical management of the project, the implementation of the hierarchy, the goal of the assessment, mutual support, resources ******************. The technical management system of mutual support and resource **** enjoyment.
Work summary is a period of time has been done to the work, a comprehensive and systematic total inspection, total evaluation, a specific total analysis, total research; that is, to see what achievements, shortcomings and shortcomings, what experience, improve.
(a) the basic situation
1. The summary must have an overview of the situation and the narrative, some relatively simple, some more detailed. This part of the content is mainly on the work of the subjective and objective conditions, favorable and unfavorable conditions, as well as the work of the environment and the basis of the analysis.
2. Achievements and shortcomings. This is the center of the summary. The purpose of the summary is to recognize the achievements and identify shortcomings. What are the achievements, how much, in what areas, how to achieve; how many shortcomings, in what areas, what is the nature of, how to produce, should be clearly stated.
3. Experience and lessons. Have done a thing, there will always be experience and lessons. In order to facilitate future work, the experience and lessons learned from past work must be analyzed, studied, summarized, concentrated, and rise to the height of the theory to understand.
4. Future intentions. According to the future tasks and requirements of the work, drawing on the experience and lessons learned from the previous period of work, a clear direction of efforts, proposed measures for improvement.
(B) write a good summary of the issues that need attention
1. To fully occupy the material before the summary. It is best to listen to the views of all parties through different forms, to understand the situation, or to summarize the ideas and intentions put forward, with all aspects of the cadres, the masses to discuss. Be sure to avoid the leadership out of the point of view, to the masses to find the facts of the writing method.
2. We must be realistic, the achievements are not exaggerated, the shortcomings are not narrowed, not to mention the falsehoods. This is the basis for analyzing and drawing lessons.
3. The organization should be clear. Summarize is written for people to see, the organization is not clear, people can not see, even if you look at the reason why, so that the purpose of the summary can not be achieved.
4. To cut the appropriate, appropriate detail. The material has the essence of the phenomenon; there are important, there are secondary, the writing should be turned over to save the essence. Summarize the issues to have a primary and secondary, the details of the points, the details to be detailed, the details to be slightly.
Outstanding individual year-end summary (Selected 3)___ years of work in the engineering department, in the hotel leadership of the care and love and strong support, in the department of the hard work of all employees and unremitting efforts, to overcome the reduction of personnel, workload and other difficulties, vigorously carry out maintenance and tapping the work of technological transformation, and proactively solve the equipment and facilities of the existence of a variety of problems, conscientiousness and hard work, and more successful completion of the hotel leadership, the hotel has been the most important part of the work of the hotel.
First, carry out preventive maintenance to improve the effectiveness of the equipment.
(1) in early April, the central air conditioning 1 host annual maintenance, the use of mechanical descaling and chemical descaling double combination of scientific cleaning methods, remove the evaporator and condenser on the scale, the host of high-pressure down to the normal operating range. Seasonal maintenance was carried out on cooling water pumps and chilled water pumps, and bearings and waterproof seals were replaced and rust-proofing treatment was done, so that the working efficiency of the equipment was restored to the normal operating level. The central air-conditioning system was technically reformed by tapping the potential, increasing the amount of water distributed to cooling towers, and scientifically adjusting the flow rate, flow rate, head and inlet/outlet water temperature of chilled water. Reduced the operation of three cooling pumps, refrigeration pumps totaling 37.5kw, so that the equipment is always in the most economical state of operation, that is, to reduce the wear and tear of the equipment, but also saves the electricity bill.
(2) the air conditioning cooling effect is poor, fan coil noise of the guest room, the first level of maintenance. Remove the fan coiler, dust and scale cleaning, motor refueling, wind blade eccentricity correction, replacement of bearings and capacitors. Do anti-vibration technical treatment for fan coils to reduce air-conditioning noise and improve cooling effect, and chemically clean and adjust lobby air-conditioning cabinets. Annual **** complete 20 sets of fan coiler repair and maintenance tasks, each maintenance cost is only 30 yuan.
(3) in the room of the first level of repair and maintenance, at the same time, other equipment and facilities in the room maintenance. Check aluminum windows, handles, curtain tracks and pulleys; check bed control panels, lamps, furniture and toilet tanks. Remove bathroom exhaust fans for dusting, cleaning and oiling. Remove hair and other debris from the s-bend of the bathroom drain to keep the drainage smooth.
