12315
In order to maintain a good healthy and stable market order, to protect the legitimate rights and interests of consumers and operators, and better serve the market supervision, the market supervision 12315 complaint hotline acceptance of the scope and means of the following announcements:
One of the complaints should be reported to the materials provided:
(1) the name of the complainant, telephone number, Address (can be reported anonymously); (2) the name of the complainant (name), address; (3) the specific complaint request and consumer rights and interests of the facts of the dispute.
Second, the scope of complaints and reports:
(1) consumers for life consumption needs to buy, use of goods or services, advice, complaints; (2) on the sale of counterfeit and shoddy goods, false advertising, unfair competition, or other violations of market supervision and administration of laws and regulations of the report; (3) involving food, drugs, medical devices, cosmetics, consumer goods, Special equipment quality and safety, as well as product prices, intellectual property rights and other aspects of illegal behavior complaints.
Three, the complaint reporting channels
(1) telephone complaints. Call 12315 hotline, market supervision departments have realized 12315 "one external".
(2) letter to the person.
(3) online complaints. You can search for 12315 from the Internet, mobile apps, WeChat apps, Alipay apps to report complaints, and then choose "I want to complain" or "I want to report" according to the situation.