The phone 12333 has manual service and also self-service.
According to the "Notice on the Continued Use of National Public Service Numbers 12370 and 12333", 12333 will be mainly used for human resources and social security policy and business consultation, government affairs disclosure, complaints and reports, and social security account inquiries, etc. 12333 can be used nationwide, and the charges for dialing the 12333 number will be in accordance with the relevant regulations of the Ministry of Industry and Information Technology. The charges for calling the 12333 number are in accordance with relevant regulations of the Ministry of Industry and Information Technology.
:According to the Ministry of Human Resources and Social Security's "12333 Helps All People to Participate in Social Security--Everyone Has Social Security, Life is Better" news notice: March 30th is the "12333 National Unified Counseling Day", and the "12333 Telephone Counseling Service" will be available nationwide. "12333 telephone counseling service" is the national "13th Five-Year Plan" clearly put forward the national basic public **** service matters, to March 2018, the country's 334 municipalities and 32 provincial departments of human resources and social services have opened 12333, with more than 4,000 counselors, annual callers. more than 4,000 counselors, and the total number of annual incoming calls exceeds 100 million.
Ministry of Human Resources and Social Welfare - Continued Use of National Public Service Numbers 12370 and 12333 Notice