Since the front desk staff is always in the highly visible environment, customers can often see the management level of the clinic from the reception of the front desk staff and the corresponding work situation. The following is my compilation of dental clinic front desk work summary, welcome to read.
Dental clinic front desk work summary 1For every guest visiting Wanda, the front desk is their first step to contact our clinic, is the first impression of the clinic, is very important. So the front desk represents the image of the clinic to a certain extent. At the same time, the clinic's service to the visiting guests starts from the front desk to welcome the guests, and a good start is half of success. With the realization of its importance, so I must do my job seriously.
First, try to improve the quality of service.
Seriously answer every phone call, and memorize the extension number of each department, strictly in accordance with the requirements of the clinic for each visiting guest to call the check upstairs contact, and seriously for each visiting guest for temporary visitor's license. Visiting guests visiting or local visits I will always focus on maintaining a good service attitude, will be warmly received. Skillfully answer the questions raised by the customer. Do welcome with a smile, patience and meticulous, warm tips and so on. In my spare time I will strengthen the study of some of the telephone skills and etiquette knowledge. Recently, the clinic organized English training, I insisted on attending every session, where I studied seriously, constantly charging myself to adapt to the rapid development of the clinic.
Two, try to build a good front desk environment.
To maintain a good clinic facade image, not only to pay attention to their own image, but also to maintain a good environmental health, so that visiting guests have a pleasing feeling.
Three, to the big picture, do not care about personal gains and losses.
Whether it is working time or vacation time, if the clinic has a temporary task assignment, I will obey the arrangement, and actively cooperate, not to find reasons to shirk. As a member of Wanda, I will dedicate myself to serve the clinic. Normally, I will actively participate in the activities organized by the clinic to strengthen the relationship between colleagues and communication between departments. And learn more about the clinic's basic situation and business content. In order to work better in the future to lay the foundation.
Do the front desk work for almost a year, the scope of work is smaller; work content is relatively small. But I also have shortcomings, work concentration is not enough, will be confused; sometimes problem solving is still lacking, I hope to be able to work more seriously in the future, hard work. I hope to be able to work more seriously in the future, hard work, do more for the clinic.
In the second half of xx year I want to continue to improve their own image, do a good job 13 half-year work plan, improve the quality of work, efficiency. There is also a sense of responsibility.
(1) efforts to improve the quality of service, do things neatly, efficiently, without error. Service attitude should be good, reception of guests to continue to accumulate experience, to give guests a good impression. Answer the phone, but also to continue to improve the language skills; clever question and answer guests. Try to make every customer satisfied.
(2) to strengthen etiquette knowledge learning. Such as spare time to seriously study etiquette knowledge, public **** relations. Understand the common sense of etiquette that must be observed in the treatment of people, including sitting, standing, speaking tone, eyes, makeup, dress with, and answer customer questions skills and so on. You can also take a class like Mary Kay, the knowledge is very practical, after the class will make people more confident, so that a person has temperament.
(3) to strengthen communication with the clinic departments. Understanding of the development of the clinic and the work of various departments, with this knowledge base, on the one hand, can timely and accurately answer the customer's questions, accurately transfer the phone. On the other hand, they can also briefly answer customers' questions within the scope of their ability, and at the same time, they can also seize the appropriate opportunity to publicize the clinic.
Although the work of the front desk is relatively easy, but the big and small things are to be serious in order to do a good job. So I will do everything by heart. In the days to come I will strengthen my learning and work hard!
Dental clinic receptionist work summary 2Unconsciously have joined the clinic for more than two months, at first I was very rusty on the clinic's mode of operation and workflow, thanks to the patient guidance and help of the leadership and colleagues, so that I was familiar with the work content in a relatively short period of time, their own responsibilities, every little bit of it allows me to make progress in my work, and benefited a lot.
In the past two months, although there is no sensational results, but also made some progress. Now enter the clinic since the . Work to the leadership of a brief report:
First, the daily work of the front desk mainly includes
1, responsible for the reception of the front desk telephone answering and transferring, important matters carefully recorded and conveyed to the relevant personnel, so as not to omit, do not delay;
2, responsible for clinic meeting room hygiene and cleanliness and tables and chairs, and to keep tidy and
Second, the administrative work
Administrative work is tedious, small copying, scanning, faxing, sending express mail, printing business cards, the custody of the document, to assist the technical department staff to print, collate, binding bids, etc., the completion of each job is a test of responsibility and ability to work.
Three, personnel management
1, the implementation of the relevant personnel management system clinic attendance statistics by me, in the implementation of the process, strict compliance with the clinic's rules and regulations to achieve the factual statistics of attendance, the beginning of each month to statistical data based on the production of statistical data attendance, and timely delivery to the financial production of payroll.
2, personnel-related information strictly enforce the rules and regulations of the clinic, fill out the "job application registration form", "entry resume form", etc., do a good job, the management of the files of the employees on board. Fill out the "dispatch list", "leave" and other good clinic rules and regulations of the implementation.
The new year means new opportunities and challenges for us. For these two months of work deficiencies, in the new year's work, I need to do a good job in the following areas:
1, do a good job of office housekeeping. Attention to cleanliness in the office, cleaning; attention to printers, copiers and other office equipment maintenance; efforts to do their own their own work.
2, pay attention to the collection of information in the daily work, in case of emergency. For example, express clinic business cards and so on.
3, deal with the daily administration management, assist the leadership to continuously improve the rules and regulations management system, so that the clinic tends to standardized management.
4, to strengthen the learning of business knowledge, in-depth understanding of the clinic's products, in order to better assist the leadership and sales staff work.
As a front desk administrative staff, the need to master the knowledge is still a lot of work in the future, I will strive to learn from colleagues around me, to further improve their theoretical level and business capacity. Finally, I would like to thank the leadership to provide me with this work platform, is that I have the opportunity and everyone *** with the improvement, *** with the progress; thanks to each colleague on my work in this period of time the enthusiasm to help.
Although I still have a lot of experience and lack of ability, but I believe that diligence can make up for clumsiness, as long as we understand each other more, more communication, coupled with their own unremitting efforts, I believe that the clinic will be better tomorrow.