Two if the employee after work in the name of the company for service and sales of things, did not explain to the object of service is personal behavior, although the company does not know, but according to the general principles of civil law, contract law, "the agent exceeds the authority of the agent," there should be an agent to bear the provisions of the civil liability, then the company has to bear the resulting civil liability;
If your company this staff in off-duty private work is to personal service for customers, it is his personal behavior, civil relations with the company does not.
Third, the company has assumed responsibility, according to the company's management regulations on the staff to deal with, including: notification, fines, compensation for losses, demotion, dismissal and so on. If the loss is serious, it can also be sued to the court.
Fourth, the relationship with the customer on the way to solve the problem: one is to take the initiative to assume responsibility; the second is to tell the customer the facts of the process; the third is to take out the sincerity of the customer's understanding;
Fifth, to improve the company's employee management system, publicize the General Principles of the Civil Code, the Contract Law, the Civil Procedure Law, the Labor Law and other laws and regulations of the relevant knowledge, to enhance the quality of staff, to improve the treatment of employees, care for the staff's life, and the staff as their brothers and sisters, set up the staff as their own brothers and sisters. Employees as their own brothers and sisters, establish the factory as home, the enterprise prospered my glorious thought, the enterprise stronger and bigger.
Not your company's products are also responsible, because your employees are in the name of your company to carry out services.