One, grasp the ideological and political education, create a good political atmosphere.
The whole section of the staff in the political seriously study the party's xx session of the xx plenary session of the spirit of the party's mass line education and practice activities as the guiding ideology. Ideological firmness, consciously do love health career model. Education and guidance of the Department of medical staff to establish a correct world view, outlook on life, values, carry forward the Party's fine traditions, firmly set up for the patient's service, to be able to use the three representations and party members standards to regulate their own words and deeds, and constantly improve the moral and ethical cultivation of the ideological and moral cultivation of the department to seriously carry out self-criticism, exchange of ideas with each other, and constantly improve the level of political theory. To create a "three A" hospital as its own responsibility, strict implementation of hospitals and departments to develop a variety of rules and regulations, and actively participate in hospitals and departments to organize a variety of activities.
Second, strengthen the business and technical training, improve the clinical operation ability.
Strengthen the department's medical staff professional basic theory, basic knowledge, strengthen the department's clinical use of antibiotics management efforts, and regularly carry out the rational use of antibiotics business learning activities. Strict implementation of the hospital and the Department of clinical path, single-patient payment and health insurance and new rural cooperative policy of the relevant rules and regulations, do not use restricted and banned drugs, do not write large prescriptions, standardized dental professional treatment program, and effectively reduce the medical costs of patients. Organize learning "medical waste disposal", "hospital infection management" and "knowledge of infectious disease prevention and control", outpatient to do instruments "one person, one use, one disinfection
Three, play a resource advantage, leading the city's dental development direction.
As the city's leading dental department and team, the department has successfully prepared and established the Municipal Medical Association Stomatology Committee and held four consecutive years of dental academic annual meeting. Invite domestic famous experts to lecture in our city to promote the scientific and rational development of stomatology in our city. Department of South Zone clinic, ward, North Zone clinic resources **** enjoy the model for the majority of patients to come to the clinic to bring a fresh look at the environment, outpatient clinic elegant and warm guide, spacious and clean inpatient wards in the South Zone, the medical staff of the superb level of medical care and quality of care quality, outpatient and inpatient patients have been highly praised.
Four, improve service attitude, improve service quality.
The department has always been firmly established "patient-centered" thinking. Always take the patient's wishes as the first signal, the patient's satisfaction as the first pursuit of the patient's interests as the first goal, and always think of the patient's thoughts, anxious patients anxious. Continuously strengthen the sense of service, fully respect the patient's convenience of service, humanized communication requirements, carry out the "affectionate", "humanized" services, attracting a large number of patients to the medical treatment, while opening a green life channel for the patients who come to the clinic to provide one-stop service, hospitalization, after the hospitalization of green life channel, to provide one-stop service. At the same time, we have opened a green life channel for patients who come to the hospital, provided one-stop service, conducted relevant examinations after hospitalization, and arranged for surgery as soon as possible to shorten the hospitalization time and save hospitalization expenses. Strengthening the awareness of burden reduction, thinking differently, calculating for patients, strictly implementing the rules and regulations formulated by the hospital's drug management department, so as to achieve the treatment of diseases, rational use of medication, reasonable examination, and not to write large prescriptions. Regularly organize the department of medical and nursing staff to study the relevant documents of the hospital, to carry out thematic study, and effectively do everything for the sake of patients. Holiday arrangements for medical staff to adhere to the workplace, 24 hours a day to provide patients with high-quality medical and nursing services.
Over the past year, through the efforts of all the medical staff of the department, successfully completed the hospital and the department to develop a variety of tasks, but there is still a certain gap with the "three A" hospital goals. In the future work, to increase political and theoretical knowledge learning efforts to improve work efficiency and correct service attitude, not late, not leave early, refused to patients to eat treats, strict self-discipline, solidarity, solid work, with the attitude of the master into the intense and orderly medical activities for the people, continue to adhere to the "people-oriented, build a harmonious society! "service concept, to further strengthen the medical and nursing staff to the patient's love, care, patience, care and responsibility, and further improve the basic business capacity of medical and nursing staff, quality, in order to create a" three A "hospital,"" "ten indicators "Macro-regulatory and assessment activities standards, high standards and high quality to complete the work of the hospital and the work of the Department of the task for the hospital can be successfully promoted to "three" hospitals to make their due contribution!
