1.2022 company employees personal work summary
20xx year, is an extraordinary year. In this year, let me feel the company's learning, openness, harmony, innovation and relaxed and cordial working atmosphere, unity and upward corporate culture, feel the customer service department colleagues in the work of due diligence, physical hardship and determination. I would like to express my gratitude to my colleagues for helping me, and for reminding and correcting the mistakes in my work. In their attentive care and help, through their own unremitting efforts, I have made all aspects of the necessary improvement, now my work scene is summarized below.
First, after learning and daily work accumulation makes me have a more profound and further understanding of customer service
All the work of customer service is the after-sales service of the company's products, our company sells houses with rough housing and a small amount of hardcover housing. More products, more customers naturally, the customer's requirements and understanding of the product are different. Everything for me, that is, fresh and everywhere there are challenges, leadership changes, new colleagues to join, coordinate the relationship between the departments is the key to complete the work. In the work I also have a lot of things I do not understand, but will not learn, do not understand to ask, learning is the premise and basis for all to improve the achievement. In this year I seriously study the work of the relevant information about the job, coupled with daily work practice in the continuous observation, accumulation of experience, so that my understanding of the workflow of the customer service system has been further improved. Self-learning and leadership, colleagues teach by example, so that my work can be carried out smoothly.
Second, seriously study the job knowledge, work skills must be improved
For a customer service staff, the feeling of doing customer service work is like a learning exercise in a person's endurance, the whole process of feeling the most only hard running, ask more, poor with. If to one day you have been accustomed to this kind of work, no longer be this kind of work is tired of when it shows that you are already a very experienced old staff. As a customer service specialist, in many years of customer service work, I have always been constantly exploring, attempting to be able to find another kind of communication can be dissolved and dissolve because of the users of this contradictory atmosphere, which is the customer service specialist. After all, most people need to manage their own emotions, control and regulation. No one is perfect, I have to live and learn.
Third, the day-to-day complaints are properly handled
The owners of the complaints are mostly some architectural defects, are some surface observation fur, of course, can not deny that the construction side of the details are not in place. Occasionally there will be sudden plumbing and electrical things, no matter what the problem can make people improve improve. I have dealt with a lot of complaints before, but at the moment it is not the same as before, we are responsible for the scope of each is different. We always use an enterprising attitude to deal with the handover, handover and the daily emergence of the complaint problem, XX building stores XX building since 20XX XX before the official delivery, after all parties in the company and departmental colleagues *** with the efforts of the handover of the overall progress of the work is relatively smooth.
Docking with the property company to hand over the public **** regional equipment implementation; 4 buildings of the elevator *** counting 18, each elevator up and down repeatedly check to confirm the inventory, the initial inspection, re-inspection, to the final acceptance of the process to go through several times. Delivered 8 buildings of water and electricity, fire and other equipment have to be handled one by one with the project engineering, property company staff on-site handover. The most tedious work to be considered the implementation of the D2 plot fire equipment, due to various reasons, the transfer of a number of times have not been able to fully transfer to the property company; some buildings of fire equipment and facilities are not installed by the same manufacturer, the store secondary renovation caused by the basement of the construction unit cross construction and other reasons leading to the monitoring center can not be online. Now the implementation of the basic fire equipment debugging is completed, is with the property company in an orderly manner. The work is simple to see, but also does not reflect the performance of the personnel involved in the up and down back and forth repeatedly were tossed physically and mentally exhausted.
Maintenance work is an important part of the company's after-sales service. The company attaches great importance to the maintenance work at the same time on the property management to put forward higher requirements, the maintenance problem is summarized and categorized and on the CRM system, weekly maintenance problems to follow up. Through the efforts of all of us, the efficiency of the maintenance work has been significantly improved, and the rate of repeated maintenance has been controlled so that the satisfaction of the owners has been enhanced.
Owners could not understand that water seepage could occur in the new house, and it was a **** problem, which led some owners to doubt the overall quality of the building and use it as a reason for complaint. The company also attaches great importance to this problem at all costs. My department together with the engineering department of the relevant professionals to deal with the problem of aggressive attitude to understand our maintenance program, this water seepage problem gradually be solved.