Summary: through the preparation of preventive maintenance and digging technical transformation, not only to improve the use of equipment efficacy, but also to reduce energy loss. May to October during the summer central air-conditioning operation, in the cooling effect greatly improved, the air conditioning open time is extended, power consumption than ___ years down 12%, saving 25,000 degrees.
Second, the use of new building materials to solve the legacy problem.
(1) The wallpaper of the corridor on the first floor of the guest rooms is blackened due to water seepage from the walls, affecting the image of the hotel. We propose solutions to the decoration company, the use of wood plywood brush 991 waterproof material to do the bottom lining waterproof combination of panels for the stainless steel show wainscoting, beautiful and generous, to put an end to the phenomenon of wall seepage and blackening. At the same time in order to meet the requirements of the fire code, and in the fire door and corridor installation of new led emergency exit lights.
(2) the seventh floor guest rooms outside the balcony floor windows every time it rains seepage phenomenon occurs, affecting the rental of rooms. We proposed a solution to the decoration company, the use of stainless steel and sunshine board to do the canopy, in addition to increase the diameter and number of drainpipes, combined with blocking, not only solved the problem of water seepage of the floor windows, and blocked the sun directly into the room, can be said to be two birds with one stone.
(3) foot bath roof leakage can not be solved for a long time, affecting the normal business. We propose solutions to the renovation company, using 911 waterproofing membrane to do three oil and two cloth waterproof layer, plus a layer of concrete, do 48 hours after the water closure test, and then paved with steel tiles, eliminating the problem of water leakage.
(4) In addition to the legacy of the problem is actively resolved, but also to the collective dormitory deficiencies in the rectification of the installation of cable TV lines in 36 rooms, enriching the amateur cultural life of employees. The power switches of all rooms in the collective dormitories and quadrangle were changed to leakage protection circuit breakers, which technically guaranteed the personal and property safety of employees and tenants. The abandoned warehouses, oil depots, toilets, etc. were changed into 11 rental houses, and canopies were installed for the rental houses in the quadrangle, doors, windows and roofs were repaired, to solve the practical difficulties of the renters, to increase the occupancy rate, and to increase the income for the hotel.
Summary: Through the understanding of new building materials on the market, combined with new technologies, new techniques, strictly according to industry norms and process requirements for construction, to ensure the quality of the renovation project, to completely solve the long-standing problems plaguing the normal operation of the hotel's historical legacy.
Third, to strengthen energy management, to eliminate leakage.
(1) the hotel's electricity metering, often the total meter and the departments of the sub-meter between the existence of a large deficit, especially in the summer air-conditioning use of the peak is more obvious, the highest difference of more than 10,000 degrees. We checked the electricity consumption records of the past three years, analyzed and compared them, measured the time-sharing currents of each department on site, calculated the apparent power, and did the power balance test, and found that the power metering of the Shu Xin Restaurant was abnormal. In order to ensure that the hotel's interests are not violated, to ensure the fairness and accuracy of electricity metering, we contracted to rectify the department's circuit, so that each contracted department is a separate power supply all the way to the Engineering Department's main switchboard for metering, the use of advanced electronic meters, reducing the line loss to the hotel to bring unnecessary losses, to put an end to the theft of electricity, electricity theft and other acts of public enrichment.
(2) Although the work in ___ years, more successful completion of the hotel's maintenance work and leadership of the tasks assigned, achieved certain results, but also exposed a number of problems and unsatisfactory place.
Specifically manifested as follows:
(1) the staff of the hotel awareness is not strong, the lack of teamwork, enthusiasm for work is not high, and other departments to communicate less;
(2) the level of technology varies, the individual staff technology is poor, lack of independent work ability, work dependence is strong;
(3) the work of the initiative is not enough, the work of the efficiency of the low, the lack of The spirit of ownership, saving consciousness is weak.
Summary: hotel project management is an art, in addition to a variety of equipment and facilities, each type of technical understanding and proficiency, but also need to have and the ability to communicate and coordinate with the upper and lower levels, to carry forward the team spirit, and to strengthen the love and dedication and professional ethics education, and strive to improve the management level.