Part II
Over the past year, under the leadership of the hospital team and the director in charge, in the hospital under the support and help of the departments, the outpatient department of all comrades work together, proactive in their work, and constantly emancipate their minds, update their concepts, and establish a high degree of dedication and sense of responsibility, around the nature of the department's work, around the center of the hospital's work, strict management, pragmatic and practical, practical, and in the medical ethics, medical quality, grass-roots construction and other aspects of medical care. Medical ethics, medical quality, grassroots construction and other aspects of the better results, as of January, the completion of outpatient workload × × × ×, outpatient observation and treatment of patients × × × ×, to achieve business income × × × × × million yuan, business profit × × × × million yuan. Completion of the community and the main body of workers checkups more than a number of times, more successfully completed the hospital to the work of the various tasks, made a number of achievements, is reported as follows:
One, adhere to the construction of the style of work, and constantly improve the quality of service
⒈ to strengthen the ideological education and improve the quality of staff ethics
Through the combination of universal education and focus on education, positive education combined with the negative exposure, Regular education combined with thematic education, theoretical education combined with the solution of practical problems, and constantly improve the quality of staff medical ethics. Ideological and political learning in the department for the year more than people, for the department to build a solid theoretical foundation for the wind.
Peake the establishment and improvement of the supervision network, the construction of medical ethics and medical style to really put into practice
By issuing patient questionnaires and inviting social volunteer supervisors to assist the department to carry out the construction of the style of conduct, *** issued more than one questionnaire, the rate of satisfaction reached. This year *** received a letter of praise from patients.
3 implementation of the "two public", enhance transparency
Strict implementation of the hospital's listed services, doctor-patient contact book system, regular inspection of the contact book, the patient's comments and suggestions, by the director of the timely response, always accept the public supervision, by the patient's praise. The honorary title of the grass-roots unit.
Second, adhere to the science and education of medicine, and constantly improve the quality of medical care
⒈ establish a quality control network
In the hospital under the leadership of the quality control team, the outpatient department has developed a departmental quality control program and to implement it. Regular use of class meetings to organize staff to discuss and evaluate the management system and medical defects, put forward corrective comments, the development of corrective measures to supervise and implement. The outpatient clinic focuses on strengthening the first physician responsibility system, the outpatient physician can according to the needs of the condition of reasonable examination, rational use of medication, and carefully write outpatient medical records. Efforts to provide patients with convenient and efficient medical services; reasonable scheduling, adequate medical power; the development of medical procedures and hanging too conspicuous position, to simplify the medical procedures, shorten the waiting time for the purpose of greatly facilitating the patient.
Peake efforts to improve the business quality of medical staff
(1), the organization of medical staff every two weeks to arrange business learning. Lectures by the section chief or senior doctors, combined with the characteristics of the department, theory and practice to carry out case discussions, mutual learning, *** with the improvement, the implementation of the "two notebooks" system, that is, listening to notes and self-study notes, quarterly inspection and assessment, × × × staff notes on average of more than the word;
(2), planned to the hospital to recommend the key staff of the business, the hospital has a plan, the hospital has a plan to recommend the key staff of the business, the hospital has a plan to recommend the key staff of the hospital to recommend the key staff of the business. Planned to the hospital recommended business backbone out for further study, this year the clinic department **** selected to go out to study for further training personnel times, and the strict implementation of the hospital's knowledge **** enjoyment system, will go out to learn new knowledge, new theories, new developments in a wide range of exchanges with colleagues;
(3), to encourage and support the section of the personnel to participate in all kinds of adult education, this year, by the two people to obtain a This year, two people took the bachelor's degree education. At present, the structure of outpatient personnel, university people, junior college people, junior college people, senior people, intermediate people, assistants, staff level people.