The water seepage phenomenon occurred in the basement roof of Lot D2, resulting in damage to the elevator and other related equipment, resulting in many owners complaining about the impact of normal travel, this problem has been repaired. Part of the design aspects of the problem, the fire pipe and bridge installation is unreasonable, resulting in owners of double parking space on the head can not be parked, causing owners to complain, some roof leakage drip on the car and so on. After our careful explanation, and take aggressive response measures to the owners to first coordinate a temporary parking space to park their vehicles, to resolve the leakage of water and can not park the dispute. Fire pipes, air ducts, etc. occupy the parking space above, we have coordinated with the relevant departments on-site surveys and measurements, within the reasonable range of rectification, we patiently explain to the owners, and aggressive communication with the owners several times, expect to get the owners' understanding, properly will be able to solve the problem.
20XX is another dynamic year, in the future work, I will strive to improve their own quality, to overcome the shortcomings, toward the following directions:
1, learning is not a mirror, the development of the times change rapidly, the knowledge of various disciplines is changing day by day. I will persevere in my efforts to learn all kinds of knowledge, and used to guide my work practice.
2, in the future work to continue to learn business knowledge, after more watching, learning, practicing to constantly improve my business skills.
3, constantly exercise my courage and perseverance, improve my ability to solve practical problems, and slowly overcome impatience in the work, aggressive, enthusiastic, meticulous treatment of each job.
The above is my humble opinion of my work a little bit of thinking, because everyone stands in the position, the angle is not the same, the self-knowledge will inevitably be some discrepancies, please leadership to give instructions and guidance. I firmly believe that: all the achievements belong to yesterday, perhaps yesterday I am not the show. However, no matter how many difficulties and obstacles in front of me, as long as I do not relax for a moment on the love of work and the pursuit of goals, I will dare to deal with the challenge, and have the determination to work in the position of the self down-to-earth and conscientious completion of their duties.
2.2022 personal work summary of the company's employees
Looking back at the work of the year, under the leadership of the company's leadership, the assistance of colleagues, the cooperation between departments, strict requirements for their own, in accordance with the requirements of the company's system, and better complete their own work. I have completed my own work well according to the requirements of the company system. Through a year of study and work, the work mode has a new breakthrough, the way of work has been a big change, now will be a year of work is summarized.
First, the main work completed in 20xx
1, complete the handover of the design institute, collect all the design information of the electrical provided to the design institute, formally carry out all the work with the design institute, the design work will be pushed to the normal process.
2, communication with the design institute, on-site view of the opening and closing, substation high and low voltage equipment arrangement layout plan. Communicate with the design institute professionals to exchange design opinions, complete the opening and closing, substation drawings.
3, with the electric power installation company leather museum high and low voltage equipment installation to complete the work.
4, with the construction unit to complete the leather museum project each floor strong and weak power cable laying, each floor strong power well power box position arrangement and each floor area power supply metering laying to each store and communication, network, monitoring position.
5, to complete the preliminary design of the boutique business building substation and statistics of the late project power consumption.
Second, the main work completed in 20xx
1, with the general contracting, supervision, fire and other relevant acceptance units of the leather city to reach the qualified project, and the transfer of electrical equipment to the Ministry of Operations.
2, do a good job of wood carving culture plaza project electrical plan review work, found in doubt place to contact the design institute in time to confirm the confirmation of the first time after the confirmation of the feedback to the construction unit, and at the same time with the civil engineering, plumbing engineers work.
3, boutique business building distribution substation project installation procedures and safety work tracking until x month x power supply operation, has completed the air conditioning room electrical equipment normal operation.
Third, there are shortcomings and improvement measures
1, communication skills should also be strengthened, not fully utilize resources.
2, the professional face is narrow, as an electrical engineer, should be a multi-functional, so as to meet the needs of the company's development. In the future work process, to strengthen the learning of other professions, so as to improve their business, technical level, when strict requirements for themselves, focusing on their own development and progress, to be careful.
