Yes, but not all goods can be 7 days, Hong Kong / bonded warehouse goods can not support the exchange of goods, such as the need to exchange, you need to apply for a return and re-order to buy.
Based on the classification of goods, the official 7-day no reason to return goods are:
1, books, audio and video, music
2, cell phone accessories; computer accessories
3, personal care and health (medical equipment goods), pet goods
4, shoes and boots, clothing and bags
5, sports, outdoor and leisure categories
6, kitchen appliances, large appliances and flat-panel TVs
7, digital audio and video accessories, photography and video accessories
8, small appliances, automotive supplies
9, toys, mother and child; office supplies
10, home and home improvement, kitchenware
11, musical instruments merchandise; clocks and watches, jewelry
11, Kindle series e-book reader, Fire Tablet PC
12, photography and video goods (non-accessories), digital audio and video goods (non-accessories)
13, software, games; within 7 days (goods are not unpacked)?
14, cell phones and communications (non-accessories); computer (non-accessories)
(a) Z Affordable Goods
7 days from the next day after the delivery of the goods, such as the goods to maintain the original condition at the time of the sale of the Amazon and accessories, you can apply for a return. Due to the special nature of Z Affordable merchandise, exchange service is not supported at this time.
Note: ? Depending on the category of the goods, if the goods have quality problems, please contact the manufacturer or supplier's after-sales department according to the contact information on the manual. If you need to apply for a return or exchange, some types of goods need to be in accordance with the provisions of the national three packages for the test report.
After the successful processing of the test report, it is confirmed that the goods belong to the performance failure, Amazon will be returned.
(2) only accept the quality of the type of goods to apply for a refund
Food, fresh food; beauty and cosmetics
Alcohol
Other goods according to the nature of the goods and confirmed by you at the time of purchase does not apply to the return of the goods without a reason.
(2) Notes on Returns
Amazon China's own goods, Amazon China's domestic sellers (collectively referred to as "domestic retail goods"), Hong Kong / bonded warehouse goods are subject to the return policy set out on this page, but the Hong Kong / bonded warehouse goods can not support the exchange of goods. However, Hong Kong/Bonded Warehouse merchandise cannot be exchanged at this time. If you need to exchange the merchandise, please apply for a refund and place a new order.
The return and exchange time limit is calculated from the day after the goods are delivered, if the actual delivery time does not match with the time shown in the system, resulting in you not being able to return or exchange the goods within the time limit, please contact the customer service center for processing.
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