(4), encouraging staff to summarize clinical experience, and actively write academic papers, annual outpatient clinic in the provincial publications published papers, articles, access to the community of the results of people times. To improve the overall quality of the staff has played a positive role.
3 accelerate the update of medical equipment, improve medical competitiveness
In order to improve the quality of medical care, and constantly meet the growing medical needs of the people, the year in the hospital under the strong support of the outpatient department of the new pre-vacuum pressure steam sterilizer, ultrasonic cleaning machine, cell phone oil injection machine, sterilization bag sealing machine, ultrasonic sandblasting cleaner, micro-computerized root canal measuring instrument, computerized rehabilitation Therapy instrument, general therapy instrument, fetal heart monitor and other advanced medical equipment worth more than ten thousand yuan, greatly promoting the improvement of the level of diagnosis and treatment, and play a very good social and economic benefits.
Sung to strengthen foreign technical cooperation
Outpatient clinic × × × × actively introduce the "Sunday Engineer", in-depth joint medical that is: the use of higher hospital experts in our hospital to carry out new technologies, new projects. Stomatology department carried out orthodontic, restoration, business income doubled compared with last year, the sleep center carried out children x x x surgical treatment, improve the influence of the hospital, and achieve better economic and social benefits.
Three, adhere to the grass-roots culture, and constantly improve the cohesion of the staff
Department of Outpatient Services has always been the grass-roots cultural construction as a bridge and link to improve the cohesion of the staff. Actively organize staff to participate in various activities within the hospital, to carry out the cadres talk about the activities for the staff to solve practical difficulties. ××x x year, to participate in the community and the hospital activities more than people, in the community of the top ten singers selection, one person won the title of the top ten singers; in the community calligraphy and painting competition, won the third prize people, the second prize a person. In the daily work, the clinic is concerned about the details of the staff life and work, self-funded for the department issued hand oil, hot treasure, glue stick, soap box and other items. Carry out the cadres talk more than once, so that the staff can take the hospital as a home, in the face of difficulties, worries are willing to find the organization to communicate. The management of the human culture, enhance the cohesion of the staff, centripetal force, we all want to think together, strength to one place, the clinic's work can be successfully implemented.
Specific indicators:
⒈ ⒈ carry out the "four-five" activities, the development of the "four-five" measures, three defense measures, three defense coverage. No major social security incidents.
Peak medical liability accidents, medical disputes, the incidence of errors, no fire, electric shock, civilian equipment, transportation and other safety incidents.
3 the rate of implementation of the hospital's internal management system, no impact on the hospital assessment points of responsibility phenomenon.
Hospital infection rate, one person, one needle, one tube, one use, one extinction implementation rate.
Four, problems and shortcomings
⒈ mainly party building and ideological and political work is still weak, especially in the new situation of how to strengthen the construction of the hospital culture still need to be studied and put into practice.
Peak medical staff's duties and sense of responsibility need to be further strengthened, the ideological concept needs to be further improved.
Lack of competitiveness, medical quality needs to be further improved, the construction of the talent team needs to be accelerated
Fifth, × × × work ideas
⒈ ⒈ grasp the management, strengthen learning, improve their own quality.
Departmental director is the leader of the staff, first of all, to strengthen their own learning, improve their own quality, the responsibilities, rights and benefits into practice, really do have a chapter to follow, there are laws to follow, to create a new situation in the work of the Department of Outpatient Services.
Peake grasp strategy, expand business, create medical characteristics.
To develop scientific strategic development goals, and strive to improve business income. All workers must devote their energy to pay close attention to the medical business, we must strive to business profits exceeding ten thousand yuan. This requires us to internal management, external image, and strive to improve the level of service, improve the quality of medical work, increase the training of talents, improve the quality of the talent team, the development of fist departments, focusing on the creation of oral cavity, gynecology and obstetrics, physical therapy and rehabilitation specialties, etc., in order to focus on departments to drive the development of other departments to expand the business project, employing the authority of the experts and professors to sit in the clinic.