3, for the work process of foresight, planning is not strong enough, in the future work to improve their own work for the problems that will occur in the foresight, try not to have problems, when encountering problems can be done in an organized manner to deal with.
Next year will be a more busy year, the next work I will be closely around the company's overall plan under the program, practical and feasible to complete their own work, more efforts, more progress, so that their ability to work with greater improvement, to be a qualified employee, and strive to create greater benefits for the company, in the next year to better complete the work.
3.2022 company employees personal work summary
20__, this is the initial year of my work. In this year, I completed a change from college graduates to the main character of the company's employees. Looking back on the growth of this period of time, there are a lot of harvests, their own mentality continues to adjust, maturity, the potential to deal with people, all aspects are growing stronger.
I remember when I first entered the company, I did not understand what I should do, the master of the work explained by the completion of the work do not understand what to do, the brain is blank. Every day under the line, pressure terminals, sub-line, originally this is the work. I felt bad that I couldn't apply the knowledge I had learned on campus, and I was very confused. With the passage of time, I found that although the wiring looks boring, bland, to complete the work is extremely easy, but to do fast, do a good job, and not out of the point, is a very difficult thing.
So, I slowly adjusted my mind to re-examine the small crowd, but also gradually understand that, in fact, all positions have the opportunity to develop talent, growth and insight, as long as we are full of a passionate heart, the most ordinary positions can also make the most extraordinary performance. I will summarize this year's work harvest as follows:
First, honesty and dedication
No rules. At work, I strictly abide by the rules and regulations of the company's team, not late, leave early, ask questions if you don't understand, and do the things within their own work. Even the most basic work, but also constantly innovate and seek progress.
Second, there is no end to learning
Career is a continuation of the student career. After entering the society of this big mass, I still find myself in many aspects of the lack of knowledge. Three people must be my teacher, the original society this big mass is so colorful, there is no knowledge is to learn the end.
Learning is like rowing against the current, not to advance is to retreat. In order to make their own knowledge base on a higher level, but also in order to have a better career development, I motivate myself to study for the self-test, with stronger knowledge to arm themselves.
Third, handling people
Ivory tower of life, we naively live in a kind of self-righteous pride, thinking that they have been unparalleled.
After the work to really understand, if only one person, permanent can not make the team of the show. No one can build an island. To be successful, a person must work with others and get the cooperation of others.
This process, in addition to technology, is to deal with the potential of human beings, not cunning, is to respect and listen to the process of heart for heart. Our masses of harmonious and cordial, our work atmosphere is simple, we are not stingy in the exchange of experience transfer, our team cohesion is strong, our work efficiency will be more and more good.
This year, is the first harvest year of my career, both in behavior, thinking have felt the enhancement and progress, a clearer understanding of their own strengths and weaknesses, but also determined to learn the career necessary to learn more potential and skills, I will continue to adjust the learning on this basis.
The new year is about to begin, I believe, in the future road to work on the road to a new harvest and wonderful!
4.2022 personal work summary of the company's employees
I was 20xxxx month to the company in 20xxxx month, 20xxxx month, I was transferred to the domestic department as a sales assistant, in the absence of the responsibility of the marketing department before the work, I have no experience in sales, based only on sales work enthusiasm, and lack of industry sales experience and industry knowledge. In order to quickly integrate into the industry, to the domestic department, everything from scratch, while learning product knowledge, while doing my job, served as a period, I learned a lot of product knowledge, from the order to send the goods, seriously supervise the inspection of goods. Ensure that the number of goods is correct, not damaged! But I also have to do not do well, for example, in the communication with customers, I can not quickly reply to customer questions, but after consulting the manager and colleagues, and then slowly I can clearly and fluently respond to the customer mentioned a variety of issues, accurately grasp the customer's needs, and good communication with the customer, and therefore gradually gained the trust of the customer. In the continuous learning of product knowledge and accumulation of experience at the same time, their ability to have a more substantial improvement than before.
