Welcoming the blazing sun of spring, I stepped into the XX and became a member of this big family, and I am proud to work and study in such an environment with a glorious history and rich cultural heritage.
The operation of the Venous Configuration Center, the inauguration of the new ward building, the implementation of electronic medical records, the hospital has entered a phase of rapid development, as a member of the hospital, we feel proud, and should cherish this hard-won jobs.
"Patients without medical, will be trapped in hopeless; patients without nursing, will be trapped in helpless." Nurses are a noble profession, I am pleased to choose the profession of nurses, however, do a good nurse is not simple. A good nurse must love the cause of nursing, she must be loyal to the interests of the patient, the patient's interests above all, as Nightingale said, "the nurse must have a compassionate and a pair of hands willing to work".
A good nurse should have a solid theoretical knowledge of the profession, master the symptoms of various diseases, signs and symptoms of nursing care, can timely and accurately formulate nursing care plan, to understand the latest nursing information; should also have skilled nursing skills, skilled nursing operation technology is an excellent nurse should have the basic conditions, superb nursing skills can not only greatly reduce the patient's pain, but also can Enhance their confidence, give people a feeling of beauty; should also have a keen observation, good at capturing useful information, can provide greater help for the recovery of the condition, to meet the needs of patients.
In addition, nurses should have a healthy body and mind, strong willpower, good interpersonal relationships, fully responsible for the moral concept, a high sense of responsibility and initiative to serve the consciousness, not only in the work of the leadership can obey the arrangements, accept the criticism, should have a good spirit of collaboration, hard work, not afraid of hard work and tiredness, to maintain the best mood.
As a clinical nurse, the most intimate contact with patients, in the usual work, in addition to treatment and care, should often go into the wards and patients to communicate, give patients loved ones care, always understand their requirements, meet their needs, for the patients to share their problems. Nightingale once said: "Nurses are angels without wings, is the embodiment of truth, goodness and beauty"; we should communicate with patients more, with a smile for the patient service, when communicating with the patient to pay attention to language art, grasp the speaking position, through the appropriate smile, so that the patient feels caring!
As a new nurse just stepped into the workplace, there are a lot of things to learn, I will strengthen learning in the future work, and constantly improve their business level, always in the spirit of "the patient said in place, to do, standardized in place, caring in place," the goal of the nursing work and" Sincerity, perseverance, confidence, love, patience" practice philosophy, with a high degree of enthusiasm for work, with more brilliant smile service patients!
Hospital individual year-end annual summary of the 2Time passes, xx year's work has come to an end, in xx year's work, the work of the Department of Nursing in our hospitals has also been successfully concluded. A year's work although there is no outstanding deeds emerged, but we also did not emerge a bad influence of the accident, these are in the continuous development, we got a magnificent encouragement. As long as you do your usual work, that is to contribute to society!
With the further deepening of the personnel system reform, the Nursing Department, under the leadership and support of the hospital leadership, focused on standardizing the writing of nursing documents, advancing the legal concept of nursing staff; strengthening supervision and management, to ensure the safety of nursing; increasing the quality of nursing care to monitor the strength of the nursing care; emphasis on the creation of nursing backbone, optimizing the nursing team, and improving the quality of nursing services. The quality of nursing services in the hospital has been rising steadily, and patient satisfaction is high. The work of the nursing department is summarized as follows:
First, improve the quality of service, shaping the image of the hospital
Nursing staff is the most contact with the patient, the earliest, the closest workers, the quality of nursing staff and the image of a direct impact on the image of the hospital.
1, the Department of Nursing first from the quality of business, according to the beginning of the year to develop the "three basics" training plan to organize the implementation of the quarterly operation and theoretical tests, monthly by the department to organize business learning and an operational skills training and assessment, requesting everyone to pass, the results are included in the personal file, as a personal assessment of the objective! According to the formation of a comparison, learn, catch up, help the atmosphere, create nursing staff have a set of excellent business skills, so that patients can rest assured, and promote the revitalization of the hospital.
2, standardize the nursing staff dress, request civilized language, answering the phone specification, so that the nursing staff to the end of the dress, and gas, kind, generous image and full of energy into the work, with civilized and polite language hospitality to the patient, to provide patients with satisfactory service.
3, continue to strengthen the active service consciousness, the implementation of the "patient-centered" idea, so that nursing staff to change their minds, improve their understanding, to meet the patient's request in a timely manner, and constantly improve the attitude of service, enhance the quality of nursing services, pay attention to the nurse-patient communication, from the simple responsibility system of care to the humanization of the nursing care as the center of the overall care. The whole of the care.
Second, the rational use of human resources, fully quantitative nursing
1, in order to optimize the duties of the class, the rational use of human resources, leadership of the various departments to perform scheduling, from the operation of the situation is very reasonable and effective.
2, in the fulfillment of the quantitative assessment, nursing staff actively participate in the new program, strengthened the positive initiative to work, creating the courage to dedicate, love the collective energy.
