A class of habitual thieves, some have developed into a book theft group, including foreign migrant population, three people, and some students are also mixed in. They steal books as a career, personally or hire someone to do it for them, roaming in various bookstores, looking for opportunities to take advantage of. They are experienced, on a variety of anti-theft devices, magnetic strips, TV monitors know well, they avoid people's ears, often while the salesman looked left and right, successive success. They have a clear goal, often tracking the hot trend, they have smooth sales channels, self-contained system, or first in the classmates to subscribe to the catalog, targeted; or street stalls, no business. These people tend to move abnormally, face familiar, become the focus of the bookstore to prevent and abhor where. Once the hand is caught by the store, they will play its rogue, with no money as the reason, return the book; if the twisted to the police, no big deal, even if the record, and what can I do about it? The first thing I'd like to say is that I don't know what to do, but I'd like to know what I'd like to do, and I'd like to know what I'd like to do.
The other category is occasional theft, mostly students. Or academic mandatory, or leisure to enjoy, and because of the shyness of the bag, a moment of greed sprung up and for. One or two lucky breakthroughs, terrified, happy; once seized, they will be crying, scolded and punished, only to ask not to be publicized, to protect their face. The store called it a "highly repentant tribe" and was lenient with them, criticizing and educating them.
There is also a category of people who neither make a living nor love books, but bemoan the boredom and tedium of life and look for adventure and excitement. Or three bets, as a way to be able to test the business ability to prevent, the alarm beeped without shame, to "steal the book is not stealing!" "Ten? The alarm will sound without any shame, with "stealing books is not stealing!" and other statements to justify, so that people feel the weakness of its legal awareness and moral consciousness of the slippery slope. The second category of these three types of accidental book theft is the majority, but also the business focus on the object of prevention. (Refer to "shoplifting and prevention" publication date?2001-02-2
Watch out for a variety of book theft
Case: Yang Yu, manager of the book city management center of the Sichuan Wenxuan chain company, said they had found book thieves wearing special clothes with many pockets inside. There are books stolen from the toilet window to pass out. There is to buy a book and return to the bookstore with a bag of books, and then put the stolen books into the bag to muddle through. You may have switched the magnetic stripe from an inexpensive book to an expensive book to deceive the cashier. There are those who remove or tear off the magnetic strips in the restroom. There are also those who simply hold a demagnetizer to demagnetize books. The Zhuhai store found that thieves will be placed in the book magnet demagnetization, in order to escape the door of the anti-theft device.
Case: In Sisyphus, there are some gangs that are so arrogant as to steal books from bookstores, they put high yards of expensive books at the door, and then take the salesperson to pick up the books and rush out of the bookstore.
Case: Harbin children's bookstore manager Li Yubin told reporters that in recent years, Harbin City store every year to organize a swan book market, book market, bookstore every day of the seal, mud color is different, even so, 9:00 a.m. opening, the afternoon there is still a high school students imitated the seal, mud to steal the book, it is really impossible to prevent.
The bookstore ten rules of anti-theft
1. actively for customers (also includes "non-customers") to provide services and deepen their understanding of them;
2. in a particular area of the arrangement of sufficient staff to ensure that they know what is happening in all corners of the store;
3. training staff to be sensitive to unusual circumstances;
3. Sensitize staff to unusual situations;
4. Install an Epos system or other sales statistics software;
5. Try to get rid of tall, sight-blocking rotating displays;
6. Don't shy away from adopting modern retail layouts: clean, well-lit, open stores;
7. Manage the in-store detectives, if they are used;
8. Identify dead ends in the store;
9. Identify dead space in the store;
9. Stock fewer items at a time and increase the frequency of stocking;
10. Talk to nearby retailers, preferably by joining a local chamber of commerce or other collaborative organization.
For more information, see Small Bookstore Anti-theft Tips, Publication date: 20031031
Anti-theft Tips
When it comes to bookstore anti-theft, people are always talking about high technology, which costs a lot of money, which is not always appropriate for independent bookstores and small chain stores. At Stanfords bookstore, the researchers found that the anti-theft measures were neither expensive nor high-tech, but they worked.
The clerk is the first barrier against theft, and the warmth of the service makes every customer realize that the clerk is aware of what's happening, and the one thing that people can do that machines can't do is to be able to tell who is not a customer, and of course, it takes training to be able to do that
Two effective tricks: one, spend 10 minutes watching the customers; and two, ask your colleagues out loud: "Where's the safety officer".