Modern hotel competition, has been from the front than the hardware, than sales, than the service, the development of the backstage to strengthen the management of engineering, procurement, energy consumption and other aspects of the management. Engineering department in the hotel belongs to the logistics department, in people's eyes is a spending department. We will endeavor to learn from the engineering management experience of advanced hotels, improve the preventive maintenance system, so that the equipment is always in a highly efficient working condition, completely reduce energy consumption, slow down the growth of maintenance costs, extend the service life of the equipment, so as to save money. Every penny saved by the engineering department will become the pure profit of the hotel. The engineering department to build the hotel a new profit-making department, to create higher economic benefits for the hotel, is the goal for which we are striving!
Outstanding individual year-end summary (Selected 4)In the blink of an eye ___ year's work has come to an end, according to the actual situation of their own work, I have made an analysis of their own work, summarize the lessons learned, and put forward methods of improvement in order to make their own work in the future can be punished to prevent the future, and make up for their shortcomings, in order to continue to improve their work methods, improve work efficiency to provide a basis for the future.
First, job responsibilities
This year, under the leadership and concern of Yuanhong company, colleagues dedicated, my personal project performance to carry out quite smooth. First of all, the leadership arrangements for the business, in the case of colleagues with proper cooperation have been completed without fail. Especially when I am busy with new projects, colleagues can do a good job in a timely manner to close the project, such as for the notice of award, binding the bidding file information. For the most basic level of managers, both commanders and combatants, is the embodiment of the will of the leadership, opinions, but also the grass-roots issues of the feedback, so it is more important to set up a good image of their own, to become a role model in the work of colleagues, emotionally become a colleague to trust the partner, the entire bidding department staff can be most of the bidding project in its own way, to do the best job possible. However, due to the time when I do the project, negligence in the management of the tender department, I believe that the job responsibilities are not fully performed in place. The current bidding industry, staff mobility, staff overall ability level, each colleague should individually perform the whole set of bidding procedures. I should try to make each colleague in the project on the dominant position, in order to increase its experience, so that each colleague can be unique, dealing with a variety of issues, so that the entire bidding department of the business and technical level of the overall improvement.
Second, attendance
I rarely appeared this year, the phenomenon of leave, should be for the bidding agent project cycle is short, time is tight, in the implementation of the project I can work overtime depending on the circumstances, to avoid delays in bidding for the project and other phenomena occur.
Third, the main work this year
This year is a busy and full year. Company qualification to complete the bidding agent qualification B continuation, project performance to complete the ___ area ___ land remediation projects *** counting 13 bidders; ___ Shengde Plastic Pipe Co. 2 #, 3 # production workshop; nuclear industry 26 brigade 1, 2, 7, 8, 26, 27 # residential building energy-saving renovation; the city of Wall Reform Office of the ___ years of existing building heating system and temperature control metering energy-saving renovation *** counting 3 Each bidding section; Wushui District unmanaged district energy-saving renovation of the first bidding section; __ Yibo Real Estate Development Co., Ltd. Tianhui Garden District, the second phase of the ground floor project - Building 1 project; __ Chuan Yuan Heat Industry Co., Ltd. heat metering renovation of the Vistas residential community; __ the year of the natural gas renovation of decentralized coal-fired boilers in the community __ the Yida Textile Co. Technical Development Zone Management Committee catering management and property services project; ___ Academy of Agricultural Sciences residential building energy-saving renovation *** counting two bids (no notice of award); currently in the project for the ___ Transportation Vocational and Technical College student apartment building.
Fourth, there are problems
1, the lack of strong management in the work.
2, some of the work was not completed according to the expected plan. (Such as the organization of each member of the bidding department for business studies, the handover of work responsibilities is not clear)
3, work efficiency and methods to be improved. (Such as trying to rationalize the coordination of running out of office staff, to reduce the cost of running out of unnecessary)
4, in the lack of business development.
V. Improvement methods
1, strengthen business learning, improve business quality, improve the quality of work.
2, to work creatively, more brainstorming ways to improve work methods. Improve work efficiency.
3, actively accumulate contacts.
The company's development in the next __ years to put forward a few points:
First, the stability of personnel
An enterprise to survive and develop, the most fundamental, the most basic is to have a stable and powerful workforce. The main factors affecting the workforce:
1, the difference in treatment of the same industry caused by the imbalance in the hearts of employees.
