I don't know if you remember two years ago? Deyang doctor case? Recently, Deyang doctor case finally opened for trial, triggering netizens to discuss, quickly on the hot search.
The cause of the matter is that, two years ago, the doctor An Ning and her husband Qiao Ming and Chang Shan's son and other people in the hotel pool conflict, after Chang Shan also reported to the police, after the Lushan Road police station mediation, An Ning, Chang Shan and other people to go home each.
After that, Chang Shan found Qiao Ming, An Ning's work unit, and the two's name, home address, work unit and other information on the Internet. After that, countless phone calls pouring into the life of Qiao Ming, An Ning, online insults trolling the sky. And in the microblogging and other platforms on the matter of the discussion, Chang Shan, Sun Moumou repeatedly in the retweet, comments mentioned the two people's units, positions. This led to the fermentation of public opinion and the proliferation of information about the victim, causing widespread negative public opinion. An Ning and his family endured tremendous pressure, An Ning eventually overwhelmed mental collapse, swallowed about 500 tablets of paracetamol, taking drugs to commit suicide to rescue and death.Two days after Anning's death, the Qiao Ming police station reported the case, and the police filed a case for the crime of infringing on citizens' personal information. Last year, the prosecutor's office prosecuted Chang Shan and his entourage for the crime of violating citizens' personal information .
So what exactly should be done to ease the medical relationship?
1, the first disagreement occurred, the attitude should be gentle, be sure to make things clear, put the problem on the surface.
2, take the initiative to recognize the error, if indeed the hospital side of the operational error, resulting in patients with problems, to bear the error in a timely manner.
3, seek help, when the patient's family is more agitated, the scene is chaotic words can not be explained properly when you can seek the help of other doctors and nurses.
4, the problem is serious when you can call the police, when the scene is out of control, the patient's family members are unusually agitated, and even dangerous to the personal safety of hospital personnel can call the police to control.
5, the development of standardized services, the hospital side of the development of their own medical service norms, advocate the implementation of staff, try to avoid such situations.
Easing the doctor-patient relationship, and the hospital's medical services are closely related to the medical services should be towards the hospital, medical staff and patients **** win the direction of continuous improvement .