First, since the end of May X to now, thanks to the love of the company's senior leadership, I mobilized to the Beijing office as a logistics! These months I completed the situation is probably as follows:
1, financial aspects, I do a good job every day diary accounts, will be every day every single in and out of the account specific good records. Submitted to the head office . Accounts receivable, I keep a good pass. Supervise the salesman to recover the accounts in a timely manner! Financial aspects, because I have not been in contact with before. There are still many places do not understand. But I will be open-minded, to do a better job.
2, as for the governance of the warehouse, every day carefully registered out of stock, store registration. Inventory is generally a minimum inventory order, but sometimes because of negligence, zero inventory order. The phenomenon caused by out-of-stock, which I will be careful. To avoid the occurrence of zero inventory ordering.
3, to help the salesman to share some of the sales problems, the salesman is not in the time to negotiate with customers. Take orders. (Of course. Price is consulted with the salesman.) This aspect is mainly manifested in the phone, and qq ~. Because I was working as an assistant in the domestic department before, my communication with customers was practiced, and now it's not a problem to communicate with customers. However, the other day because I was careless, the customer wanted goods, I forgot to tell the salesman. As a result, the delivery was not timely and the customer was not satisfied. The next days, I will try to avoid such things.
4, conscientiously responsible for their own work, to assist the supervisor accounted for the completion of the work.
Second, the following are the problems
1, the head office warehouse hope to be able to put a strict point, . Since the opening of the office, there are frequent errors in the delivery there. It has been proposed many times, and then a little better, but these times again appeared before the same error, the product is often sent to the wrong model.
2, the return of goods in a timely manner, leaving a bad impression on customers, feeling that our after-sales service is not in place.
Objective factors exist, though, in the work of some other practices are also a big problem, mainly in the sales work of the most basic customer visits are too few. Beijing office is the beginning of June this year, in the beginning of the work down to the present documented customer visits recorded 105, plus no record of . Summarized as 20, 6 months of time, the overall calculation of three sales staff a day to visit the amount of 20 customers. From the above figures we see that our basic visit to the customer did not do a good job. The above is my summary . There are not right, but also hope that the higher-ups to point out!
5.2022 personal work summary of the company's employees
Time is really going by very fast, in an instant a year's time will be over, looking back on their own this year, there is a gain, but at the same time there are also regrets. I can have a better job in this year, but because of their own laziness and not serious, so that I did not have a great ability to improve this year. Although I have done a good job in this year, but I am not very satisfied with my performance this year. Now the new year's work is about to begin, in this year I must change myself, so that I can have greater progress and better performance in the next year.
A personal summary
In this year, I have completed all the work of their own, but also to do the quality and quantity on time to complete, there will never be a situation of default work. Although they are not working wholeheartedly, but also to ensure that they do not make mistakes in the work. This year's work attitude is really some bad, not very attentive to their own work, this year they think only how to complete their own work, and did not think about what should be able to do better, so there is no progress this year. I know that their own such an attitude is not right, so in the next year I am sure to change their attitude, so that I can have more progress in the new year's work.
I am able to comply with the company's discipline at the same time as I complete my work, and I will never do anything that violates the rules, and I am still relatively strict with myself in this regard. Comply with the company's rules and regulations is every employee should be to do things, I am very clear about this, so in this regard I am strict management of their own, this year is very good to do to comply with the provisions of this, did not come late once, and did not make other mistakes.
Second, shortcomings
I know that I did not work very hard this year, every day just to finish their work can be, not to think about how to make their own better work. I'm not very satisfied with the results I made this year, so in the new year I will definitely change my attitude towards work, I hope that I can have more progress, I will work hard to do their own work should be done, but also to think about how they can do better.
The new year for me is a certain work pressure, because I want to be able to have a better working ability, so this year will be very tired, but I want to be tired after a year to do a summary of the time is sure to be able to harvest. Next year I will work hard to do my own work, but also in the work so that they can have more progress.