2, the treatment of employee vacations, long-term overtime so that employees are physically and mentally exhausted, in the not busy, does not affect the progress of their projects in the time period appropriate flexible commuting.
3, the working environment, and strive to achieve harmony between colleagues, humanized management.
Second, the expansion of the personnel team
__ year the company's bidding agent project will be the largest ever, the existing bidding department of the team obviously can not undertake, the reason is not only the number of personnel, but also includes the personnel in the undertaking of the bidding project unique ability to hold a side.
Third, the implementation of the staff responsibility system bidding department each employee should have to continue to expand their bidding knowledge of the positive mindset, can not produce rely on, shirk the heart, "will not" two words should not be from the mouth of the staff said. Leaders should do their best to complete the tasks arranged by the leadership, and lead by example. Miscommunication between the bidding department and the cost department should communicate in a timely manner to coordinate the bidding and preparation of the control list of the time to make a unified opinion in the initial stage of the same project, do not appear rework phenomenon.
Fourth, the performance system
The company's employees in the project at the same time to accumulate contacts, try to carry out business, the development of a separate business commission system.
Fifth, the company's qualification application and continuation
In the company's future to grow at the same time should be arranged for commissioners to do the company's qualification application and continuation of the commissioner once the arrangement is not to be replaced without authorization, because of its long time to do more familiar with the company's personnel profiles and performance; including the appropriate performance statements and bidding agent project bidding documents, because the performance of the qualification application and continuation of the key, the development of data binding and handover system. The development of information binding and transfer system, members of the bidding department in the information binding transferred to the commissioner, by the commissioner to check.
Excellent individual year-end summary (Selected Part 5)
This year, in line with the "consolidation of advantages, steady development" principle, a year to do a few things that can be done:
1, taking into account the new building, the main building, the whole hospital, especially in the new building to pay close attention to the operation of norms to achieve the reaction of infusion.
2, with the shareholding management model, grasp the quality of care and excellent service, reasonable use of caregivers, to ensure that the patient's basic care in place rate; emphasize the environmental management of the ward, completely eliminated the acupuncture department's environment is dirty, chaotic, poor, urine pads everywhere to dry the problem.
3, from the business skills, management theory and other aspects of the strengthening of the new building young nurse training, so that they mature as soon as possible, to become the backbone of management. This year, through the appraisal and evaluation, ___ deputy head of nurses to the correct, ___ was promoted to the ward deputy head of nurses.
4, increase external publicity, this year hosted the planning of the "5.12 Nurses' Day" large-scale celebrations, municipal leaders and nursing experts peer praise; actively explore the apricot garden newspaper, the Daily News, Tianjin Daily, Tianjin radio, television and other media publicity space, through health education, The publicity space of various media such as Xingyuan Newspaper, Daily Newspaper, Tianjin Radio and TV stations has been actively explored to show the hard work and dedication of nurses through health education, report of deeds and display of works.
5, focusing on the continuing education of in-service workers, hospital lectures held by the popularity of more than 9 ___; the opening of the new allocation of workers, new transfer to the staff of the basic knowledge of traditional Chinese medicine training courses; to complete the annual theory and operation of the nursing staff assessment, the pass rate of 97. Grasp the quality of nurses to carry out quality education, "respect for life, caring for patients," education, advocate a number of donation activities, to the blood of the blood, and the blood of the patients. The company's first step is to promote a number of donation activities to hematology, cardiothoracic surgery and other patients to offer love.
6, to meet the annual quality control inspection organized by the Municipal Health Bureau, the hospital's nursing performance standards, the total score of 96.7, ranked first in the city.
7, personal self-construction: this year won the "Tianjin Municipal Excellent Nursing Worker" title; by going to the United States to study, bring back some advanced management experience, and actively summarize clinical experience, this year completed three national papers, two conference papers and a review.
The smooth implementation of nursing work and the improvement of nursing level, thanks to the correct decision-making of the leaders headed by President Shi and the grassroots nursing staff at all levels of *** with the efforts of the Department of Nursing next year to create their own academic journals, improve the academic level of nursing, and give full play to the advantages of traditional Chinese medicine, traditional Chinese medicine and Western medicine combined with the nursing care, and strive to make the quality of nursing care in the hospital to get the international certification.