Third, dazzled by the hospital work arrangements, actively assist
1, with the hospital, completed the hiring of the head nurse. Assist the head nurse of each section to successfully complete the handover work.
2, seriously study the hospital personnel system reform related documents.
Fourth, standardize the nursing document writing, strengthen the nursing legal awareness
With the progress of people's legal awareness, the promulgation of the new processing regulations, how to strengthen the legal construction in the nursing service, to improve the legal awareness of the nursing staff, has become an important link in the nursing management. Nursing Department in this year, in strict accordance with the provincial health department nursing document writing standard request, developed a hospital nursing document writing implementation rules, using centralized lectures, sub-district learning and other situations for training, so that the nursing staff more clear about the significance of nursing document writing, standardize the actions of the nurses, to protect the nursing care safety, and to improve the quality of nursing care; for the nursing research has accumulated valuable materials, to enhance the development of the nursing discipline; Complete, objective nursing records, for the evidence to provide a legal basis, cover the legitimate rights and interests of nurses and patients. It is clear how to write good nursing documents to meet the standard requirements. In the organization of the lecture, but also combined with the actual situation of our hospital writing nursing documents, summary and analysis, put forward the corresponding countermeasures. In order to strengthen the nursing staff as soon as possible skilled control of the standard request, the organization of the whole hospital nursing staff to carry out theoretical tests, the results of the pass rate of 100%.
V. Strengthen supervision and management, nursing safety
1, regular supervision and inspection of medical safety, focusing on strengthening the pre-holiday safety inspection, to strengthen the awareness of the medical staff to be on the alert to eliminate potential accidents, standardize the management of poisonous and narcotic drugs to achieve the special cabinet management, the resuscitation of medicines to achieve the car "four fixed": special management, fixed place, fixed quantity, fixed number, shift handover, there are records. Rescue equipment timely maintenance, maintenance, ensure the efficacy of the state spare.
2, keep the head nurse night room, supervise and check the nursing staff on duty and job duties to fulfill the situation, timely creation of nursing deviation, timely corrective treatment, keep the head nurse monthly meeting, the work of the shortcomings of the targeted, effective improvement measures to ensure that the cover of the quality of care and nursing care safety.
3, in-depth supervision of the head nurse daily work arrangements. Focusing on the new, transferred, pre-operative, post-operative, critical and life can not take care of themselves, there is a potential risk of medical disputes patients, supervise and check the implementation of nursing work, strengthen the link quality control, reduce the nursing shortcomings.
4, the organization of the newly hired nurses for pre-job training, through training, so that they establish legal awareness, quality awareness, safety awareness, in the post to conscientiously comply with the rules and regulations and operating procedures, to perform the sacred duties of the white medical angels.
Hospital individual year-end annual summary Part 3Under the correct leadership of the City Health Bureau, in the hospital under the strong support of various departments to the quality of medical care, service attitude and other aspects of the work of the focus, and constantly strengthen hospital management, and strive to improve the quality of medical care and medical safety, and comprehensively improve the quality of medical services in hospitals. xx year, our hospital in the city of the Health Bureau of the care, support and help to the "Three Good and One Satisfactory" as the standard, around the beginning of the year to develop the objectives and tasks, pay close attention to the implementation of various systems, and strive to do a good job of hospital management, and has made certain achievements. Now the year's work is summarized as follows:
First, earnestly study and implement the "prescription management approach" to improve the core competitiveness of the hospital
According to the "prescription management approach" stipulates that the prescription authority is the prescription authority, one of the core content of the prescription authority, is the core part of the prescription authority. Our hospital is a unit under the Municipal and Regional Health Protection Bureau, in the first half of xx year to achieve the prescription pass rate of 95%, the total amount of prescriptions for 6000 yuan. We in accordance with the relevant requirements of the Municipal Health Bureau, within the scope of the hospital to actively carry out a full range of prescription knowledge training, and formulated specific plans and measures to clarify the division of responsibilities to ensure the smooth implementation of this work.
1. According to the national and provincial and municipal regulations on the implementation of the new rural cooperative medical system, the hospital held a timely meeting of the entire hospital staff to study the "new rural cooperative medical system", and seriously study the new rural cooperative medical system, the strict implementation of the rules and regulations, to ensure that the rural cooperative medical system in practice.
2. In order to make the hospital's medical services more complete, we have carried out strict management of the collection of medical expenses, and carried out the management and accounting of medical expenses in strict accordance with the provisions of the "New Rural Cooperative Medical Care Basic Drug Catalog".
3. Strict implementation of the new rural cooperative medical system, the proportion of medical expenses to be increased, there is a real risk of medical expense collection.
4. Actively carry out the "quality service month" activities, the hospital organization medical staff in the "three good and one satisfaction" activities based on further enhance the level of service, set up a "patient-oriented" service concept, and continuously improve the quality of service.