At any retailer, store associates are a core element. Implementing the most basic laws of customer service is extremely important for theft prevention. Warm service makes every customer realize that the store employees are aware of what is going on. It is also useful to know your customers; the more customers you know, the fewer people you need to be on the lookout for. Employees can be placed in the most problematic corners so that those areas are under control. One of the things that people can do that machines can't is to be able to tell who is not a customer, but of course this ability requires training. The first step is to spend 10 minutes observing the customers, seeing how they walk around the store, including their eyes, head movements, how they show interest in the books, how they browse the books, how they dress, etc. All of this can be used to identify customers who are not customers. All of these things can be used to identify people who are "strange". We know that thieves are always more interested in the person staring at them than in the books on the shelf, so they tend to look unnatural. Staring at such a person for 30 seconds can prevent most thefts from occurring. If that doesn't work, asking your coworker "where's the security guard" (even if you don't have one) can make the guy retreat. (Reference: "Small store theft prevention: our own high tactics" Publication date: 2003-10-31)
Case 1: Hangzhou Wen San Road, the bookstore of literature and history due to frequent theft, recently stipulated that, in addition to teachers, postgraduate students and bookstore members, the general public is not allowed to go in. Originally, the bookstore posted a notice at the entrance pointing out that in recent times, some professional book theft groups frequently visit the bookstore and steal books in batches, which has caused tens of thousands of yuan of losses to the bookstore. Therefore, the bookstore will have a limited opening, readers need to show their membership card, teacher's card, graduate student card or other documents recognized by the bookstore, in order to enter the bookstore.
Hangzhou bookstore of literature and history to prevent thieves to set up a limited open, although it is an extreme practice, is really out of desperation. Bookstore general manager Wang Haisong said: "Thousands of dollars a day lost books than the turnover is still high, do not limit the line? Besides, literature and history bookstore is different from the general bookstore, our readers object surface is relatively narrow, limited open to the turnover impact is not great." (Refer to the "game with the thieves" publication date ?2003-05-23)
Case 2: Shanghai Bookstore Jiang Li will be anti-theft measures attributed to human defense, technical defense. Human security that is, salespersons or security personnel in the bookstore door or store patrol, technical defense that is, the books magnetized, the door to place anti-theft door or in the store set up a probe and connected to the monitoring center of the anti-theft surveillance system. Jiang Li said that the general readers to the bookstore is to see the book, while the book thief is to see the people, to see where the salesman and security personnel, which provides the conditions for human defense. Technical defense, especially anti-theft door is considered by the bookstores is currently a relatively effective anti-theft measures. (Reference to the "game with the thieves" publication date?2003-05-23)
Case 3: Guizhou Sisyphus bookstore used "psychological deterrence" method, when the salesman found a person suspicious, they will not stop for him to provide services: "What kind of book are you looking for?" "What kind of books do you like?" "What can I do for you?" It implies that you have attracted attention and should not do anything. (Reference to the "game with the elegant thief" date of publication?2003-05-23)
Case 4: Chongqing Jingdian bookstore with posters to remind readers not to steal books, the bookstore posted "the contents of the book in the heart, but do not put the book in the bag." "The bookstore has posters that remind readers not to steal books. (Refer to the "game with the elegant thief" publication date?2003-05-23)
Bookstore anti-theft measures
The store disposed of manpower to prevent, electronic monitoring two-pronged.
Electronic monitoring, that is, hidden monitoring. Generally large and medium-sized bookstore and some of the rapid development of small bookstores have generally taken this measure. In addition, some bookstores also by adjusting the layout of the store, such as at the expense of the cost of the store to set up a bag depository; or will be set up like a supermarket cash register in the passageway entrance; or through the number of books placed in the book, the mode to monitor the flow of books.
At present, the world in the book anti-theft technology is mainly used in the following two ways:
First, closed-circuit television monitoring
This approach has a certain deterrent effect, but employees to stare at the TV screen for a long time to see a less realistic approach, and there are dead ends in the store, the monitoring method is less effective, so many bookstores in the country installed is only to set up a deterrent posture. The situation is not good, in fact, the anti-theft effect is not good.
Second, merchandise anti-theft system
Mainly consists of two parts: 1. Detection system, which mainly detects the location of stolen merchandise hidden; 2. anti-theft tags, which is hidden in the merchandise or book inside. Anti-theft labels are consumables, the requirements of good performance and inexpensive concealment.
Commodity anti-theft systems are mainly divided into three categories:
1. Acoustic-magnetic system. The system channel protection distance is wide, the widest up to 3.5 meters. Operating frequency range belongs to the low-frequency range, harmless to the human body. But its label thick, poor concealment, the price is still relatively high.
2. Radio frequency system. The system because the electromagnetic wave frequency is very high, small directionality, so the channel distance is generally 1 meter ~ 1.2 meters. Its label looks like a bar code, a price is generally between 0.2 and 0.3 yuan.
3. Low-frequency system (also known as electromagnetic wave system). The system works at a very low frequency, harmless to the human body. The system channel distance is narrower, generally in the 0.7 meters to 1 meter. Its labeling using a thin strip, in the anti-theft tags inside its concealment is the best, and cheaper. Domestic tags are only a few cents each, so they are heavily used in the country.