Outstanding individual year-end summary (Selected 6)My name is ___, currently ___ Bureau of Audit Section Chief. The main function of the Audit Section is to be responsible for the internal audit of the ___ system, special and follow-up audits of the economic activities of the units under its purview, the economic responsibility audits of the leading cadres of the units under its purview, and the guidance of the grassroots units to carry out internal audit work. I now report on my duties this year as follows:
First, the implementation of internal audit, play the internal audit
This year our section of the 5 dean mobilization of the ___ hospital for the president of the tenure of the economic responsibility of the audit; on the 3 ___ hospital on the hospitality of the high cost of the situation of the audit; on the 2 ___ hospital car cost expenditure of the audit of the larger situation; on the 2 ___ hospital capital project funds to use the special audit; on the 8 ___ hospital capital project funds to use the situation of the audit. Special audits were conducted on the use of funds for infrastructure projects in two ___ hospitals; and audits and investigations were conducted on the economy-related issues reflected in letters and visits from employees in eight ___ hospitals.
In the audit work, I ask myself to do integrity and self-discipline, behavioral norms, rigorous and meticulous, the results are fair; to do the audit report put forward in the opinions and recommendations pertinent, performance evaluation is real; to do the economic responsibility is clear, the country and the unit is responsible for the parties responsible. Real, comprehensive reflection of the dean to fulfill their economic responsibilities.
Second, establish the concept of service, after the supervision will be moved to the ex ante risk prevention
In the audit, I am independent, objective attitude to the audited unit of the internal control system and risk management inspection and objective evaluation, and put forward to further improve the internal control system of the recommendations and countermeasures, so as to help the unit to correct and prevent the errors, strengthen the control, and improve the level of management.
In order to better help grassroots units to establish the design of internal control systems and risk management processes, this year our Audit Section edited and published the ___ system "Compilation of rules and regulations on the basic framework of the correctional defense system" and "Compilation of rules and regulations on the ___ system". We have supervised all medical __ units to establish and improve their internal control systems, and have bound and filed them. By improving system construction, plugging management loopholes, organically combining management audit and risk audit, effectively controlling risks and improving performance from the source, and promoting the improvement of the management level of the unit.
Third, do a good job of leading other matters assigned.
This year, we assisted the Bureau of Discipline Inspection Committee to carry out the work of behavioral improvement, supervision and inspection of the actual work of the units and the progress of the written information, and is responsible for the system-wide behavioral improvement of the various stages of the work of the information collection, compilation, binding, archiving.
Although I have done a good job of completing all the tasks, there is still a gap compared to the requirements of the Bureau leadership and comrades. In the future work, I want to strengthen political learning, further improve their own cultivation, respect for leadership, unity of comrades, honest people, decent work.
Excellent individual year-end summary (Selected Article 7)I will summarize the training and work of the past period of time:
In the two months into the Gulou Branch apprenticeship, in the help and guidance of seniors, through continuous practice and continuous learning, I am now also in the counter to begin to handle the business. Gulou Sub-branch is located in the center of the community, busy business every day, heavy traffic, for how to do a good job as a savings teller, I summarize the following points:
First, careful and cautious, guard against arrogance and impatience. Dealing with money, must maintain a high degree of concentration, otherwise a distraction will cause unnecessary losses. Even if a long time without error, but also shall not be careless, to maintain a normal heart, seriously treat every business, not because of the program is simple to relax, not because of the good sense of self-care.
Second, relax your mind and treat every customer well. For the elderly customers of various activities inconvenience, to wait patiently, with a smile to dispel the tension of the elderly. The attitude is very rude customers, but also with a smile to smooth out their irritation. I found that in the service work of the smile is unbeatable magic weapon, a smile is often on top of 10 sentences of explanation.
Continuously to learn, fully grasp the business knowledge. Customers ask a lot of strange questions, as the counter staff on behalf of the image of the bank, is the window of the bank, the customer can not get an answer here, will naturally think that the bank's improper employment, and will leave a bad impression on the bank. And the counter is the most centralized place to receive customers, if the business is skilled, comprehensive knowledge, you can promptly publicize to customers the new policy or new products, to seize every potential resource. Fourth, ask for advice and take notes. When encountering problems that you do not understand, you should consult the seniors in the institute, and take a notebook to write down every problem so that you can solve it smoothly next time. Good memory is not as bad as a bad pen, more to see more to remember more to listen to, subtle personal business ability will be improved.