The second, increase publicity to further enhance the visibility of our hospital
In order to expand the social reputation of the "people satisfied with the hospital", our hospital organization medical staff to actively participate in the public welfare publicity and public morality and medical activities, through the issuance of publicity brochures, hang the colorful spray banners, out of the publicity of the hospital.
Three, strengthen the hospital management, standardize the medical order behavior
The town hospital medical staff strictly implement medical and health policies, conscientiously implement the provisions of the medical and health management, to strengthen the construction of medical ethics, strengthen the hospital safety management, safeguard the medical order, put an end to the medical disputes, to ensure that medical safety.
My hospital to increase the mediation of medical disputes, the incidence of medical disputes is high in the masses of physical and mental health and safety of life, medical disputes and medical complaints handling rate is lower than the level of the municipal bureau. In response to medical disputes, the hospital actively mediation, the establishment of mediation work leading group and mediation work group.
We strengthen the ability to mediate and handle medical disputes, and give rewards or penalties for successful mediation, and warnings for those that cannot be resolved. If you can't mediate on the spot, report to the relevant parties in a timely manner and ask for timely mediation, to ensure medical safety, to ensure that the legitimate rights and interests of medical staff are not damaged, and to ensure that the hospital's normal medical order.
Four, increase the quality of medical inspection
Medical quality, is the basic needs of the hospital survival, development. In terms of medical quality, our hospital strictly in accordance with the requirements of the "clinical department of medical quality management evaluation standards", to further strengthen the quality management, increase the medical quality assessment, increase the supervision and inspection of medical safety.
5. Medical quality inspection, our hospital has strictly implemented the Medical Quality Management Committee medical quality management methods and other relevant provisions of the medical quality of medical staff, medical quality education, legal and medical technology operation assessment.
6. Medical dispute investigation and handling, strictly in accordance with the "provisions of the investigation and handling of medical disputes", standardized the investigation and handling of medical disputes, for the dispute investigation and handling is not in place, the strict implementation of the relevant provisions of the treatment.
7. Medical safety and medical dispute handling, our hospital strictly enforced the medical dispute investigation and handling system, to achieve timely, accurate, error-free, on the investigation of the problems found in a timely manner with the leadership of the hospital to communicate with the treatment of opinions. Medical dispute mediation work done solid, mediation success rate of 100%.
Fifth, standardize service behavior.
To serve as the purpose, seriously do a good job of medical services.
8, the improvement of medical services. Improvement of medical services in our hospital mainly rely on a variety of guidance and training in the hospital, join the medical quality management, strengthen the medical quality assessment, strict implementation of the rules and regulations. For medical staff
Hospital individual year-end annual summary of the 420XX is the hospital enabled, antibacterial drugs special treatment work year, but also to create a good, medical quality Miles, three good a satisfaction, quality nursing service demonstration work to carry out the work of the year, in the hospital under the leadership of the Ministry of the logistical staff to set up all for the clinic, all for the hospital's service ideology, closely around the needs of the clinic, around the needs of the hospital's central work. The needs of the hospital's central work, pragmatic, concerted efforts to do a good job, and completed the work tasks assigned by the hospital. Now the work is summarized as follows:
First, strengthen the theoretical study, improve ideological and political awareness, establish the concept of wholeheartedly for the people's service
Seriously organize all the members of the section to continue to learn, set up a correct view of the world, outlook on life, values, and constantly improve the ideological awareness and moral cultivation, and promote the spirit of dedication to the wounded and sick, wholeheartedly for the people's service.
Second, to strengthen the study of laws and regulations, the implementation of post responsibility system
No rules, there is no circle, the law, rules and regulations, job responsibilities are the basic guidelines for our behavior, is the qualified yardstick of our work. We are strengthening the ideological work at the same time, but also to strengthen the laws and regulations, unit rules and regulations, as well as the study of job responsibilities, and constantly improve compliance with the law, according to the rules and regulations, conscientious fulfillment of their duties, and strive to complete the work of the task.
Third, strengthen the scientific and cultural knowledge, professional and technical knowledge
Construction of a recruitment can come, come to the war, the war can win the logistics combat team. Hospital logistics work is complex, different types of work have different professional skills, there are different job responsibilities, to complete different tasks, we need a variety of professional and technical combination of the team, we need a unity and cooperation of the team, in order to better serve the clinical front line, in order to make the hospital this large group better serve the people.
Fourth, the completion of the logistical tasks of the various departments and daily logistics supply tasks
Strengthen the construction of the staff canteen and nutritional canteen, to ensure that the staff, interns and patients and other dietary needs as well as the completion of a variety of meetings, reception of guests and other tasks, to strengthen the construction of the hospital appearance, landscaping and greening of the environment.
V. Problems
Although the logistics have done a lot of work, but the hospital in the development of the requirements in the improvement, we need to continue to find their own problems, solve the problem, to keep up with the needs of the times.