3 grasp the competition, incentive mechanism, deepen the distribution system reform.
Actively explore the new mode of distribution system reform, and strive to improve efficiency. × × year clinic will be fully implemented to reward the good and punish the bad, the implementation of the responsibility to the department, the task indicators to the individual, income directly linked to wages, bonuses, medical quality, medical ethics and medical style. Widen the gap between bonuses, completely change the situation of people floating on things, do and do not do the same, completely break the status quo of eating a big pot of rice, to achieve the ring ring, fair competition, awards and penalties, the real embodiment of the principle of the distribution of more work more pay, do not work shall not be, and do our best to effectively mobilize cadres and staff enthusiasm,
In the new year, we want to survive the development of the pressure to become the power to improve and improve the service, the quality is the life of medical ethics, medical ethics, medical ethics, medical ethics, medical ethics, medical ethics, medical ethics, medical ethics, medical ethics, medical ethics, medical ethics, medical ethics. Adhere to the quality of life, medical ethics is the money, reputation is the concept of efficiency, no quality service without quality of work. Should always abide by the belief that the function of the hospital is to respect the patient, and find ways for patients to look after the disease, good service. First of all, the "good look at the disease" as a practical matter to do a good job, in the service of patients, and strive to "do good things". To strengthen the service attitude, to eliminate all the patients and patients to play attitude, quarrels happen; its violators to impose certain economic penalties, as far as possible to patients to create a relaxed medical environment. In terms of integrity to continue to implement the ten guidelines for service, continue to implement strict control of the purchase and sale of drugs in the unethical, billing commission, please eat, please play, the use of their positions to ask for red packets, gifts and other bad behavior, strict medical ethics medical ethics ten forbidden system.
Part III
xx years, in the hospital under the leadership of the leadership, adhere to the xx big, xx session xx plenary spirit and "eight honor and eight shame" important ideas as a guide, closely around the development of the whole hospital, and conscientiously carry out the medical work, and comprehensively fulfill the duties of the position of chief physician.
Over the past year, can actively participate in various learning activities organized by the hospital to strengthen political and business learning, and constantly improve their own quality. To do ideological, political always keep a high degree of consistency with the CPC Central Committee. At the same time, adhere to the principle of learning to use, with the principle of success, the organic combination of learning and work, so that learning to work, work learning, both promote each other, *** with the improvement.
As a member of the hospital, "Hospital Xing I honor, hospital decline I shame", informed contribution, advice is the responsibility of the righteous. Over the past year, closely around the hospital construction, medical level of improvement, the training of business backbone and other aspects of the brain to put forward rationalization proposals, give full play to the role of an old comrade. At the same time, strict requirements for themselves, do not pose the old qualifications, not complacent, sincere concern for young comrades, adhere to the work-oriented, abide by the discipline, strict requirements for themselves, and actively contribute to the development of the hospital's advice.
"Saving lives and treating patients is the duty of medical workers, but also an important part of social civilization, as a medical staff for many years in the first line of clinical work, I am in the spirit of history is responsible for the hospital is responsible for the patient is responsible for the spirit of the spirit of the work actively do a good job. First, adhere to the business study without relaxing. Insist on learning the new results of the theoretical study of stomatology, and constantly draw new nutrients to promote the continuous improvement of their own business level, the second is to adhere to the principle of "excellence, meticulous", enthusiastic reception of every patient, treat every case seriously, and adhere to the seriousness and responsibility to do a good job in the medical work. This ensures the quality of all work, and has been well received by the community. Over the past year, with the help of the leadership and the support of comrades, although the work has made certain achievements, in the future work, we must continue to work hard to overcome the shortcomings, to create a more excellent work results.
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