The e-commerce system has the following six main components:
1, e-commerce system foundation layer
E-commerce system foundation layer is the e-commerce system's operating environment, including computer software, hardware and network platforms.?
2, e-commerce system service layer
E-commerce system service layer directly for the application system to provide services to optimize the application function, is the necessary complement to the application layer.
This layer implements standard online business activities, system optimization, system management, and system/application integration services, such as establishing standard catalogs/price lists, developing e-payment tools, guaranteeing secure transmission of business information, certifying the legitimacy of buyers and sellers, and controlling traffic.
3, e-commerce system application layer
Application layer corresponding to the application system is the core part of the e-commerce system, is the development process needs to be written in the main.
It realizes the core business logic of the system, such as enterprise promotion, online banking, online shopping, virtual e-markets, auctions and other specific application modules. E-commerce application system mainly includes e-commerce website, database system ? system, payment system, security system, etc. ?
4, e-commerce system social environment layer
Social environment layer contains the public **** policy on e-commerce, laws and regulations, security issues and technical standards and norms.
5, e-commerce system expression layer and the client
Expression layer's role is to provide client expression support for the application layer, the business application layer of the logic of the results of the various forms submitted to the client, and is responsible for the completion of the e-commerce system and its services to the customer interaction between the client. The client is the end point for the customer to accept the service of the e-commerce system, which can be a personal computer, cell phone and other terminal equipment.
6, the internal system interface and external system interface
Internal system refers to the enterprise's internal information system, responsible for the production and management of the enterprise's internal production and management, including the enterprise's ERP system, CRM system, HRM system, internal database system ? system and other information resources.
The external system mainly refers to other information systems outside the enterprise with which the e-commerce system has data exchanges, including bank payment gateways, authentication centers, distribution agencies, and information systems of other enterprises.
Expanded Information:
. p>Functions of e-commerce system:
1, online ordering
E-commerce can be transmitted by e-mail or form interaction in the Web to achieve online ordering. Online ordering is usually in the product introduction page to provide very friendly ordering information and ordering interactive format box.
When a customer fills out an order form, the system usually responds with a confirmation message to ensure receipt of the order information. The ordering information can also be encrypted so that the customer's and the merchant's business information is not leaked. Shopping carts are just as convenient as real supermarket baskets for one-time payments.
2, the delivery of goods
For customers who have paid for the goods should be ordered as soon as possible to their hands. If some of the goods in the local, some goods in a different place, e-mail will be able to carry out the deployment of logistics in the network. The most suitable goods for direct delivery on the Internet are information products, such as software, e-readers and information services. It can send goods directly from the electronic warehouse to the user end.
3, consultation and negotiation
E-commerce with the help of non-real-time e-mail, newsgroups and real-time discussion groups to understand the market and commodity information, negotiation of trade transactions, if there is a further need, but also with the online whiteboard meeting to exchange instant graphic information. Online consultation and negotiation can go beyond the limitations of face-to-face negotiation, providing a variety of convenient forms of off-site conversation.
4, online payment
E-commerce to become a complete process, online payment is an important part. Customers and merchants can use a variety of payment methods, eliminating the transaction of many personnel overhead. Online payment requires more reliable security control of information transmission to prevent illegal behaviors such as spoofing, eavesdropping, and impersonation.
5, e-banking
Online payment must have e-finance to support, that is, banks, credit card companies and other financial institutions to provide financial services for online operations.
6, advertising
E-commerce can rely on the enterprise's Web server and the customer's browsing, publishing all kinds of business information on the Internet. Customers can use online search tools to quickly find the required product information, while businesses can use web pages and e-mail advertising worldwide. Compared with all kinds of advertisements in the past, online advertisements are the most inexpensive and the most informative for customers.
7, opinion poll
E-commerce can be very convenient to use the Web page "choice", "fill in the blank" format files to collect user feedback on sales and service. In this way, the company's marketing operations can form a closed loop. Customer feedback not only improves the level of after-sales service, but also enables enterprises to obtain business opportunities to improve their products and discover markets.
8, business management
The whole business management of the enterprise will involve people, money and materials in many aspects, such as business and business, business and consumers and internal coordination and management of various aspects. Therefore, business management is the management involving the whole process of business activities .
Baidu Encyclopedia - E-commerce System